I'm unable to open the app/access my account after switching to Goldie

Created by Grant Shisler, Modified on Wed, 23 Nov 2022 at 04:28 PM by Grant Shisler

Appointfix recently rebranded to Goldie, and with that transition your app will automatically change to appear as Goldie on your device.



If you are unable to open the app, you may need to updating the iOS version on your Apple device (as your current operating software may not support the latest version of Goldie). To do this, open the Settings menu on your device and go to General > Software update, then follow the prompts. 



If you are able to open the app but cannot access your Goldie account (or appear to have lost your  data and appointments from Appointfix), you may need to delete the Goldie app from your device and then re-install it. 


To do so, follow these steps:

 

First, remove the app from the Home Screen:
  1. Touch and hold the app on the Home Screen to open a quick action menu
  2. Tap Delete App to delete it from your device (including the app's data; don't worry, this won't impact your appointments or other information - which are stored on our secure servers) 
Second, install the app from AppStore
  1. Tap App Store on the Home screen
  2. Tap the Search button at the bottom right of the screen
  3. Search for Goldie (Appointfix)
  4. Tap the Cloud icon next to the app you want to reinstall. Note: the Cloud icon, which means that you previously purchased the app, but it isn’t on your device


After reinstalling Goldie, you can log back in using your usual method.



If you're still experiencing any issues after taking these steps, please email us at support@heygoldie.com.

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