# Goldie Help Center

> Hi {{first\_name|fallback:"there"}}, 👋 How can we help you?

## English

### Getting Started

- [Getting started with Goldie](https://support.heygoldie.com/en/articles/323650-getting-started-with-goldie.md): Set up your Goldie account, services, appointments, reminders, online booking, and payments — then go further with AI Receptionist, Waitlist, No-Show Protection, Dynamic Pricing, BNPL, Loyalty, and...
- [Getting started with Goldie Online Booking](https://support.heygoldie.com/en/articles/323675-getting-started-with-goldie-online-booking.md): Create your booking page with Goldie. Clients book 24/7—no app or account needed.
- [Growing your business with Goldie's Pro/Pro Plus subscriptions](https://support.heygoldie.com/en/articles/323682-growing-your-business-with-goldie-s-pro-pro-plus-subscriptions.md): Upgrade to Pro/Pro Plus to unlock reminders, payments, reports, message templates, team tools, and priority support.
- [Getting started with Goldie's Pro Plus plan](https://support.heygoldie.com/en/articles/323683-getting-started-with-goldie-s-pro-plus-plan.md): Manage staff with Goldie Pro Plus: invite team members, assign roles, control bookings & edit permissions easily.
- [Getting started with Goldie payments](https://support.heygoldie.com/en/articles/323689-getting-started-with-goldie-payments.md): Accept deposits, payments & tips with Goldie. Set up Stripe, customize terms, and transfer funds with ease.
- [Getting started with Goldie AI Assistant](https://support.heygoldie.com/en/articles/323690-getting-started-with-goldie-ai-assistant.md): Create logos, descriptions, and policies with AI in Goldie Pro Plus. Get smart suggestions and reply interpretations from AI.
- [Getting Started with Goldie Reminders](https://support.heygoldie.com/en/articles/347954-getting-started-with-goldie-reminders.md): Stay on top of client communication with Goldie reminders. Automate texts, customize templates, and save time with Pro or Pro Plus.

### Help Center

- [How do I create a new Goldie account?](https://support.heygoldie.com/en/articles/323662-how-do-i-create-a-new-goldie-account.md): Download Goldie, sign up with email or social login, and add your business details. You're ready to start scheduling!
- [How do I reset my password?](https://support.heygoldie.com/en/articles/323809-how-do-i-reset-my-password.md): Forgot your Goldie password? Tap “Forgot password,” check your email, and reset it in minutes. Quick and easy!
- [How do I change my profile details?](https://support.heygoldie.com/en/articles/323977-how-do-i-change-my-profile-details.md): Update your Goldie profile — name, profession, phone, email, photo, hours, and notifications — all from one place.
- [How do I change my password from within the Goldie app?](https://support.heygoldie.com/en/articles/323980-how-do-i-change-my-password-from-within-the-goldie-app.md): Change your Goldie password in account settings. Enter current and new passwords, then tap "Change password" to confirm.
- [What happens if I change my phone? Will I still have access to my appointments?](https://support.heygoldie.com/en/articles/324076-what-happens-if-i-change-my-phone-will-i-still-have-access-to-my-appointments.md): Access your Goldie account on any device. Log in, sync your data, and manage your business anywhere.
- [How do I delete my Goldie account?](https://support.heygoldie.com/en/articles/324078-how-do-i-delete-my-goldie-account.md): Permanently delete your Goldie account from the app. All data is lost. Don’t forget to cancel your subscription separately.
- [How do I change Regional Settings?](https://support.heygoldie.com/en/articles/324081-how-do-i-change-regional-settings.md): Update your country, timezone, currency & language in Goldie’s regional settings. Quick setup for your business location.
- [How do I export my Goldie data?](https://support.heygoldie.com/en/articles/324085-how-do-i-export-my-goldie-data.md): Export all your Goldie data \(clients, appointments, services\) via email in minutes. Download link valid for 7 days.
- [How do I change the currency?](https://support.heygoldie.com/en/articles/324142-how-do-i-change-the-currency.md): Set your local currency in Goldie to match your business location. Easy to update in Regional Settings.
- [I got logged out of Goldie. How do I log back in?](https://support.heygoldie.com/en/articles/324146-i-got-logged-out-of-goldie-how-do-i-log-back-in.md): Sign in to Goldie using the same method you used to create your account: Apple, Google, Facebook, or email.
- [How do I refer a friend?](https://support.heygoldie.com/en/articles/324149-how-do-i-refer-a-friend.md): Explains Goldie's referral program — how to find your referral link, what you and your referees earn \($30 per paid signup plus a $500 quarterly giveaway\), and how to track rewards.
- [Goldie Supports Siri Shortcuts](https://support.heygoldie.com/en/articles/324153-goldie-supports-siri-shortcuts.md): Use Siri with Goldie to check your schedule hands-free. Just say, “Hey Siri, what’s my schedule for today in Goldie?”
- [Can I merge two or more Goldie accounts?](https://support.heygoldie.com/en/articles/324155-can-i-merge-two-or-more-goldie-accounts.md): Goldie accounts can't be merged. Each account is unique and data can't be transferred between them.
- [Why Did I Receive an Account Closure Email?](https://support.heygoldie.com/en/articles/608007-why-did-i-receive-an-account-closure-email.md): Received an email saying your Goldie account will be closed? Here's why it was sent and what to do to keep your account active.
- [Keep your Goldie account safe. Avoiding phishing scams](https://support.heygoldie.com/en/articles/636089-keep-your-goldie-account-safe-avoiding-phishing-scams.md): Learn how to recognize phishing scams, what Goldie will never ask for, and how to protect your account from impersonation attempts.
- [How do I turn on 2-step verification?](https://support.heygoldie.com/en/articles/680026-how-do-i-turn-on-2-step-verification.md): Learn how to set up and manage 2-step verification in Goldie to protect your account when signing in from a new or unrecognized device.
- [How to Update Your Business Information in Goldie](https://support.heygoldie.com/en/articles/679235-how-to-update-your-business-information-in-goldie.md): A complete guide to updating your business name, location, phone number, hours, currency, and all other business details in Goldie.
- [How do I change the calendar view?](https://support.heygoldie.com/en/articles/324168-how-do-i-change-the-calendar-view.md): Change your Goldie calendar view to Schedule, Day, 3 Day, Week, Month, or Mini Month for easier scheduling.
- [How do I set my working days and hours?](https://support.heygoldie.com/en/articles/324180-how-do-i-set-my-working-days-and-hours.md): Set your working hours in Goldie to control your booking availability by day and time.
- [Can I add personal events or block off time on the calendar?](https://support.heygoldie.com/en/articles/324193-can-i-add-personal-events-or-block-off-time-on-the-calendar.md): Block time off or personal events in Goldie to stay unavailable for bookings during holidays or breaks.
- [Can I adjust the length of the time slots on my calendar?](https://support.heygoldie.com/en/articles/324194-can-i-adjust-the-length-of-the-time-slots-on-my-calendar.md): Customize your Goldie calendar view by adjusting time slot size to 15, 30, 45, 60, 90, or 120 minutes.
- [How do I sync Goldie with my Google Calendar?](https://support.heygoldie.com/en/articles/324195-how-do-i-sync-goldie-with-my-google-calendar.md): Sync your Goldie calendar with Google Calendar in seconds. Just connect your account in settings and you're set!
- [Can I sync Goldie with my Apple calendar?](https://support.heygoldie.com/en/articles/324197-can-i-sync-goldie-with-my-apple-calendar.md): Sync Goldie with your iOS/Apple Calendar via Settings → Calendar → Sync with other calendars.
- [Can I view events from other calendars on my phone in Goldie?](https://support.heygoldie.com/en/articles/324294-can-i-view-events-from-other-calendars-on-my-phone-in-goldie.md): Choose which device calendars show in Goldie via Settings → Calendar → Visible Calendars.
- [Can I turn a Google/Apple event into a Goldie appointment?](https://support.heygoldie.com/en/articles/324295-can-i-turn-a-google-apple-event-into-a-goldie-appointment.md): Turn external events \(gray\) into Goldie appointments by tapping them and selecting “Turn into a Goldie event.”
- [Can I view just my working hours on my calendar?](https://support.heygoldie.com/en/articles/324296-can-i-view-just-my-working-hours-on-my-calendar.md): Show only working hours in Goldie: Menu → Settings → Calendar → Toggle “Show only the work schedule.”
- [How do I set the first day of the week?](https://support.heygoldie.com/en/articles/324304-how-do-i-set-the-first-day-of-the-week.md): Set your week start day in Goldie: Menu → Settings → Calendar → Week start day → Choose Sat, Sun, or Mon.
- [How do I activate dark mode?](https://support.heygoldie.com/en/articles/324310-how-do-i-activate-dark-mode.md): Change Goldie’s light or dark mode: Menu → Settings → Calendar → Color theme → Choose Light, Dark, or System Default.
- [Goldie Widget: Your Personal Appointment Assistant!](https://support.heygoldie.com/en/articles/324314-goldie-widget-your-personal-appointment-assistant.md): Add the Goldie Widget to your iPhone to view and manage appointments from your home screen. Easy, fast, and super convenient.
- [How do I set flexible hours on my calendar?](https://support.heygoldie.com/en/articles/324328-how-do-i-set-flexible-hours-on-my-calendar.md): Manage your schedule with Goldie's Flexible Hours. Set custom work intervals easily on mobile or web for ultimate flexibility.
- [How to easily search in your calendar](https://support.heygoldie.com/en/articles/636750-how-to-easily-search-in-your-calendar.md): Learn how Goldie's redesigned search helps you find any client in seconds and take action directly from the results.
- [Calendar Views, Appointment Icons, and Canceled Appointments](https://support.heygoldie.com/en/articles/806811-calendar-views-appointment-icons-and-canceled-appointments.md): Learn how to preview a day from Month view, jump to any month, read the new appointment icons, and work with canceled and no-show appointments on your calendar.
- [How do I create an appointment?](https://support.heygoldie.com/en/articles/324331-how-do-i-create-an-appointment.md): Create appointments in Goldie easily—tap a slot, add client, service, message, and more. Edit anytime from your calendar.
- [How do I make an appointment recurring?](https://support.heygoldie.com/en/articles/324337-how-do-i-make-an-appointment-recurring.md): Make appointments recurring in Goldie easily. Set daily, weekly, monthly, yearly, or custom repeats for your clients.
- [How do I change the appointment status?](https://support.heygoldie.com/en/articles/324334-how-do-i-change-the-appointment-status.md): Easily change appointment status in Goldie: Upcoming, Confirmed, Completed, Canceled, or No-Show. Keep clients informed.
- [Can I book two or more appointments for the same time slot?](https://support.heygoldie.com/en/articles/324396-can-i-book-two-or-more-appointments-for-the-same-time-slot.md): Create multiple appointments at the same time in Goldie by adding details and saving. Overlapping online bookings aren’t allowed.
- [Can I edit the start and end time of an appointment?](https://support.heygoldie.com/en/articles/324403-can-i-edit-the-start-and-end-time-of-an-appointment.md): Edit appointment date and time in Goldie easily. Rescheduling sends automatic client notifications. Save changes quickly.
- [Can I reschedule an appointment for another day?](https://support.heygoldie.com/en/articles/324409-can-i-reschedule-an-appointment-for-another-day.md): Change appointment day easily in Goldie. Edit the date or drag and drop on iOS. Clients get automatic notifications.
- [Can I add multiple clients to an appointment?](https://support.heygoldie.com/en/articles/324413-can-i-add-multiple-clients-to-an-appointment.md): Add multiple clients to one appointment in Goldie easily. Search and add clients by name or phone for group bookings.
- [How do I delete an appointment?](https://support.heygoldie.com/en/articles/324421-how-do-i-delete-an-appointment.md): Delete appointments in Goldie with a tap. Confirm deletion and notify clients. External calendar events must be removed there.
- [How can I send my location to my clients?](https://support.heygoldie.com/en/articles/324427-how-can-i-send-my-location-to-my-clients.md): Share your business location in Goldie via appointment details and reminder messages. Keep clients informed with ease.
- [Appointment Management Link](https://support.heygoldie.com/en/articles/324431-appointment-management-link.md): Let clients confirm, pay, reschedule, or cancel with Goldie’s Appointment Management Link. Simple, flexible, and automatic.
- [How to set Push Notifications for Your Appointments and Personal Events?](https://support.heygoldie.com/en/articles/324436-how-to-set-push-notifications-for-your-appointments-and-personal-events.md): Get push notifications in Goldie for appointments & personal events. Stay organized with timely reminders on all paid plans.
- [How to rebook an appointment?](https://support.heygoldie.com/en/articles/573858-how-to-rebook-an-appointment.md): Instantly reschedule a past appointment without re-entering client or service details.
- [How do I customize my message template?](https://support.heygoldie.com/en/articles/324445-how-do-i-customize-my-message-template.md): Customize and automate messages in Goldie. Edit templates for reminders, follow-ups, rebooking, and more.
- [How can I add a reminder template to an appointment?](https://support.heygoldie.com/en/articles/324450-how-can-i-add-a-reminder-template-to-an-appointment.md): Send multiple messages with appointments in Goldie. Choose reminder templates and keep clients informed with ease.
- [How to disable the default template?](https://support.heygoldie.com/en/articles/324452-how-to-disable-the-default-template.md): Disable auto-sending a message in Goldie by deactivating the default setting. Manage templates easily in your app settings.
- [Can I change the date/time, language, and format of my messages?](https://support.heygoldie.com/en/articles/324453-can-i-change-the-date-time-language-and-format-of-my-messages.md): Easily change date, time, and language in Goldie message templates. Customize how info appears in client messages.
- [Do I get charged extra for reminders?](https://support.heygoldie.com/en/articles/324455-do-i-get-charged-extra-for-reminders.md): Goldie message limits by plan: Starter uses your phone; Pro/Pro Plus include 500–750 messages monthly via Goldie’s system.
- [How do messages work on the Starter \(free\) plan?](https://support.heygoldie.com/en/articles/324456-how-do-messages-work-on-the-starter-free-plan.md): On the Starter plan, messages are sent from your phone via carrier. Tap to send pre-filled texts based on your templates.
- [How do I change the sending device?](https://support.heygoldie.com/en/articles/324470-how-do-i-change-the-sending-device.md): Choose which device sends client messages in Goldie. Select from any device logged into your account.
- [How do messages work on Goldie Pro and Pro Plus plans?](https://support.heygoldie.com/en/articles/324476-how-do-messages-work-on-goldie-pro-and-pro-plus-plans.md): Pro & Pro Plus plans use Goldie’s automated messaging. Send 500–750 monthly texts; replies go to your mobile number.
- [Why did I run out of text/SMS messages on with my Goldie subscription?](https://support.heygoldie.com/en/articles/324491-why-did-i-run-out-of-text-sms-messages-on-with-my-goldie-subscription.md): Goldie Pro includes 500 monthly messages. Track usage, avoid long templates, and buy extras if needed.
- [I’m using a tablet, and the messages are not getting sent](https://support.heygoldie.com/en/articles/324499-i-m-using-a-tablet-and-the-messages-are-not-getting-sent.md): Tablets can’t send messages on the Starter plan. Upgrade or switch to an SMS-capable device in your account settings.
- [Why do you ask my clients for consent?](https://support.heygoldie.com/en/articles/324532-why-do-you-ask-my-clients-for-consent.md): Clients must reply “YES” to get your automated messages due to legal rules. They can reply “STOP” anytime to opt out.
- [My client unsubscribed from the messages by mistake; how to resubscribe?](https://support.heygoldie.com/en/articles/324536-my-client-unsubscribed-from-the-messages-by-mistake-how-to-resubscribe.md): Clients can re-subscribe to your automated messages anytime by replying “UNSTOP” to the number.
- [How to set up the daily reminder option?](https://support.heygoldie.com/en/articles/324540-how-to-set-up-the-daily-reminder-option.md): Stay on top of client messages with Goldie's Daily Reminder and new message screen design for better organization.
- [Rebooking Reminder Guide](https://support.heygoldie.com/en/articles/324544-rebooking-reminder-guide.md): Send rebooking reminders only if clients have no upcoming appointments with Goldie’s new smart message option.
- [How do I send a birthdate reminder?](https://support.heygoldie.com/en/articles/324555-how-do-i-send-a-birthdate-reminder.md): Never miss a birthday! Goldie reminds you to send client greetings at 9 AM on their special day.
- [Two-Way-Texting overview](https://support.heygoldie.com/en/articles/324558-two-way-texting-overview.md): Chat with clients in real-time in Goldie! All replies are saved in one place, with fewer messages used.
- [Communicate with Clients via WhatsApp in Goldie](https://support.heygoldie.com/en/articles/360397-communicate-with-clients-via-whatsapp-in-goldie.md): Message clients via WhatsApp straight from Goldie! Fast, easy, and works with mobile numbers in international format.
- [Reminders Not Sending? Troubleshooting Guide](https://support.heygoldie.com/en/articles/608005-reminders-not-sending-troubleshooting-guide.md): Clients not receiving reminders? Work through this troubleshooting checklist to find and fix the issue — from SMS credits to sending device to consent status.
- [Understanding the Sending Method: Automatic vs Manual Reminders](https://support.heygoldie.com/en/articles/679233-understanding-the-sending-method-automatic-vs-manual-reminders.md): Learn the difference between Automatic and Manual sending methods in Goldie and how each one affects whether your clients receive appointment reminders.
- [How do I activate online booking?](https://support.heygoldie.com/en/articles/324743-how-do-i-activate-online-booking.md): Easily turn online booking on or off in Goldie! Full control over when clients can book appointments.
- [How do I configure my booking link and send it to clients?](https://support.heygoldie.com/en/articles/324744-how-do-i-configure-my-booking-link-and-send-it-to-clients.md): Customize & share your Goldie booking link so clients can book you online anytime. Simple, fast, and fully yours.
- [How do I add payment terms/policies for my clients to see?](https://support.heygoldie.com/en/articles/324747-how-do-i-add-payment-terms-policies-for-my-clients-to-see.md): Set clear terms on your booking page so clients know your policies before booking. Add deposits, cancellation rules & more.
- [How do I edit my online booking details?](https://support.heygoldie.com/en/articles/324749-how-do-i-edit-my-online-booking-details.md): Learn how to edit your business details in Goldie, including your booking link, hours, location, logo, and contact info.
- [How can I manually approve or reject appointments that my customers book online?](https://support.heygoldie.com/en/articles/324754-how-can-i-manually-approve-or-reject-appointments-that-my-customers-book-online.md): Choose to auto or manually approve online bookings in Goldie for better appointment control.
- [How can I display only the time slots that are before or after an existing appointment?](https://support.heygoldie.com/en/articles/324759-how-can-i-display-only-the-time-slots-that-are-before-or-after-an-existing-appointment.md): Choose what time slots are shown on your Goldie booking site: all or only those near existing appointments.
- [How do I set when clients can book or cancel an appointment?](https://support.heygoldie.com/en/articles/324763-how-do-i-set-when-clients-can-book-or-cancel-an-appointment.md): Set how far in advance clients can book, cancel, or reschedule appointments online with Goldie.
- [What happens when someone books an appointment if I choose to accept booking requests manually?](https://support.heygoldie.com/en/articles/324767-what-happens-when-someone-books-an-appointment-if-i-choose-to-accept-booking-requests-manually.md): Manually review and approve or reject all online bookings in Goldie with just a few taps.
- [How do I choose how time slots are offered to clients online?](https://support.heygoldie.com/en/articles/324777-how-do-i-choose-how-time-slots-are-offered-to-clients-online.md): Choose how time slots appear on your booking site—by service duration, 15 mins, 30 mins, or hourly.
- [How can a client cancel or reschedule an appointment?](https://support.heygoldie.com/en/articles/324780-how-can-a-client-cancel-or-reschedule-an-appointment.md): Clients get an instant email with links to reschedule or cancel after booking online with Goldie.
- [How can I integrate the booking link to my website?](https://support.heygoldie.com/en/articles/324782-how-can-i-integrate-the-booking-link-to-my-website.md): Add your Goldie booking link as a button on your website using simple HTML code styles.
- [How to customize your online booking page?](https://support.heygoldie.com/en/articles/324784-how-to-customize-your-online-booking-page.md): Customize your booking site: edit info, hours, theme, logo, and policies in Goldie.
- [Connecting a Book Now button on your Facebook page to Goldie's online booking](https://support.heygoldie.com/en/articles/324787-connecting-a-book-now-button-on-your-facebook-page-to-goldie-s-online-booking.md): Connect Goldie with Facebook’s “Book Now” button and turn followers into clients.
- [How do I integrate my Online Booking link with Instagram’s Book button?](https://support.heygoldie.com/en/articles/324792-how-do-i-integrate-my-online-booking-link-with-instagram-s-book-button.md): Add a “Book Now” button to your Instagram profile so clients can easily book appointments with you.
- [Customizable Field in Goldie App's Online Booking](https://support.heygoldie.com/en/articles/324794-customizable-field-in-goldie-app-s-online-booking.md): Add a customizable booking field in Goldie to collect specific info, photos, or location from clients.
- [Online Booking Best Practices and Recommendations](https://support.heygoldie.com/en/articles/324796-online-booking-best-practices-and-recommendations.md): Optimize your Goldie Online Booking page to attract more clients and control your availability, preferences, and policies.
- [Adding Book Now Button to Google Business Profile](https://support.heygoldie.com/en/articles/324799-adding-book-now-button-to-google-business-profile.md): Add the “Book Now” button on Google to let clients book you via Maps. Easy setup from your Goldie app.
- [How do I set Business Hours and Working Hours](https://support.heygoldie.com/en/articles/324803-how-do-i-set-business-hours-and-working-hours.md): Customize or sync business and working hours in Goldie, based on your subscription plan.
- [How can I generate a QR code?](https://support.heygoldie.com/en/articles/324806-how-can-i-generate-a-qr-code.md): Generate a QR code for your Goldie booking page and let clients book appointments easily.
- [How can I request customers to review?](https://support.heygoldie.com/en/articles/324809-how-can-i-request-customers-to-review.md): Enable Goldie Reviews to collect and showcase client testimonials on your booking page and grow your online reputation.
- [How can I display all available time slots to my customers?](https://support.heygoldie.com/en/articles/324811-how-can-i-display-all-available-time-slots-to-my-customers.md): Control your calendar with Goldie—show all free time slots or optimize bookings around existing appointments.
- [How can I add forms to my online booking page?](https://support.heygoldie.com/en/articles/324814-how-can-i-add-forms-to-my-online-booking-page.md): Pro Plus users can create custom forms for services to gather client info and improve bookings.
- [Online Booking: How do I change the page theme? \(Pro Plus Feature\)](https://support.heygoldie.com/en/articles/324824-online-booking-how-do-i-change-the-page-theme-pro-plus-feature.md): Pro Plus users can customize their booking website with design themes to match their brand.
- [Understanding the Goldie Waitlist Feature](https://support.heygoldie.com/en/articles/324826-understanding-the-goldie-waitlist-feature.md): Learn how to set up, manage, and delete waitlist entries — including how to book clients when a slot opens and how to control waitlist settings.
- [How to customize your online booking portfolio?](https://support.heygoldie.com/en/articles/324828-how-to-customize-your-online-booking-portfolio.md): Showcase your work with Goldie's new Portfolio Gallery—available for Pro and Pro Plus users.
- [How do I integrate my Online Booking link with TikTok Book button?](https://support.heygoldie.com/en/articles/324830-how-do-i-integrate-my-online-booking-link-with-tiktok-book-button.md): Add your Goldie booking link to your TikTok bio and start taking appointments directly from your profile.
- [Request Removal Of Google "Book"](https://support.heygoldie.com/en/articles/378870-request-removal-of-google-book.md): How to remove your Goldie "Book" Button from your Google Business page
- [Managing Your Reviews in Goldie](https://support.heygoldie.com/en/articles/783942-managing-your-reviews-in-goldie.md): Learn how Pro and Pro Plus users can find the Reviews screen, publish or unpublish client reviews, search them, and pin the best ones to their booking website.
- [How to sell prepaid Packages in Goldie](https://support.heygoldie.com/en/articles/758166-how-to-sell-prepaid-packages-in-goldie.md): Learn how to create, sell, and manage Packages in Goldie — prepaid bundles of a single service that clients pay for once and use across future visits.
- [Making a Form Required Before Booking](https://support.heygoldie.com/en/articles/783949-making-a-form-required-before-booking.md): Learn how Pro Plus users can require clients to complete a form as part of the online booking flow, so no booking is created until it is submitted.
- [Collecting a Reason When Clients Cancel or Reschedule](https://support.heygoldie.com/en/articles/808913-collecting-a-reason-when-clients-cancel-or-reschedule.md): Learn how clients can give a reason when they cancel or reschedule online, and where you'll see those reasons in Goldie and in your emails.
- [Merge duplicate clients](https://support.heygoldie.com/en/articles/743061-merge-duplicate-clients.md): Learn how to find and merge duplicate client profiles in the Goldie app so each client has one profile with their appointments, payments, and history in one place.
- [Avoiding and Resolving Duplicate Clients](https://support.heygoldie.com/en/articles/808910-avoiding-and-resolving-duplicate-clients.md): Learn how Goldie warns you before you save a client with a phone number you already have, and how to turn a duplicate into a sub-client or keep it separate.
- [How do I create a new client?](https://support.heygoldie.com/en/articles/324831-how-do-i-create-a-new-client.md): Easily add clients to Goldie to manage appointments, send messages, and take payments—all in one place.
- [Can I import clients from my Contacts list?](https://support.heygoldie.com/en/articles/324835-can-i-import-clients-from-my-contacts-list.md): Quickly import multiple contacts into Goldie to simplify appointment scheduling and client management.
- [How do I delete a client?](https://support.heygoldie.com/en/articles/324840-how-do-i-delete-a-client.md): Permanently delete a client from Goldie in just a few taps. Quick and simple steps inside.
- [Client Profile Overview](https://support.heygoldie.com/en/articles/324844-client-profile-overview.md): View client insights, notes, photos, and appointments in one place with the new Client Profile tabs and stats.
- [Sub-Clients – Organize Your Clients Even Better](https://support.heygoldie.com/en/articles/359497-sub-clients-organize-your-clients-even-better.md): Organize families, pets, or properties under one client profile with Goldie’s new Sub-clients feature.
- [How to Block a Client from Booking Online](https://support.heygoldie.com/en/articles/679234-how-to-block-a-client-from-booking-online.md): Learn how to prevent a specific client from booking appointments through your Goldie online booking page.
- [How do I create services?](https://support.heygoldie.com/en/articles/324858-how-do-i-create-services.md): Walks Goldie business owners through adding a new service — setting its name, category, price, duration, online-booking visibility, deposit, description, photo, and staff assignment.
- [How do I rearrange my services list?](https://support.heygoldie.com/en/articles/324867-how-do-i-rearrange-my-services-list.md): Easily reorder your services in Goldie. Drag and drop to customize the order clients see when booking.
- [How can I add extra time or processing time when setting appointments?](https://support.heygoldie.com/en/articles/324874-how-can-i-add-extra-time-or-processing-time-when-setting-appointments.md): Learn how to add extra or processing time to services in Goldie to optimize your schedule and online booking.
- [How do I create a service category?](https://support.heygoldie.com/en/articles/324882-how-do-i-create-a-service-category.md): Organize services with Service Categories in Goldie—create, edit, reorder, and group services on mobile and web.
- [How to create a Service Add-on?](https://support.heygoldie.com/en/articles/421517-how-to-create-a-service-add-on.md): Boost bookings with Goldie’s new add-ons feature. Offer clients upgrades and earn more with every appointment.
- [Adding more photos to services](https://support.heygoldie.com/en/articles/822316-adding-more-photos-to-services.md): Learn how to add up to five photos to a service, choose which one clients see first, and how the gallery appears in online booking.
- [How can I sell or add products to my account?](https://support.heygoldie.com/en/articles/324888-how-can-i-sell-or-add-products-to-my-account.md): Sell products alongside services with Goldie. Manage inventory, assign staff, and enable online sales with ease.
- [Can I see how much money I’ve made each day/week/month/year?](https://support.heygoldie.com/en/articles/324925-can-i-see-how-much-money-i-ve-made-each-day-week-month-year.md): Pro users get detailed reports on appointments, payments, and clients to track business performance and export data easily.
- [Can I export my appointment data for tax purposes?](https://support.heygoldie.com/en/articles/330993-can-i-export-my-appointment-data-for-tax-purposes.md): Export appointment and payment data as CSV to support your tax filings. Automatic email delivery for Pro users.
- [Appointment Reports vs. Payment Reports](https://support.heygoldie.com/en/articles/330994-appointment-reports-vs-payment-reports.md): Understand your business with Goldie’s Appointment and Payment Reports for Pro and Pro Plus users. Track projected vs actual revenue.
- [Reports Overview](https://support.heygoldie.com/en/articles/330995-reports-overview.md): Get detailed Goldie reports with forecasts, custom dates, payment breakdowns, weekly emails, and export options for Pro users.
- [Understanding the Balance Section in Your Payments Report](https://support.heygoldie.com/en/articles/802968-understanding-the-balance-section-in-your-payments-report.md): Learn how the Balance section of your Payments report separates money received from money refunded, and how the Net amount is calculated.
- [How to Use the Social Posts](https://support.heygoldie.com/en/articles/684248-how-to-use-the-social-posts.md): Learn how to turn your client reviews, photos, discounts, and more into ready-to-share Instagram and Facebook posts using Goldie's Social posts feature.
- [Can I send a mass/bulk message to all my clients?](https://support.heygoldie.com/en/articles/330997-can-i-send-a-mass-bulk-message-to-all-my-clients.md): Send mass messages in Goldie Pro & Pro Plus to update clients or share promotions with ease.
- [How can I create a social media post from Goldie?](https://support.heygoldie.com/en/articles/330999-how-can-i-create-a-social-media-post-from-goldie.md): Create engaging social posts with Goldie Pro Plus. Upload photos, get AI captions, and set reminders.
- [How do I set discounts for my services?](https://support.heygoldie.com/en/articles/331000-how-do-i-set-discounts-for-my-services.md): Manage promotions in Goldie. Learn how to create, apply, and track discounts to reward clients and boost bookings
- [Goldie Guide: Social Media Templates](https://support.heygoldie.com/en/articles/331001-goldie-guide-social-media-templates.md): Download Goldie social media templates with captions and booking links to promote your business online
- [How to set up Dynamic Pricing](https://support.heygoldie.com/en/articles/399151-how-to-set-up-dynamic-pricing.md): Set time-based discounts or surcharges with Goldie’s Dynamic Pricing to boost bookings, fill gaps, and maximize revenue
- [Loyalty Program](https://support.heygoldie.com/en/articles/573603-loyalty-program.md): Turn repeat visits into rewards — automatically track client progress, issue discounts or credits, and apply them at checkout in one tap.
- [Win Back Inactive Clients with a Mass Message](https://support.heygoldie.com/en/articles/739259-win-back-inactive-clients-with-a-mass-message.md): Learn how AI Marketer finds clients you haven't seen in over two months and drafts a ready-to-send Winback mass message, plus other ready-made mass messages for Pro and Pro Plus users.
- [Ask clients for a Google review with AI Marketer](https://support.heygoldie.com/en/articles/752002-ask-clients-for-a-google-review-with-ai-marketer.md): Learn how Pro Plus users can use AI Marketer to invite happy clients to share their 5-star Goldie review on Google.
- [Is Goldie free?](https://support.heygoldie.com/en/articles/331002-is-goldie-free.md): Explore Goldie's free plan and upgrade anytime to manage payments and unlock premium features
- [How can I upgrade to Pro, and why should I do it?](https://support.heygoldie.com/en/articles/331005-how-can-i-upgrade-to-pro-and-why-should-i-do-it.md): Upgrade to Goldie Pro to manage payments, appointments, marketing, and grow your business anywhere
- [How can I get more text messages? \(I ran out of messages\)](https://support.heygoldie.com/en/articles/331008-how-can-i-get-more-text-messages-i-ran-out-of-messages.md): Buy extra automated messages on Goldie Pro/Pro Plus to stay in touch with clients easily
- [How am I being billed?](https://support.heygoldie.com/en/articles/331012-how-am-i-being-billed.md): Manage Goldie Pro/Pro Plus subscriptions, auto-renewable monthly or yearly via iOS, Android, or Web
- [How do I change my payment method?](https://support.heygoldie.com/en/articles/331014-how-do-i-change-my-payment-method.md): Manage Goldie app payments via Apple or Google accounts. Update methods, subscriptions auto-renew unless canceled
- [How do I cancel my subscription?](https://support.heygoldie.com/en/articles/331016-how-do-i-cancel-my-subscription.md): Cancel your Goldie subscription via Apple, Google Play, or Goldie Web. Uninstalling the app doesn’t stop auto-renewal
- [How do I request an invoice for my purchase?](https://support.heygoldie.com/en/articles/331017-how-do-i-request-an-invoice-for-my-purchase.md): Download your Goldie subscription invoice via Apple or Google Play. Goldie cannot issue invoices directly for app subscriptions
- [How can I upgrade to Pro Plus, and why should I do it?](https://support.heygoldie.com/en/articles/331021-how-can-i-upgrade-to-pro-plus-and-why-should-i-do-it.md): Upgrade to Goldie Pro Plus for AI tools, unlimited staff, expense tracking, team management, and priority support
- [What happens if I switch from one subscription to another?](https://support.heygoldie.com/en/articles/331023-what-happens-if-i-switch-from-one-subscription-to-another.md): Upgrade or downgrade Goldie plans easily with prorated billing for fair subscription management
- [What happens if I lose my phone or buy a new device?](https://support.heygoldie.com/en/articles/331025-what-happens-if-i-lose-my-phone-or-buy-a-new-device.md): Access your Goldie account from any device, sync seamlessly, and manage your business anywhere
- [Is Goldie GDPR compliant?](https://support.heygoldie.com/en/articles/331029-is-goldie-gdpr-compliant.md): Goldie ensures GDPR compliance, secure data, and easy export or deletion of your account information
- [How does the “Team Management” option work?](https://support.heygoldie.com/en/articles/331061-how-does-the-team-management-option-work.md): Add multiple staff to your Goldie account with Pro Plus and manage your team easily
- [What roles are available in the “Team Management” option?](https://support.heygoldie.com/en/articles/331063-what-roles-are-available-in-the-team-management-option.md): Manage staff permissions in Goldie Pro Plus. Control payments, subscriptions, and access with flexible roles
- [How to delete a staff member](https://support.heygoldie.com/en/articles/331065-how-to-delete-a-staff-member.md): Remove staff from your Goldie Pro Plus account. Easy steps to update team access while keeping past appointments in reports
- [How do I set up my staff members to be bookable online?](https://support.heygoldie.com/en/articles/331066-how-do-i-set-up-my-staff-members-to-be-bookable-online.md): Update staff online booking availability in Goldie Pro Plus. Control which team members clients can book services with.
- [How can I edit the staff member’s profile?](https://support.heygoldie.com/en/articles/331067-how-can-i-edit-the-staff-member-s-profile.md): Learn how Account Owners can edit staff profiles in Goldie. Update team info quickly while staff can manage their own profiles too.
- [How do I add a staff member?](https://support.heygoldie.com/en/articles/331069-how-do-i-add-a-staff-member.md): Learn how Pro Plus subscribers can add staff to their Goldie account. Invite team members, set permissions, and manage online booking
- [How do I change the staff’s permissions?](https://support.heygoldie.com/en/articles/331080-how-do-i-change-the-staff-s-permissions.md): Learn how the Account Owner can change staff permissions in Goldie. Adjust access levels to manage your team effectively
- [How many SMS messages will I have available each month?](https://support.heygoldie.com/en/articles/331083-how-many-sms-messages-will-i-have-available-each-month.md): Goldie Pro Plus includes 750 monthly SMS for reminders & marketing. Learn how to use and purchase more messages
- [What happens if I cancel my Goldie Pro Plus subscription? Will I lose appointments or my staff members?](https://support.heygoldie.com/en/articles/331084-what-happens-if-i-cancel-my-goldie-pro-plus-subscription-will-i-lose-appointments-or-my-staff-members.md): Canceling Pro Plus won’t delete appointments, but staff access ends after 14 days unless the plan is reactivated
- [How do I assign a staff member when creating an appointment?](https://support.heygoldie.com/en/articles/331087-how-do-i-assign-a-staff-member-when-creating-an-appointment.md): Assign staff to Goldie calendar appointments with ease. Pro Plus lets you manage services and staff roles efficiently
- [Do I get notified about what my staff is doing?](https://support.heygoldie.com/en/articles/331089-do-i-get-notified-about-what-my-staff-is-doing.md): Enable booking notifications in Goldie to track staff appointments. Stay updated via email or push alerts
- [Will clients be able to select a staff member when booking online?](https://support.heygoldie.com/en/articles/331090-will-clients-be-able-to-select-a-staff-member-when-booking-online.md): Let clients book services with their preferred staff on Goldie’s online booking site. Show staff names, photos & roles
- [Can I see financial reports for my staff members?](https://support.heygoldie.com/en/articles/331091-can-i-see-financial-reports-for-my-staff-members.md): Track revenue and performance by staff with Goldie’s Pro Plus reports. Filter results by day, week, month, or year
- [How to Customize Staff Permissions in Goldie](https://support.heygoldie.com/en/articles/331093-how-to-customize-staff-permissions-in-goldie.md): Set custom staff roles and permissions in Goldie. Control access for managers, receptionists, and providers
- [How do I color-code calendar appointments by staff member?](https://support.heygoldie.com/en/articles/636751-how-do-i-color-code-calendar-appointments-by-staff-member.md): Learn how Pro Plus owners, managers, and receptionists can color-code calendar appointments by staff member to instantly see who's booked at a glance.
- [How do I set up Payments?](https://support.heygoldie.com/en/articles/331095-how-do-i-set-up-payments.md): Set up Stripe in Goldie to accept client payments, deposits, and tips securely through your subscription plan
- [How do I set a deposit policy/requirement?](https://support.heygoldie.com/en/articles/331098-how-do-i-set-a-deposit-policy-requirement.md): Set flexible deposit policies in Goldie to secure bookings, reduce no-shows, and protect your time.
- [How do I turn off payment processing?](https://support.heygoldie.com/en/articles/331100-how-do-i-turn-off-payment-processing.md): Easily enable or disable Goldie Payments anytime to control deposits and manage client payments.
- [How do I take payments from a client?](https://support.heygoldie.com/en/articles/331101-how-do-i-take-payments-from-a-client.md): Collect deposits, balances, and tips with Goldie easily via payment links, card, cash, or terminal.
- [How do I refund a payment to my client?](https://support.heygoldie.com/en/articles/331104-how-do-i-refund-a-payment-to-my-client.md): Easily issue refunds in Goldie for deposits or payments via card or cash, with clear steps and processing timelines.
- [How do I change the bank account?](https://support.heygoldie.com/en/articles/332167-how-do-i-change-the-bank-account.md): Update your bank account in Goldie Payments to keep payouts safe and accurate.
- [How can I enable/disable tipping?](https://support.heygoldie.com/en/articles/331140-how-can-i-enable-disable-tipping.md): Control tipping in Goldie. Enable or disable customer tips when they pay for appointments with simple settings adjustments.
- [Can I activate payments on the free plan?](https://support.heygoldie.com/en/articles/332184-can-i-activate-payments-on-the-free-plan.md): Starter plan users can enable Payments in Goldie - Different fees apply
- [What countries are Goldie payments available in?](https://support.heygoldie.com/en/articles/332171-what-countries-are-goldie-payments-available-in.md): Goldie Payments available in 40+ countries. Accept deposits and payments with ease.
- [No-Show Protection & Checkout Improvements](https://support.heygoldie.com/en/articles/360004-no-show-protection-checkout-improvements.md): Protect your time with Goldie: collect deposits, capture cards, and reduce revenue loss from no-shows or late cancellations.
- [How does Goldie process payments for declined or not yet accepted appointments?](https://support.heygoldie.com/en/articles/331135-how-does-goldie-process-payments-for-declined-or-not-yet-accepted-appointments.md): Manage appointment approvals in Goldie: hold deposits until acceptance, ensuring secure booking for your business.
- [Can my staff members access the Payment feature?](https://support.heygoldie.com/en/articles/331136-can-my-staff-members-access-the-payment-feature.md): Manage Goldie Pro Plus payments: only account owners can set up processing, while staff/admin can collect payments and tips.
- [Can I use other payment platforms other than Stripe?](https://support.heygoldie.com/en/articles/332181-can-i-use-other-payment-platforms-other-than-stripe.md): Collect payments securely in Goldie via Stripe. Connect your account and track transactions directly within the app
- [Instant Payouts: Get Your Money in Minutes](https://support.heygoldie.com/en/articles/617966-instant-payouts-get-your-money-in-minutes.md): Learn how to use Goldie Instant Payouts to access your funds within minutes. Covers eligibility, fees, limits, and step-by-step instructions.
- [How long does it take for Goldie to pay out my funds?](https://support.heygoldie.com/en/articles/331146-how-long-does-it-take-for-goldie-to-pay-out-my-funds.md): Learn when your Goldie earnings are available for payout, daily schedules, instant payouts, and international payout info.
- [US Banks Supporting Instant Payouts](https://support.heygoldie.com/en/articles/332179-us-banks-supporting-instant-payouts.md): See which US banks support Goldie Instant Payouts. Add a debit card if your bank isn’t listed—95% are supported.
- [How do I transfer \(payout\) funds from Stripe to my bank account?](https://support.heygoldie.com/en/articles/331143-how-do-i-transfer-payout-funds-from-stripe-to-my-bank-account.md): Goldie transfers your earnings to your bank. Learn about daily payouts, instant transfers, and processing times for the US, UK, and Canada.
- [Why can’t I transfer funds to my bank account?](https://support.heygoldie.com/en/articles/331148-why-can-t-i-transfer-funds-to-my-bank-account.md): Learn how to connect your bank to Goldie, receive payouts, and troubleshoot transfer issues for fast access to your funds.
- [Understanding Your Payouts: Breakdown, Schedule, and Troubleshooting](https://support.heygoldie.com/en/articles/608014-understanding-your-payouts-breakdown-schedule-and-troubleshooting.md): Learn how to view your payout breakdown, troubleshoot missing payouts, change your payout schedule, and understand instant payout fees.
- [How to take payments with your device \(tap-to-pay\)](https://support.heygoldie.com/en/articles/332164-how-to-take-payments-with-your-device-tap-to-pay.md): Accept contactless payments with Tap to Pay on iOS & Android. Fast, secure, and easy with Goldie + Stripe.
- [The Power of Card Readers compared to Tap-to-Pay](https://support.heygoldie.com/en/articles/332168-the-power-of-card-readers-compared-to-tap-to-pay.md): Discover why card readers offer more power, versatility, and security than tap-to-pay for your business
- [Available Payment method: Card on File \(Feature Overview\)](https://support.heygoldie.com/en/articles/332170-available-payment-method-card-on-file-feature-overview.md): Securely save customer cards for deposits & balances. Charge with ease using Goldie’s Card on File feature
- [What payment methods can I accept from my clients?](https://support.heygoldie.com/en/articles/331141-what-payment-methods-can-i-accept-from-my-clients.md): Accept multiple payment types in Goldie: credit/debit cards, Apple Pay, Google Pay, and cash—easy and secure for your clients.
- [How to Record Payments Made Outside Goldie](https://support.heygoldie.com/en/articles/661210-how-to-record-payments-made-outside-goldie.md): Learn how to record payments taken via Venmo, Zelle, PayPal, and other methods outside Goldie to keep your payment reports accurate.
- [Adding a Client's Card on File from the App](https://support.heygoldie.com/en/articles/808911-adding-a-client-s-card-on-file-from-the-app.md): Learn how to save a client's card on file yourself from the Goldie app, view and remove their saved cards, and what your client is told when you do.
- [Keep track of your expenses - Full Control on Your Business](https://support.heygoldie.com/en/articles/332180-keep-track-of-your-expenses-full-control-on-your-business.md): Track and manage business expenses with Goldie Pro Plus. Categorize costs, upload receipts, and analyze profitability easily
- [Buy Now, Pay Later](https://support.heygoldie.com/en/articles/332187-buy-now-pay-later.md): Enable the Buy Now, Pay Later feature in your Goldie App and allow your clients to pay in installments.
- [Gift Cards: Overview and Setup](https://support.heygoldie.com/en/articles/332189-gift-cards-overview-and-setup.md): Set up and sell Goldie gift cards for Pro and Pro Plus users. Boost revenue, delight clients, and offer online or in-person gift cards.
- [Goldie Financing FAQs](https://support.heygoldie.com/en/articles/461651-goldie-financing-faqs.md): Discover how Goldie and Stripe offer fast, flexible business financing through the Goldie Financing program.
- [Sending and Managing Receipts in Goldie](https://support.heygoldie.com/en/articles/429765-sending-and-managing-receipts-in-goldie.md): Learn how to send or manage payment receipts in Goldie — automatically or manually — for all transaction types.
- [Does Goldie send an invoice to the customer?](https://support.heygoldie.com/en/articles/332182-does-goldie-send-an-invoice-to-the-customer.md): Send invoices in Goldie via Stripe for online and in-person payments. Cash payments are not supported.
- [How do I take a Split Payment?](https://support.heygoldie.com/en/articles/739646-how-do-i-take-a-split-payment.md): Learn how to charge a single appointment across two payment methods or cards in one checkout using Goldie's Split Payment option.
- [How do I partially refund a payment?](https://support.heygoldie.com/en/articles/739647-how-do-i-partially-refund-a-payment.md): Learn how to refund part of a transaction — and issue more than one partial refund — from the appointment details or your Payments dashboard in Goldie.
- [Booking fee](https://support.heygoldie.com/en/articles/627464-booking-fee.md): Learn about the Booking Fee that applies to eligible online bookings when No-show protection is enabled, including rates, conditions, and what your clients will see.
- [Goldie Transaction Fees](https://support.heygoldie.com/en/articles/331138-goldie-transaction-fees.md): Goldie uses Stripe to process payments securely. Learn rates, fees, and dispute policies for Pro, Pro Plus, and Starter users worldwide.
- [Can I pass transaction fees onto my clients?](https://support.heygoldie.com/en/articles/331152-can-i-pass-transaction-fees-onto-my-clients.md): Learn how Goldie lets U.S., U.K., Canada, and Australia users have different options when it comes to fees.
- [UK Transaction Fees - June 2](https://support.heygoldie.com/en/articles/671328-uk-transaction-fees-june-2.md): Goldie is lowering our transaction fees for the UK
- [How Do I Purchase A Goldie Card Reader?](https://support.heygoldie.com/en/articles/332172-how-do-i-purchase-a-goldie-card-reader.md): Buy a Goldie Card Reader. Available in the US, UK, and CA for accounts with payments enabled.
- [How to Set Up the M2 Goldie Card Reader](https://support.heygoldie.com/en/articles/332165-how-to-set-up-the-m2-goldie-card-reader.md): Accept card payments with the Goldie Card Reader. Easy setup, fast checkout.
- [How to Set Up the WisePad 3 Goldie Card Reader](https://support.heygoldie.com/en/articles/744976-how-to-set-up-the-wisepad-3-goldie-card-reader.md): Accept card payments with the Goldie WisePad 3 Card Reader. Easy setup, fast checkout.
- [How to set up the S700 smart terminal](https://support.heygoldie.com/en/articles/680022-how-to-set-up-the-s700-smart-terminal.md): Learn how to buy, set up, and accept card payments with the Goldie S700 smart terminal — the Wi-Fi reader for the US, UK, CA, and AU — including how to find or regenerate your pairing code.
- [Goldie 1099-K 2025 - Everything You Need To Know](https://support.heygoldie.com/en/articles/332176-goldie-1099-k-2025-everything-you-need-to-know.md): Learn how Goldie and Stripe Express handle 1099 tax forms, updates, and secure e-delivery for US users.
- [How do I contest a chargeback \(disputed transaction\)?](https://support.heygoldie.com/en/articles/332161-how-do-i-contest-a-chargeback-disputed-transaction.md): Learn how to handle chargebacks in Goldie: dispute fees, client refunds, and contesting transactions.
- [Potential Disputes](https://support.heygoldie.com/en/articles/332162-potential-disputes.md): Goldie alerts you to potential disputes. Act fast to avoid fees, refunds, and account issues.
- [Dispute Best Practices - Disputing a deposit](https://support.heygoldie.com/en/articles/332163-dispute-best-practices-disputing-a-deposit.md): Tips to win disputes on non-refundable deposits: clear policy, saved chats, reschedule offers.
- [Tips For Preventing and Winning Credit Card Disputes](https://support.heygoldie.com/en/articles/332186-tips-for-preventing-and-winning-credit-card-disputes.md): Minimize payment disputes with Goldie: clear terms, written records, photos, intake forms, and proactive customer communication
- [Why Was My Goldie Payments Account Disabled?](https://support.heygoldie.com/en/articles/608021-why-was-my-goldie-payments-account-disabled.md): Your Goldie Payments account was disabled? Here's why it happens, what it means for your funds, and what you can do next.
- [Stripe Identity Verification: What to Expect](https://support.heygoldie.com/en/articles/608022-stripe-identity-verification-what-to-expect.md): Stripe requesting identity verification? Here are the documents you need and tips for getting approved.
- [Troubleshooting Refund Errors](https://support.heygoldie.com/en/articles/608015-troubleshooting-refund-errors.md): Getting a refund error when trying to return money to a client? Here are the common causes and how to fix them.
- [Why was my customer’s payment attempt rejected? \(payment blocked\)](https://support.heygoldie.com/en/articles/332160-why-was-my-customer-s-payment-attempt-rejected-payment-blocked.md): Learn why Goldie and Stripe may block client payments and how to troubleshoot issues with deposits, payments, or tips securely.
- [Why did I receive an error message when charging my customer?](https://support.heygoldie.com/en/articles/331151-why-did-i-receive-an-error-message-when-charging-my-customer.md): Learn how Goldie protects payments, monitors transactions, and resolves issues with charging clients safely.
- [Why does my account show a negative balance?](https://support.heygoldie.com/en/articles/332159-why-does-my-account-show-a-negative-balance.md): Learn how Goldie U.S., U.K., and Canada users can view balances, issue refunds, and manage negative account balances with Payments enabled.
- [Why can’t I see the Google Calendar events on the web-app?](https://support.heygoldie.com/en/articles/331145-why-can-t-i-see-the-google-calendar-events-on-the-web-app.md): Sync and view Google or Apple Calendar events in Goldie mobile. Web app support coming soon
- [AI Receptionist](https://support.heygoldie.com/en/articles/531281-ai-receptionist.md): Learn how AI Receptionist works in Goldie — how to find and activate it, choose which requests it handles, track results, reply to clients, and manage AI replies by plan.
- [How the AI Receptionist Uses Your Online Booking Settings](https://support.heygoldie.com/en/articles/806809-how-the-ai-receptionist-uses-your-online-booking-settings.md): Learn which Online Booking timeframes your AI Receptionist follows, where to review them, and what happens when a client asks to reschedule or cancel too late.
- [Calendar sync troubleshooting: Why is my calendar not syncing?](https://support.heygoldie.com/en/articles/725031-calendar-sync-troubleshooting-why-is-my-calendar-not-syncing.md): Fix the most common Goldie calendar sync problems: sync turning itself off, events missing on the web app, and differences between Google and Apple calendar syncing.
- [How to Track Your Support Requests with the Tickets Portal](https://support.heygoldie.com/en/articles/679236-how-to-track-your-support-requests-with-the-tickets-portal.md): Learn how to use the Goldie Tickets Portal to track your support requests, check ticket status, and reply to the support team.
- [Login and account access troubleshooting](https://support.heygoldie.com/en/articles/725033-login-and-account-access-troubleshooting.md): What to do when you can't log in to Goldie: fixing login errors, missing verification emails, resetting your password, regaining access after changing phones, and recovering a hacked account.

### Switch to Goldie

- [How do I request a data import?](https://support.heygoldie.com/en/articles/323725-how-do-i-request-a-data-import.md): Import clients, services, appointments & team from many systems. CSV/Excel. Process takes 1-3 business
- [Importing from Fresha](https://support.heygoldie.com/en/articles/323672-importing-from-fresha.md): Switching from Fresha? Export clients, appointments, services, products as CSV & email onboarding@heygoldie.com
- [Importing From GlossGenius](https://support.heygoldie.com/en/articles/323734-importing-from-glossgenius.md): Switch from GlossGenius? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Vagaro](https://support.heygoldie.com/en/articles/323735-importing-from-vagaro.md): Switch from Vagaro? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Square](https://support.heygoldie.com/en/articles/323736-importing-from-square.md): Switch from Square? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Rosy Salon Software](https://support.heygoldie.com/en/articles/323737-importing-from-rosy-salon-software.md): Switch from Rosy Salon Software? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Schedulicity](https://support.heygoldie.com/en/articles/323738-importing-from-schedulicity.md): Switch from Schedulicity? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Setmore](https://support.heygoldie.com/en/articles/323739-importing-from-setmore.md): Switch from Setmore? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Booksy](https://support.heygoldie.com/en/articles/323740-importing-from-booksy.md): Switch from Booksy? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From StyleSeat](https://support.heygoldie.com/en/articles/323741-importing-from-styleseat.md): Switch from StyleSeat? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Wix](https://support.heygoldie.com/en/articles/323742-importing-from-wix.md): Switch from Wix? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Booker](https://support.heygoldie.com/en/articles/323743-importing-from-booker.md): Switch from Booker? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Timely](https://support.heygoldie.com/en/articles/323744-importing-from-timely.md): Switch from Timely? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From DaySmart](https://support.heygoldie.com/en/articles/323745-importing-from-daysmart.md): Switch from DaySmart? Contact their support to export data & email it to onboarding@heygoldie.com
- [Importing From Savvy Pet Spa](https://support.heygoldie.com/en/articles/323746-importing-from-savvy-pet-spa.md): Step-by-step guide for exporting your clients, appointments, and services from Savvy Pet Spa to send to the Goldie onboarding team for import.
- [Importing From Acuity](https://support.heygoldie.com/en/articles/323747-importing-from-acuity.md): Step-by-step guide for exporting your clients, appointments, services, and staff from Acuity Scheduling to send to the Goldie onboarding team for import.
- [Importing From Mindbody](https://support.heygoldie.com/en/articles/323748-importing-from-mindbody.md): Step-by-step guide for exporting your clients, appointments, services, and staff from Mindbody to send to the Goldie onboarding team for import.
- [Data Import: What to Expect After Submitting Your Files](https://support.heygoldie.com/en/articles/608019-data-import-what-to-expect-after-submitting-your-files.md): Submitted your data for import? Here's the timeline, what gets imported, what doesn't, and what to check after the import is complete.

### Client Account

- [Getting Started with Client Account Management](https://support.heygoldie.com/en/articles/323671-getting-started-with-client-account-management.md): Explains how clients of a Goldie business can create and sign in to a client account to manage their own appointments — confirming, rebooking, paying, saving a card, and leaving reviews.
- [How do I reset the password for my client account?](https://support.heygoldie.com/en/articles/323723-how-do-i-reset-the-password-for-my-client-account.md): Shows Goldie clients how to reset their client-account password, whether they are already signed in or have forgotten it and need a reset email.
- [How to buy a gift card for my friend?](https://support.heygoldie.com/en/articles/531316-how-to-buy-a-gift-card-for-my-friend.md): Purchase, customize and send a gift card to your close ones.
- [Rewards & Loyalty Program](https://support.heygoldie.com/en/articles/573691-rewards-loyalty-program.md): For clients booking with Goldie-powered businesses: Track your progress, view your rewards, and redeem them automatically when you book your next appointment.
- [Verifying Your Phone Number for a Client Account](https://support.heygoldie.com/en/articles/739241-verifying-your-phone-number-for-a-client-account.md): Learn how Goldie verifies a client's phone number at client-account sign-up and when changing numbers, and why each phone number can be linked to only one client account.
- [How can I submit a review?](https://support.heygoldie.com/en/articles/323724-how-can-i-submit-a-review.md): Shows Goldie clients how to leave a review for a business — from the post-appointment review email or from their client account.
- [How to redeem a gift card?](https://support.heygoldie.com/en/articles/457366-how-to-redeem-a-gift-card.md): Customize and redeem Goldie gift cards easily from the Goldie client account.
- [How to pay for an appointment using a gift card?](https://support.heygoldie.com/en/articles/531369-how-to-pay-for-an-appointment-using-a-gift-card.md): Book with your service provider and pay using your gift card.

## Română

### Noțiuni de bază

- [Cum să începeți să utilizați Goldie](https://support.heygoldie.com/ro/articles/323650-cum-sa-incepeți-sa-utilizați-goldie.md): Ghid rapid pentru configurarea contului, serviciilor și paginii de rezervări online în aplicația Goldie.
- [Cum să vă configurați pagina de programări online Goldie](https://support.heygoldie.com/ro/articles/323675-cum-sa-va-configurați-pagina-de-programari-online-goldie.md): Creează pagina ta de rezervări online cu Goldie. Clienții pot programa 24/7, fără alte aplicații sau conturi suplimentare.
- [Dezvoltă afacerea cu abonamentul Goldie Pro/Pro Plus](https://support.heygoldie.com/ro/articles/323682-dezvolta-afacerea-cu-abonamentul-goldie-pro-pro-plus.md): Upgradează la Pro/Pro Plus pentru mesaje automate, plăți, rapoarte, template-uri, gestionează echipa și suport prioritar.
- [Cum să-ți gestionezi personalul folosind planul Goldie Pro Plus](https://support.heygoldie.com/ro/articles/323683-cum-sa-ți-gestionezi-personalul-folosind-planul-goldie-pro-plus.md): Administrează echipa cu Goldie Pro Plus: invită membri, setează roluri, controlează programările și notificările.
- [Ghid - Utilizați sistemul de plăți Goldie](https://support.heygoldie.com/ro/articles/323689-ghid-utilizați-sistemul-de-plați-goldie.md): Configurează plățile cu Goldie: acceptă avans, plăți și bacșișuri ușor
- [Noțiuni introductive despre Asistentul IA Goldie](https://support.heygoldie.com/ro/articles/323690-noțiuni-introductive-despre-asistentul-ia-goldie.md): Creează logo-uri, descrieri și politici cu AI în Goldie Pro Plus. Primești sugestii inteligente și interpretări ale mesajelor.
- [Noțiuni introductive despre mesajele Goldie](https://support.heygoldie.com/ro/articles/347954-noțiuni-introductive-despre-mesajele-goldie.md): Planurile Goldie Pro și Pro Plus trimit automat memento-uri la programări. Economisești timp și clienții rămân informați.

### Centru de asistență

- [Cum îmi creez un cont nou în Goldie?](https://support.heygoldie.com/ro/articles/323662-cum-imi-creez-un-cont-nou-in-goldie.md): Instalează Goldie, creează-ți contul și adaugă detalii despre afacerea ta. Ești gata să începi programările!
- [Cum resetez parola dacă am uitat-o?](https://support.heygoldie.com/ro/articles/323809-cum-resetez-parola-daca-am-uitat-o.md): Ți-ai uitat parola Goldie? Apasă „Ai uitat parola?”, verifică emailul și reseteaz-o rapid. Simplu și eficient!
- [Cum îmi actualizez detaliile profilului?](https://support.heygoldie.com/ro/articles/323977-cum-imi-actualizez-detaliile-profilului.md): Actualizează-ți profilul Goldie: nume, profesie, telefon, email, poză, program și notificări, totul dintr-un loc.
- [Cum pot să îmi schimb parola direct din aplicația Goldie?](https://support.heygoldie.com/ro/articles/323980-cum-pot-sa-imi-schimb-parola-direct-din-aplicația-goldie.md): Schimbă parola Goldie din cont. Introdu parola actuală și cea nouă, apoi apasă „Schimbă parola” pentru a confirma.
- [Ce se întâmplă dacă îmi schimb telefonul? Voi mai avea acces la programările mele?](https://support.heygoldie.com/ro/articles/324076-ce-se-intampla-daca-imi-schimb-telefonul-voi-mai-avea-acces-la-programarile-mele.md): Îți poți accesa contul Goldie de pe orice dispozitiv. Autentifică-te, sincronizează-ți datele și gestionează-ți afacerea de oriunde.
- [Cum îmi șterg contul Goldie?](https://support.heygoldie.com/ro/articles/324078-cum-imi-șterg-contul-goldie.md): Șterge definitiv contul tău Goldie direct din aplicație. Toate datele vor fi eliminate permanent. Nu uita să îți anulezi abonamentul separat.
- [Cum modific setările regionale?](https://support.heygoldie.com/ro/articles/324081-cum-modific-setarile-regionale.md): Actualizează țara, fusul orar, moneda și limba aplicației în setările regionale din Goldie. Configurează rapid locația afacerii tale.
- [Cum îmi export datele din Goldie?](https://support.heygoldie.com/ro/articles/324085-cum-imi-export-datele-din-goldie.md): Exportă toate datele din contul tău Goldie \(clienți, programări, servicii\) prin e-mail în doar câteva minute. Linkul de descărcare este valabil timp de 7 zile.
- [Cum schimb valuta?](https://support.heygoldie.com/ro/articles/324142-cum-schimb-valuta.md): Setează moneda locală în Goldie pentru a corespunde locației afacerii tale. O poți actualiza cu ușurință din "Setările regionale”.
- [M-am deconectat de la Goldie. Cum mă conectez din nou?](https://support.heygoldie.com/ro/articles/324146-m-am-deconectat-de-la-goldie-cum-ma-conectez-din-nou.md): Autentificați-vă în Goldie cu aceeași metodă folosită la crearea contului: Apple, Google, Facebook sau email.
- [Cum recomand Goldie prietenilor mei?](https://support.heygoldie.com/ro/articles/324149-cum-recomand-goldie-prietenilor-mei.md): Află cum îți găsești linkul de recomandare, ce recompense primești tu și persoanele recomandate \($30 pentru fiecare abonare plătită și șansa de a câștiga $500 la extragerea trimestrială\) și cum îți...
- [Gestionează-ți programul Goldie cu Siri](https://support.heygoldie.com/ro/articles/324153-gestioneaza-ți-programul-goldie-cu-siri.md): Folosește Siri împreună cu Goldie pentru a-ți verifica programul rapid. Spune doar: „Hei Siri, care este programul meu pentru azi în Goldie?”
- [Pot combina unul sau mai multe conturi Goldie?](https://support.heygoldie.com/ro/articles/324155-pot-combina-unul-sau-mai-multe-conturi-goldie.md): Conturile Goldie nu pot fi combinate. Fiecare cont e unic și datele nu pot fi transferate între ele.
- [De ce am primit un email privind închiderea contului?](https://support.heygoldie.com/ro/articles/608007-de-ce-am-primit-un-email-privind-inchiderea-contului.md): Ai primit un email în care ești informat că urmează închiderea contului tău Goldie? Iată de ce a fost trimis și ce poți face pentru a-ți menține contul activ.
- [Cum activez verificarea în 2 pași?](https://support.heygoldie.com/ro/articles/680026-cum-activez-verificarea-in-2-pași.md): Află cum să configurezi și să gestionezi verificarea în 2 pași în Goldie pentru a-ți proteja contul atunci când te conectezi de pe un dispozitiv nou.
- [Cum să îți actualizezi informațiile afacerii în Goldie](https://support.heygoldie.com/ro/articles/679235-cum-sa-iți-actualizezi-informațiile-afacerii-in-goldie.md): Un ghid complet pentru actualizarea numelui afacerii, locației, numărului de telefon, programului, monedei și a tuturor celorlalte detalii ale afacerii în Goldie.
- [Cum schimb vizualizarea calendarului?](https://support.heygoldie.com/ro/articles/324168-cum-schimb-vizualizarea-calendarului.md): Schimbați vizualizarea calendarului în Goldie: program, zi, 3 zile, săptămână, lună sau mini calendar.
- [Cum îmi stabilesc zilele și orele de lucru?](https://support.heygoldie.com/ro/articles/324180-cum-imi-stabilesc-zilele-și-orele-de-lucru.md): Setați orele de lucru în Goldie și controlați când clienții pot face programări.
- [Cum pot să adaug evenimente personale sau să blochez timp în calendar?](https://support.heygoldie.com/ro/articles/324193-cum-pot-sa-adaug-evenimente-personale-sau-sa-blochez-timp-in-calendar.md): Blocați timp liber sau creați evenimente personale în Goldie pentru a evită programări în acele perioade.
- [Pot ajusta durata intervalelor de timp din calendarul meu?](https://support.heygoldie.com/ro/articles/324194-pot-ajusta-durata-intervalelor-de-timp-din-calendarul-meu.md): Ajustați dimensiunea intervalelor din calendarul Goldie la 15, 30, 45, 60, 90 sau 120 de minute.
- [Cum activez sincronizarea cu Google Calendar?](https://support.heygoldie.com/ro/articles/324195-cum-activez-sincronizarea-cu-google-calendar.md): Sincronizați calendarul Goldie cu Google Calendar rapid din Setări → Calendar → Sincronizare.
- [Pot sincroniza Goldie cu calendarul meu iPhone?](https://support.heygoldie.com/ro/articles/324197-pot-sincroniza-goldie-cu-calendarul-meu-iphone.md): Sincronizați Goldie cu calendarul Apple din Setări → Calendar → Sincronizare cu alte calendare.
- [Pot vedea evenimente din alte calendare din telefonul meu în Goldie?](https://support.heygoldie.com/ro/articles/324294-pot-vedea-evenimente-din-alte-calendare-din-telefonul-meu-in-goldie.md): Alegeți care calendare să fie vizibile în Goldie din Setări → Calendar → Calendare vizibile.
- [Pot transforma un eveniment Google/Apple într-o programare Goldie?](https://support.heygoldie.com/ro/articles/324295-pot-transforma-un-eveniment-google-apple-intr-o-programare-goldie.md): Transformați evenimentele externe \(gri\) în programări Goldie apăsând pe „Transformă în eveniment Goldie.”
- [Pot vedea doar programul meu de lucru în calendarul Goldie?](https://support.heygoldie.com/ro/articles/324296-pot-vedea-doar-programul-meu-de-lucru-in-calendarul-goldie.md): Afișați doar orele de lucru în Goldie: Meniu → Setări → Calendar → Activați „Afișează doar programul de lucru.”
- [Cum setez prima zi a săptămânii?](https://support.heygoldie.com/ro/articles/324304-cum-setez-prima-zi-a-saptamanii.md): Setați ziua de început a săptămânii: Meniu → Setări → Calendar → Zi de început → Alege Sâmbătă, Duminică sau Luni.
- [Cum se activează modul întunecat?](https://support.heygoldie.com/ro/articles/324310-cum-se-activeaza-modul-intunecat.md): Schimbți paleta de culori în luminoasă/întunecată: Meniu → Setări → Calendar → Paletă de culori → Alege Implicită/Întunecată/Luminoasă
- [Goldie Widget: Asistentul dvs. personal pentru programari!](https://support.heygoldie.com/ro/articles/324314-goldie-widget-asistentul-dvs-personal-pentru-programari.md): Adaugați Widgetul Goldie pe iPhone ca să vedeți și gestionați programările direct de pe ecranul principal.
- [Cum pot seta ore flexibile în calendarul meu?](https://support.heygoldie.com/ro/articles/324328-cum-pot-seta-ore-flexibile-in-calendarul-meu.md): Gestionați programul setând un Orar Flexibil în Goldie. Setați intervale de lucru personalizate pe mobil sau web.
- [Caută și găsește rapid programările clienților](https://support.heygoldie.com/ro/articles/636750-cauta-și-gasește-rapid-programarile-clienților.md): Află cum funcția de căutare în Goldie te ajută să găsești orice programare în câteva secunde și să acționezi direct din rezultate.
- [Cum creez o programare?](https://support.heygoldie.com/ro/articles/324331-cum-creez-o-programare.md): Creați programări rapid în Goldie: alegeți ora, adaugați client, serviciu, mesaj și altele. Editeați oricând.
- [Cum creez o programare recurentă?](https://support.heygoldie.com/ro/articles/324337-cum-creez-o-programare-recurenta.md): Creați programările recurente în Goldie ușor. Alegeți repetări zilnice, săptămânale, lunare, anuale sau personalizate.
- [Cum schimb status-ul unei programări?](https://support.heygoldie.com/ro/articles/324334-cum-schimb-status-ul-unei-programari.md): Schimbați statusul programărilor în Goldie: Programat, Confirmat, Finalizat, Anulat sau Neprezentat. Informați-vă clienții.
- [Pot crea două sau mai multe programări pentru același interval de timp?](https://support.heygoldie.com/ro/articles/324396-pot-crea-doua-sau-mai-multe-programari-pentru-același-interval-de-timp.md): Creați mai multe programări simultan în Goldie: adăugați detaliile necesare și salvați. Programările online suprapuse nu sunt permise.
- [Pot edita ora de începere și de sfârșit a unei programări?](https://support.heygoldie.com/ro/articles/324403-pot-edita-ora-de-incepere-și-de-sfarșit-a-unei-programari.md): Editați data și ora programării în Goldie. Reprogramarea notifică automat clientul.
- [Pot reprograma un eveniment pentru o altă zi?](https://support.heygoldie.com/ro/articles/324409-pot-reprograma-un-eveniment-pentru-o-alta-zi.md): Schimbați ziua programării într-un mod simplu prin Goldie. Editați data sau folosiți "drag and drop" pe iOS. Clienții sunt notificați.
- [Pot adăuga mai multe persoane într-o programare?](https://support.heygoldie.com/ro/articles/324413-pot-adauga-mai-multe-persoane-intr-o-programare.md): Adăugață mai mulți clienți la o singură programare. Căutați și adăugați clienții după nume sau telefon pentru a crea rezervări de grup.
- [Cum șterg o programare?](https://support.heygoldie.com/ro/articles/324421-cum-șterg-o-programare.md): Ștergeți programări în Goldie rapid. Confirmați ștergerea și notificați clientul. Evenimentele externe se șterg din calendarul sursă.
- [Cum pot trimite locația mea clienților mei?](https://support.heygoldie.com/ro/articles/324427-cum-pot-trimite-locația-mea-clienților-mei.md): Partajați locația afacerii dumneavoastră. Țineți clienții informați cu ușurință.
- [Gestioneaza programarile folosind linkul online](https://support.heygoldie.com/ro/articles/324431-gestioneaza-programarile-folosind-linkul-online.md): Cu linkul de gestionare a programării din Goldie, clienții pot confirma, plăti, reprograma sau anula rapid și ușor.
- [Cum setez notificări pentru programari și evenimentele personale?](https://support.heygoldie.com/ro/articles/324436-cum-setez-notificari-pentru-programari-și-evenimentele-personale.md): Primiți notificări în Goldie pentru programări și evenimente personale. Rămâneți mereu organizat cu notificări primite la timp.
- [Cum să reprogramezi o programare?](https://support.heygoldie.com/ro/articles/573858-cum-sa-reprogramezi-o-programare.md): Reprogramează instant o programare anterioară fără a reintroduce detaliile clientului sau ale serviciului
- [Cum îmi personalizez șablonul mesajului?](https://support.heygoldie.com/ro/articles/324445-cum-imi-personalizez-șablonul-mesajului.md): Personalizați și automatizați mesajele în Goldie. Editați șabloanele pentru confirmări, mesaje, și reprogramări.
- [Pot adăuga mai multe șabloane de mesaje pentru o programare?](https://support.heygoldie.com/ro/articles/324450-pot-adauga-mai-multe-șabloane-de-mesaje-pentru-o-programare.md): Trimiteți mai multe mesaje odată prin Goldie. Alegeți mesajele și informați-vă clienții ușor.
- [Cum se dezactivează șablonul implicit?](https://support.heygoldie.com/ro/articles/324452-cum-se-dezactiveaza-șablonul-implicit.md): Dezactivați adăugarea automată a unui mesaj, dezactivând setarea „implicit”.
- [Pot schimba data/ora, limba și formatul mesajelor mele?](https://support.heygoldie.com/ro/articles/324453-pot-schimba-data-ora-limba-și-formatul-mesajelor-mele.md): Schimbați formatul de dată, oră și limba mesajelor în Goldie. Personalizați modul în care informațiile sunt afișate clienților.
- [Trebuie să plătesc suplimentar pentru mai multe mesaje?](https://support.heygoldie.com/ro/articles/324455-trebuie-sa-platesc-suplimentar-pentru-mai-multe-mesaje.md): Abonamentele Goldie: Starter trimite mesaje de pe numărul dvs; Pro/Pro Plus includ 500–750 mesaje lunare trimise prin sistemul Goldie.
- [Cum funcționează mesajele în planul Starter?](https://support.heygoldie.com/ro/articles/324456-cum-funcționeaza-mesajele-in-planul-starter.md): În planul Starter, mesajele se trimit de pe numărul dvs. Apăsați pentru a trimite mesaje predefinite.
- [Cum setez de pe care dispozitiv să trimit mesajele?](https://support.heygoldie.com/ro/articles/324470-cum-setez-de-pe-care-dispozitiv-sa-trimit-mesajele.md): Alegeți dispozitivul de pe care trimiteți mesaje clienților. Selectați din cele conectate la contul dvs.
- [Cum funcționează mesajele în planurile Pro și Pro Plus?](https://support.heygoldie.com/ro/articles/324476-cum-funcționeaza-mesajele-in-planurile-pro-și-pro-plus.md): Planurile Pro și Pro Plus trimit automat mesaje prin sistemul Goldie. 500–750 mesaje lunare.
- [Am ramas fara mesaje - Cum pot achizitiona mai multe mesaje?](https://support.heygoldie.com/ro/articles/324491-am-ramas-fara-mesaje-cum-pot-achizitiona-mai-multe-mesaje.md): Goldie Pro oferă 500 mesaje lunar. Verificați utilizarea acestora, evitați șabloane lungi și cumpărați mesaje suplimentare dacă este nevoie.
- [Folosesc o tabletă, iar mesajele nu sunt trimise](https://support.heygoldie.com/ro/articles/324499-folosesc-o-tableta-iar-mesajele-nu-sunt-trimise.md): Tabletele nu trimit mesaje pe planul Starter. Actualizați-vă planul sau folosiți un alt dispozitiv cu SMS activ.
- [De ce le cerem clienților dvs. acordul de a primi un mesaj?](https://support.heygoldie.com/ro/articles/324532-de-ce-le-cerem-clienților-dvs-acordul-de-a-primi-un-mesaj.md): Clienții trebuie să răspundă cu “DA” pentru a primi mesaje automate. Pot trimite “STOP” oricând pentru oprire.
- [Clientul meu s-a dezabonat de la mesaje; cum se poate reabona?](https://support.heygoldie.com/ro/articles/324536-clientul-meu-s-a-dezabonat-de-la-mesaje-cum-se-poate-reabona.md): Clienții se pot reabona la mesajele automate răspunzând cu “UNSTOP”.
- [Cum se configurează opțiunea de memento zilnic?](https://support.heygoldie.com/ro/articles/324540-cum-se-configureaza-opțiunea-de-memento-zilnic.md): Activați „Memento zilnic” și folosiți noul ecran de mesaje Goldie pentru o comunicare mai organizată.
- [Ghid: Memento pentru reprogramare](https://support.heygoldie.com/ro/articles/324544-ghid-memento-pentru-reprogramare.md): Trimiteți mesaje de reprogramare doar dacă clientul nu are programări viitoare folosind noua funcție Goldie.
- [Cum pot trimite un memento de ziua de naștere clientului meu?](https://support.heygoldie.com/ro/articles/324555-cum-pot-trimite-un-memento-de-ziua-de-naștere-clientului-meu.md): Nu ratați aniversările! Goldie vă trimite o notificare la ora 9:00 pentru a vă reaminti să vă felicitați clienții.
- [Comunicați cu clienții dvs. prin WhatsApp](https://support.heygoldie.com/ro/articles/360397-comunicați-cu-clienții-dvs-prin-whatsapp.md): Trimiteți mesaje pe WhatsApp direct din Goldie! Rapid, simplu și funcționează chiar și cu numere mobile internaționale.
- [Mementourile nu se trimit?](https://support.heygoldie.com/ro/articles/608005-mementourile-nu-se-trimit.md): Clienții nu primesc mementouri? Parcurge această listă pentru a identifica și rezolva problema.
- [Cum activez sistemul de rezervare online?](https://support.heygoldie.com/ro/articles/324743-cum-activez-sistemul-de-rezervare-online.md): Activați sau dezactivați rezervările online în Goldie. Controlați complet când clienții își pot face programări.
- [Cum pot să îmi configurez link-ul de rezervare? Îl pot trimite clienților?](https://support.heygoldie.com/ro/articles/324744-cum-pot-sa-imi-configurez-link-ul-de-rezervare-il-pot-trimite-clienților.md): Personalizați și distribuiți link-ul dvs de programare Goldie. Clienții pot face rezervări online oricând.
- [Cum adaug o politică de plată pentru clienții mei?](https://support.heygoldie.com/ro/articles/324747-cum-adaug-o-politica-de-plata-pentru-clienții-mei.md): Adăugați politici clare pe pagina dvs de programări, pentru ca clienții să știe despre reguli, taxe și anulări.
- [Cum editez informatiile paginii online?](https://support.heygoldie.com/ro/articles/324749-cum-editez-informatiile-paginii-online.md): Editați detaliile afacerii: link programare, ore, locație, logo și adresa
- [Cum pot să accept sau să resping manual programările create de clienții mei?](https://support.heygoldie.com/ro/articles/324754-cum-pot-sa-accept-sau-sa-resping-manual-programarile-create-de-clienții-mei.md): Controlați programările online în Goldie: acceptați-le automat sau manual.
- [Pot oferi doar intervalele de timp care sunt înainte sau după o programare existentă?](https://support.heygoldie.com/ro/articles/324759-pot-oferi-doar-intervalele-de-timp-care-sunt-inainte-sau-dupa-o-programare-existenta.md): Alegeți ce ore apar pe pagina dvs Goldie: toate sau doar cele apropiate de alte programări.
- [Cum stabilesc când clienții pot rezerva sau anula o programare?](https://support.heygoldie.com/ro/articles/324763-cum-stabilesc-cand-clienții-pot-rezerva-sau-anula-o-programare.md): Stabiliți cu cât timp în avans pot clienții să se programeze, să anuleze sau să se reprogrameze.
- [Cum funcționează programările atunci când alegi acceptarea manuală?](https://support.heygoldie.com/ro/articles/324767-cum-funcționeaza-programarile-atunci-cand-alegi-acceptarea-manuala.md)
- [Cum aleg modul de afișare online a intervalelor orare de timp?](https://support.heygoldie.com/ro/articles/324777-cum-aleg-modul-de-afișare-online-a-intervalelor-orare-de-timp.md): Alegeți cum apar intervalele orare în site-ul dvs de programări: după durată, la 15/30 min sau din oră în oră.
- [Cum poate un client să reprogramaze sau să anuleze o programare?](https://support.heygoldie.com/ro/articles/324780-cum-poate-un-client-sa-reprogramaze-sau-sa-anuleze-o-programare.md): Clienții primesc un e-mail cu link-ul de gestionare a programării
- [Cum pot integra pagina de rezervare pe site-ul meu?](https://support.heygoldie.com/ro/articles/324782-cum-pot-integra-pagina-de-rezervare-pe-site-ul-meu.md): Adăugați link-ul Goldie pe site-ul dvs ca și buton folosind cod HTML simplu.
- [Cum să-ți personalizezi pagina de programare online](https://support.heygoldie.com/ro/articles/324784-cum-sa-ți-personalizezi-pagina-de-programare-online.md): Personalizați pagina de programări: editați informații, orar, temă și politici
- [Adăugați câmpuri personalizabile in pagina de programări online](https://support.heygoldie.com/ro/articles/324794-adaugați-campuri-personalizabile-in-pagina-de-programari-online.md): Colectați informații extra în momentul programării folosind câmpul personalizat Goldie — text, foto sau locație; obligatoriu sau opțional.
- [Recomandări pentru configurarea paginii de programări online](https://support.heygoldie.com/ro/articles/324796-recomandari-pentru-configurarea-paginii-de-programari-online.md): Optimizați pagina de programări online în Goldie pentru a atrage clienți și a controla preferințele și disponibilitatea dvs.
- [Adauga butonul "Rezervați acum" in contul Google](https://support.heygoldie.com/ro/articles/324799-adauga-butonul-rezervați-acum-in-contul-google.md): Activați butonul “Rezervați acum” în Google ca să primiți programări direct prin Google Maps.
- [Cum stabilesc programul afacerii și programul de lucru personal](https://support.heygoldie.com/ro/articles/324803-cum-stabilesc-programul-afacerii-și-programul-de-lucru-personal.md): Configurați sau sincronizați programul de lucru și cel al afacerii în Goldie, în funcție de abonament.
- [Cum pot genera un cod QR?](https://support.heygoldie.com/ro/articles/324806-cum-pot-genera-un-cod-qr.md): Creați un cod QR pentru pagina dvs Goldie și permiteți clienților să-și creeze ușor programări.
- [Cum pot solicita clienților să lase recenzii?](https://support.heygoldie.com/ro/articles/324809-cum-pot-solicita-clienților-sa-lase-recenzii.md): Activați opțiunea de "Recenzii Goldie" pentru a colecta și afișa recenziile cliențior direct pe pagina dvs de programări.
- [Cum pot afișa toate intervalele orare clienților mei?](https://support.heygoldie.com/ro/articles/324811-cum-pot-afișa-toate-intervalele-orare-clienților-mei.md): Gestionați-vă programul cu Goldie: afișează toate intervalele libere de timp sau doar cele lângă programări existente.
- [Cum pot adăuga formulare pe pagina mea de rezervare online?](https://support.heygoldie.com/ro/articles/324814-cum-pot-adauga-formulare-pe-pagina-mea-de-rezervare-online.md): Utilizatorii Pro Plus pot crea formulare personalizate pentru a colecta informații de la clienți.
- [Cum schimb tema paginii online?](https://support.heygoldie.com/ro/articles/324824-cum-schimb-tema-paginii-online.md): Utilizatorii Pro Plus pot personaliza site-ul de programări cu teme care reflectă brandul lor.
- [Ghid pentru funcția "Waitlist"](https://support.heygoldie.com/ro/articles/324826-ghid-pentru-funcția-waitlist.md): Utilizatorii Pro Plus pot activa Lista de Așteptare pentru a ocupa rapid intervalele de timp libere.
- [Cum să personalizezi portofoliul pentru pagina de rezervări?](https://support.heygoldie.com/ro/articles/324828-cum-sa-personalizezi-portofoliul-pentru-pagina-de-rezervari.md): Expuneți-vă munca cu noua funcție: Portofoliu - disponibilă pentru Pro și Pro Plus.
- [Gestionarea recenziilor în Goldie](https://support.heygoldie.com/ro/articles/783942-gestionarea-recenziilor-in-goldie.md): Află cum utilizatorii planurilor Pro și Pro Plus pot accesa secțiunea "Recenzii", cum pot publica sau ascunde recenziile clienților, cum le pot căuta și cum le pot fixa pe cele mai bune recenzii în...
- [Cum pot face formularul obligatoriu înainte de programare](https://support.heygoldie.com/ro/articles/783949-cum-pot-face-formularul-obligatoriu-inainte-de-programare.md): Află cum utilizatorii Pro Plus pot solicita clienților să completeze un formular în cadrul procesului de programare online, astfel încât programarea să nu fie creată până când formularul nu este tr...
- [Combinarea clienților duplicați](https://support.heygoldie.com/ro/articles/743061-combinarea-clienților-duplicați.md): Află cum să găsești și să combini profilurile duplicate ale clienților în aplicația Goldie, astfel încât fiecare client să aibă un singur profil cu programările, plățile și istoricul său într-un si...
- [Cum adaug un client nou?](https://support.heygoldie.com/ro/articles/324831-cum-adaug-un-client-nou.md): Adăugați clienți în Goldie pentru programări, mesaje și plăți, totul dintr-un singur loc.
- [Pot importa clienți din lista mea de contacte?](https://support.heygoldie.com/ro/articles/324835-pot-importa-clienți-din-lista-mea-de-contacte.md): Importați rapid mai mulți clienți în Goldie pentru o gestionare eficientă a programărilor
- [Cum șterg un client?](https://support.heygoldie.com/ro/articles/324840-cum-șterg-un-client.md): Ștergeți definitiv un client din Goldie în câteva secunde. Rapid și ușor!
- [Prezentare generală a Profilului Clientului](https://support.heygoldie.com/ro/articles/324844-prezentare-generala-a-profilului-clientului.md): Statistici, notițe, poze și programări pentru fiecare client în noul profil Goldie.
- [Sub-Clienți – Organizați-vă și mai bine clienții](https://support.heygoldie.com/ro/articles/359497-sub-clienți-organizați-va-și-mai-bine-clienții.md): Gestionați familii, animale și altele cu opțiunea de Sub-clienți. Totul într-un singur profil pentru programări rapide.
- [Cum să blochezi un client din a crea programări online](https://support.heygoldie.com/ro/articles/679234-cum-sa-blochezi-un-client-din-a-crea-programari-online.md): Află cum poți bloca un client, astfel încât acesta să nu mai poată face programări online prin pagina ta Goldie.
- [Cum creez un serviciu nou?](https://support.heygoldie.com/ro/articles/324858-cum-creez-un-serviciu-nou.md): Adăugați și personalizați serviciile în Goldie pentru vă organiza afacerea și a permite rezervări online.
- [Cum îmi rearanjez lista de servicii?](https://support.heygoldie.com/ro/articles/324867-cum-imi-rearanjez-lista-de-servicii.md): Reorganizați serviciile în Goldie. Glisați și plasați serviciile pentru a personaliza ordinea afișată clienților.
- [Cum funcționează opțiunile “timp suplimentar” și “timp de procesare”?](https://support.heygoldie.com/ro/articles/324874-cum-funcționeaza-opțiunile-timp-suplimentar-și-timp-de-procesare.md): Aflați cum să adăugați timp suplimentar sau de procesare în Goldie pentru a optimiza programările online.
- [Cum creez o categorie de servicii?](https://support.heygoldie.com/ro/articles/324882-cum-creez-o-categorie-de-servicii.md): Organizați serviciile folosind categoriile de servicii în Goldie — creați, editați, reordonați și grupați serviciile
- [Cum se creează un serviciu suplimentar?](https://support.heygoldie.com/ro/articles/421517-cum-se-creeaza-un-serviciu-suplimentar.md): Creșteți numărul programărilor cu noua opțiune de servicii suplimentare oferită de Goldie. Îmbunățiți experiența clienților și câștigați mai mult la fiecare programare.
- [Adaugă mai multe fotografii la servicii](https://support.heygoldie.com/ro/articles/822316-adauga-mai-multe-fotografii-la-servicii.md): Află cum să adaugi până la cinci fotografii unui singur serviciu, cum să alegi prima fotografie pe care clienții o văd și cum apare galeria în pagina de rezervări online.
- [Adaugă și vinde produse prin aplicație sau pagina online](https://support.heygoldie.com/ro/articles/324888-adauga-și-vinde-produse-prin-aplicație-sau-pagina-online.md): Vindeți produse alături de servicii. Gestionați stocul și activați vânzările online.
- [Pot vedea câți bani am făcut?](https://support.heygoldie.com/ro/articles/324925-pot-vedea-cați-bani-am-facut.md): Utilizatorii Pro și Pro Plus primesc rapoarte detaliate despre programări, plăți și clienți pentru a urmări performanța afacerii.
- [Pot exporta datele financiare în scopuri fiscale?](https://support.heygoldie.com/ro/articles/330993-pot-exporta-datele-financiare-in-scopuri-fiscale.md): Exportați datele programărilor și plăților în CSV pentru declarații fiscale. Livrare automată prin email.
- [Rapoartele programărilor vs. Rapoartele plăților](https://support.heygoldie.com/ro/articles/330994-rapoartele-programarilor-vs-rapoartele-plaților.md): Înțelegeți afacerea cu rapoartele programărilor și plăților din Goldie pentru Pro și Pro Plus. Urmăriți venituri proiectate și reale.
- [Prezentare generală a rapoartelor](https://support.heygoldie.com/ro/articles/330995-prezentare-generala-a-rapoartelor.md)
- [Cum funcționează secțiunea Sold din raportul de plăți](https://support.heygoldie.com/ro/articles/802968-cum-funcționeaza-secțiunea-sold-din-raportul-de-plați.md): Află cum secțiunea Sold din raportul de plăți separă banii încasați de cei rambursați și cum este calculată suma netă.
- [Transformă recenziile primite în postări pentru Instagram și Facebook](https://support.heygoldie.com/ro/articles/684248-transforma-recenziile-primite-in-postari-pentru-instagram-și-facebook.md): Află cum să transformi recenziile de 5★, fotografiile și multe altele în postări gata de distribuit pe Instagram și Facebook folosind funcția Postări Sociale din Goldie.
- [Pot trimite un mesaj în masă clienților mei?](https://support.heygoldie.com/ro/articles/330997-pot-trimite-un-mesaj-in-masa-clienților-mei.md): Trimite mesaje în masă cu Goldie Pro & Pro Plus pentru promoții și actualizări.
- [Cum pot crea o postare pentru rețelele de socializare din Goldie?](https://support.heygoldie.com/ro/articles/330999-cum-pot-crea-o-postare-pentru-rețelele-de-socializare-din-goldie.md): Creați postări atractive cu Goldie Pro Plus. Încărcați poze, generați descrieri AI și setați notificări.
- [Cum stabilesc reduceri pentru serviciile mele?](https://support.heygoldie.com/ro/articles/331000-cum-stabilesc-reduceri-pentru-serviciile-mele.md): Gestionați promoțiile în Goldie. Creați, aplicați și monitorizați reduceri pentru a recompensa clienții.
- [Ghidul Goldie: Șabloane pentru rețelele sociale](https://support.heygoldie.com/ro/articles/331001-ghidul-goldie-șabloane-pentru-rețelele-sociale.md): Descărcați șabloane Goldie cu texte și linkuri de programare pentru a promova afacerea online
- [Cum se configurează prețurile dinamice?](https://support.heygoldie.com/ro/articles/399151-cum-se-configureaza-prețurile-dinamice.md): Măriți-vă veniturile prin creșterea sau reducerea prețurilor serviicilor în funcție de orele de lucru cu funcția 'Preț dinamic' din Goldie
- [Program de loialitate](https://support.heygoldie.com/ro/articles/573603-program-de-loialitate.md): Transformă vizitele repetate în recompense — urmărește automat progresul clienților, emite reduceri sau credite și aplică-le la finalizarea plății dintr-o singură atingere.
- [Recâștigă clienții inactivi cu un mesaj trimis în masă](https://support.heygoldie.com/ro/articles/739259-recaștiga-clienții-inactivi-cu-un-mesaj-trimis-in-masa.md): Află cum AI Marketer identifică clienții pe care nu i-ai mai văzut de peste două luni și pregătește mesaje gata de trimis pentru a-i invita să se reprogrameze, precum și alte mesaje dedicate utiliz...
- [Este Goldie gratuit?](https://support.heygoldie.com/ro/articles/331002-este-goldie-gratuit.md): Încearați planul gratuit Goldie și faceți upgrade pentru a gestiona plăți, abonamente și funcții Pro
- [Cum pot face upgrade la Pro și de ce ar trebui să o fac?](https://support.heygoldie.com/ro/articles/331005-cum-pot-face-upgrade-la-pro-și-de-ce-ar-trebui-sa-o-fac.md): Faceți upgrade la Goldie Pro pentru a gestiona plăți, programări, marketing și a dezvolta afacerea la un alt nivel
- [Cum pot achiziționa mai multe mesaje?](https://support.heygoldie.com/ro/articles/331008-cum-pot-achiziționa-mai-multe-mesaje.md): Cumpărați mesaje automate suplimentare în Goldie Pro/Pro Plus pentru a rămâne conectat cu clienții
- [Cum sunt facturat?](https://support.heygoldie.com/ro/articles/331012-cum-sunt-facturat.md): Gestionați abonamentele Goldie Pro/Pro Plus, reînnoire automată lunară sau anuală
- [Cum îmi schimb metoda de plată?](https://support.heygoldie.com/ro/articles/331014-cum-imi-schimb-metoda-de-plata.md): Gestionați plățile Goldie prin Apple sau Google. Actualizați metoda de plată; abonamentele se reînnoiesc automat
- [Cum îmi anulez abonamentul?](https://support.heygoldie.com/ro/articles/331016-cum-imi-anulez-abonamentul.md): Anulați abonamentul Goldie prin Apple, Google Play sau Web. Dezinstalarea aplicației nu oprește reînnoirea automată
- [Cum solicit o factură pentru achiziția mea?](https://support.heygoldie.com/ro/articles/331017-cum-solicit-o-factura-pentru-achiziția-mea.md): Descărcați factura abonamentului Goldie prin Apple sau Google Play. Goldie nu poate emite facturi direct
- [Cum să mă abonez la Pro Plus și de ce ar trebui să o fac?](https://support.heygoldie.com/ro/articles/331021-cum-sa-ma-abonez-la-pro-plus-și-de-ce-ar-trebui-sa-o-fac.md): Faceți upgrade la Goldie Pro Plus pentru AI, membri nelimitați, gestionarea cheltuielilor și suport prioritar
- [Ce se întâmplă dacă trec de la un abonament la altul?](https://support.heygoldie.com/ro/articles/331023-ce-se-intampla-daca-trec-de-la-un-abonament-la-altul.md): Faceți upgrade sau downgrade la abonamentul Goldie cu facturare proporțională pentru gestionarea corectă a abonamentului
- [Ce se întâmplă cu contul meu dacă îmi pierd telefonul sau cumpăr un dispozitiv nou?](https://support.heygoldie.com/ro/articles/331025-ce-se-intampla-cu-contul-meu-daca-imi-pierd-telefonul-sau-cumpar-un-dispozitiv-nou.md): Accesați contul Goldie de pe orice dispozitiv și gestionați afacerea oriunde
- [Suntem în conformitate cu legea GDPR?](https://support.heygoldie.com/ro/articles/331029-suntem-in-conformitate-cu-legea-gdpr.md): Goldie asigură conformitate GDPR, securitate a datelor și export sau ștergere ușoară a contului tău.
- [Cum funcționează opțiunea „Managementul personalului”?](https://support.heygoldie.com/ro/articles/331061-cum-funcționeaza-opțiunea-managementul-personalului.md): Adăugați mai mulți angajați în contul Goldie cu Pro Plus și gestionați echipa cu ușurință
- [Ce roluri sunt disponibile în opțiunea „Managementul personalului”?](https://support.heygoldie.com/ro/articles/331063-ce-roluri-sunt-disponibile-in-opțiunea-managementul-personalului.md): Gestionați permisiunile echipei în Goldie Pro Plus. Controlați plățile, abonamentele și accesul prin roluri flexibile
- [Cum șterg un membru al echipei?](https://support.heygoldie.com/ro/articles/331065-cum-șterg-un-membru-al-echipei.md): Ștergeți personalul echipei din contul Goldie Pro Plus. Actualizați accesul și păstrați programările în rapoarte
- [Cum configurez membrii personalului pentru programările online?](https://support.heygoldie.com/ro/articles/331066-cum-configurez-membrii-personalului-pentru-programarile-online.md): Actualizați disponibilitatea online a echipei în Goldie Pro Plus. Alegeți ce membri pot fi rezervați de clienți
- [Cum pot edita profilurile membrilor echipei?](https://support.heygoldie.com/ro/articles/331067-cum-pot-edita-profilurile-membrilor-echipei.md): Aflați cum poate proprietarul contului edita profilurile echipei în Goldie. Actualizeați datele rapid.
- [Cum să adaugi un membru al echipei?](https://support.heygoldie.com/ro/articles/331069-cum-sa-adaugi-un-membru-al-echipei.md): Aflați cum să adăugați membri în echipă în Goldie cu planul Pro Plus. Invitați noul personal, setați permisiuni și gestionați programări
- [Cum schimb permisiunile personalului?](https://support.heygoldie.com/ro/articles/331080-cum-schimb-permisiunile-personalului.md): Aflați cum proprietarul contului poate schimba permisiunile personalului în Goldie. Gestionați ușor nivelurile de acces
- [Câte mesaje SMS voi avea disponibile în fiecare lună? Dar membrii echipei mele?](https://support.heygoldie.com/ro/articles/331083-cate-mesaje-sms-voi-avea-disponibile-in-fiecare-luna-dar-membrii-echipei-mele.md): Pro Plus în Goldie oferă 750 SMS lunar pentru notificări și marketing. Aflați cum să le folosiți și să cumpărați mesaje suplimentare
- [Ce se întâmplă dacă trec la planul Starter? Voi pierde programările sau membrii personalului meu?](https://support.heygoldie.com/ro/articles/331084-ce-se-intampla-daca-trec-la-planul-starter-voi-pierde-programarile-sau-membrii-personalului-meu.md): Anularea Pro Plus nu șterge programările, dar accesul personalului expiră în 14 zile dacă nu reactivezi planul
- [Cum atribui o programare unui membru al echipei atunci când creez o programare?](https://support.heygoldie.com/ro/articles/331087-cum-atribui-o-programare-unui-membru-al-echipei-atunci-cand-creez-o-programare.md): Atribuiți membri la programările create în calendarul Goldie cu Pro Plus și gestionați eficient serviciile
- [Pot să primesc notificări despre activitatea personalului meu?](https://support.heygoldie.com/ro/articles/331089-pot-sa-primesc-notificari-despre-activitatea-personalului-meu.md): Activați notificările în Goldie pentru a urmări programările personalului prin email sau notificări
- [Clienții vor putea selecta un membru al echipei pentru programările online?](https://support.heygoldie.com/ro/articles/331090-clienții-vor-putea-selecta-un-membru-al-echipei-pentru-programarile-online.md): Permiteți clienților să aleagă membrul personalului preferat la crearea unei programări prin site-ul Goldie. Afișați nume, poze și roluri
- [Pot vedea rapoartele financiare ale membrii echipei mele?](https://support.heygoldie.com/ro/articles/331091-pot-vedea-rapoartele-financiare-ale-membrii-echipei-mele.md): Urmăriți veniturile pe angajat cu rapoartele Goldie Pro Plus. Urmăriți rapoarte pe zi, săptămână, lună sau an.
- [Cum să personalizezi permisiunile personalului în Goldie](https://support.heygoldie.com/ro/articles/331093-cum-sa-personalizezi-permisiunile-personalului-in-goldie.md): Setați roluri și permisiuni pentru angajați în Goldie. Controlați accesul managerilor și furnizorilor de servicii
- [Cum să diferențiezi programările personalului în funcție de culori](https://support.heygoldie.com/ro/articles/636751-cum-sa-diferențiezi-programarile-personalului-in-funcție-de-culori.md): Află cum proprietarii, managerii și recepționerii pot diferenția prin culori programările din calendar în funcție de membrul personalului.
- [Cum activez sistemul de plăți?](https://support.heygoldie.com/ro/articles/331095-cum-activez-sistemul-de-plați.md): Activați Stripe în Goldie și procesați plăți, avansuri și bacșișuri de la clienți în siguranță
- [Cum stabilesc politica de avans?](https://support.heygoldie.com/ro/articles/331098-cum-stabilesc-politica-de-avans.md): Stabiliți politici flexibile de depozit în Goldie pentru a asigura programările, a reduce neprezentările și a vă proteja timpul valoros
- [Cum dezactivez sistemul de procesare a plăților?](https://support.heygoldie.com/ro/articles/331100-cum-dezactivez-sistemul-de-procesare-a-plaților.md): Activați sau dezactivați plățile în Goldie pentru a controla depozitele și plățile clienților.
- [Cum încasez plata unui client?](https://support.heygoldie.com/ro/articles/331101-cum-incasez-plata-unui-client.md): Încasați depozite, solduri și bacșișuri cu Goldie prin link-ul de plată, card, numerar sau terminal.
- [Cum rambursez o plată unui client?](https://support.heygoldie.com/ro/articles/331104-cum-rambursez-o-plata-unui-client.md)
- [Cum schimb contul bancar?](https://support.heygoldie.com/ro/articles/332167-cum-schimb-contul-bancar.md): Actualizați contul bancar în Goldie pentru plăți sigure și precise.
- [Cum pot activa/dezactiva bacșișul?](https://support.heygoldie.com/ro/articles/331140-cum-pot-activa-dezactiva-bacșișul.md): Controlați bacșișurile în Goldie. Activați sau dezactivați bacșișurile clienților la plata programărilor.
- [Pot activa funcția de plăți pe planul Starter?](https://support.heygoldie.com/ro/articles/332184-pot-activa-funcția-de-plați-pe-planul-starter.md): Utilizatorii Starter pot activa plățile în Goldie. Se aplică taxe; plățile instantanee necesită plan PRO sau PRO PLUS
- [Reduceți neprezentările și îmbunătățiți procesul de plată](https://support.heygoldie.com/ro/articles/360004-reduceți-neprezentarile-și-imbunatațiți-procesul-de-plata.md): Protejează-ți timpul cu Goldie: încasează avansuri, salvează carduri și redu pierderile din absențe sau anulări tardive
- [Cum procesează Goldie plățile pentru programarile refuzate sau neacceptate încă?](https://support.heygoldie.com/ro/articles/331135-cum-proceseaza-goldie-plațile-pentru-programarile-refuzate-sau-neacceptate-inca.md): Gestionează aprobările programărilor în Goldie: avansurile sunt reținute până la acceptarea programării.
- [Poate personalul contului meu să acceseze funcția de plată?](https://support.heygoldie.com/ro/articles/331136-poate-personalul-contului-meu-sa-acceseze-funcția-de-plata.md): Gestionează plățile Goldie Pro Plus: doar administratorul contului poate configura, în timp ce personalul/admin poate colecta plăți.
- [Pot folosi alte platforme de plată, altele decât Stripe?](https://support.heygoldie.com/ro/articles/332181-pot-folosi-alte-platforme-de-plata-altele-decat-stripe.md): Colectează plăți sigur în Goldie prin Stripe. Conectează contul și urmărește tranzacțiile direct în aplicație
- [Cât timp durează ca Goldie să vireze fondurile mele?](https://support.heygoldie.com/ro/articles/331146-cat-timp-dureaza-ca-goldie-sa-vireze-fondurile-mele.md): Aflați când câștigurile Goldie sunt disponibile, program zilnic plăți, transferuri instantanee și informații internaționale.
- [Cum transfer fondurile din Stripe în contul meu bancar?](https://support.heygoldie.com/ro/articles/331143-cum-transfer-fondurile-din-stripe-in-contul-meu-bancar.md): Goldie transferă automat câștigurile în cont. Aflați despre plățile zilnice, transferuri instantanee și timpii de procesare.
- [De ce nu pot transfera fonduri în contul meu bancar?](https://support.heygoldie.com/ro/articles/331148-de-ce-nu-pot-transfera-fonduri-in-contul-meu-bancar.md): Aflați cum să conectați banca la Goldie, să primiți plăți și să rezolvați problemele de transfer pentru a avea rapid acces la fonduri.
- [Tot ce trebuie să știi despre plățile tale: detalii, program și soluții la probleme](https://support.heygoldie.com/ro/articles/608014-tot-ce-trebuie-sa-știi-despre-plațile-tale-detalii-program-și-soluții-la-probleme.md): Află cum poți să vizualizezi detalile plăților tale, cum să rezolvi problemele plăților lipsă, cum să modifici programul de plată și cum să înțelegi taxele privind plățile instant.
- [Ce metode de plată pot accepta de la clienții mei?](https://support.heygoldie.com/ro/articles/331141-ce-metode-de-plata-pot-accepta-de-la-clienții-mei.md): Acceptați plăți în Goldie: carduri de credit/debit, Apple Pay, Google Pay și numerar - rapid și sigur pentru clienți.
- [Înregistrează plățile efectuate în afara Goldie](https://support.heygoldie.com/ro/articles/661210-inregistreaza-plațile-efectuate-in-afara-goldie.md): Află cum să înregistrezi plățile primite prin Venmo, Zelle, PayPal și alte metode externe Goldie, pentru a menține acuratețea rapoartelor de plăți
- [Țineți evidența cheltuielilor - Control total asupra afacerii](https://support.heygoldie.com/ro/articles/332180-țineți-evidența-cheltuielilor-control-total-asupra-afacerii.md): Urmăriți și gestionați cheltuielile cu Goldie Pro Plus. Categorizațo costuri, încărcați chitanțe și analizați profitabilitatea
- [Opțiune nouă de plată in Goldie: Card Cadou](https://support.heygoldie.com/ro/articles/332189-opțiune-noua-de-plata-in-goldie-card-cadou.md): Vindeți carduri cadou Goldie online sau în persoană. Creșteți veniturile și permiteți clienților să le folosească cu ușurință
- [Trimiterea și gestionarea chitanțelor în Goldie](https://support.heygoldie.com/ro/articles/429765-trimiterea-și-gestionarea-chitanțelor-in-goldie.md): Aflați cum să trimiteți sau să gestionați chitanțele plăților în Goldie — automat sau manual — pentru toate tipurile de tranzacții.
- [Trimite Goldie o chitanta/factura clientului?](https://support.heygoldie.com/ro/articles/332182-trimite-goldie-o-chitanta-factura-clientului.md): Trimite facturi în Goldie prin Stripe pentru plăți online și în persoană. Plățile cash nu sunt acceptate
- [Cum rambursez parțial o plată?](https://support.heygoldie.com/ro/articles/739647-cum-rambursez-parțial-o-plata.md): Află cum poți rambursa doar o parte dintr-o tranzacție și cum poți face mai multe rambursări parțiale pentru aceeași tranzacție, direct din detaliile programării sau din secțiunea "Plăți Goldie".
- [Sunt taxe aditionale per tranzacție?](https://support.heygoldie.com/ro/articles/331138-sunt-taxe-aditionale-per-tranzacție.md): Goldie folosește Stripe pentru plăți sigure. Află tarifele, comisioanele și politica de dispute pentru utilizatorii Pro, Pro Plus și Starter
- [De ce a fost dezactivat contul meu de plăți Goldie?](https://support.heygoldie.com/ro/articles/608021-de-ce-a-fost-dezactivat-contul-meu-de-plați-goldie.md): Contul tău de plăți Goldie a fost dezactivat? Iată de ce se întâmplă acest lucru, ce înseamnă pentru fondurile tale și ce poți face în continuare.
- [Ce presupune verificarea identității în Stripe?](https://support.heygoldie.com/ro/articles/608022-ce-presupune-verificarea-identitații-in-stripe.md): Stripe solicită verificarea identității? Iată documentele de care ai nevoie și sfaturi pentru a fi aprobat.
- [Probleme de rambursare: cauze și soluții](https://support.heygoldie.com/ro/articles/608015-probleme-de-rambursare-cauze-și-soluții.md): Primești o eroare atunci când încerci să reambursezi bani unui client? Iată cauzele comune și cum pot fi soluționate
- [De ce a fost respinsă încercarea de plată a clientului meu? \(plată blocată\)](https://support.heygoldie.com/ro/articles/332160-de-ce-a-fost-respinsa-incercarea-de-plata-a-clientului-meu-plata-blocata.md): De ce Goldie/Stripe poate bloca plățile și cum clienții pot rezolva probleme cu avansurile, bacșișurile și plățile.
- [De ce am primit un mesaj de eroare la încasarea plății clientul meu?](https://support.heygoldie.com/ro/articles/331151-de-ce-am-primit-un-mesaj-de-eroare-la-incasarea-plații-clientul-meu.md): Aflați cum Goldie protejează plățile, monitorizează tranzacțiile și rezolvă problemele la facturarea clienților în siguranță.
- [De ce contul meu arată un sold negativ?](https://support.heygoldie.com/ro/articles/332159-de-ce-contul-meu-arata-un-sold-negativ.md): Află cum utilizatorii Goldie din SUA, Marea Britanie și Canada pot vizualiza solduri, emite rambursări și gestiona solduri negative.
- [De ce nu pot vedea evenimentele Google Calendar în aplicația web?](https://support.heygoldie.com/ro/articles/331145-de-ce-nu-pot-vedea-evenimentele-google-calendar-in-aplicația-web.md): Sincronizează și vizualizează evenimente Google sau Apple Calendar în aplicația Goldie mobil
- [Cum folosește Recepționerul AI setările tale pentru programările online](https://support.heygoldie.com/ro/articles/806809-cum-folosește-recepționerul-ai-setarile-tale-pentru-programarile-online.md): Află ce intervale pentru programările online respectă Recepționerul AI, unde le poți verifica și ce se întâmplă atunci când un client cere să reprogrameze sau să anuleze o programare prea târziu.

### Treceți la Goldie

- [Procesul de import al datelor: ce se întâmplă după trimitere](https://support.heygoldie.com/ro/articles/608019-procesul-de-import-al-datelor-ce-se-intampla-dupa-trimitere.md): Ai trimis datele pentru import? Iată care este durata estimată a procesului, ce se importă, ce nu se importă și ce ar trebui să verifici după finalizarea importului.

### Cont Client

- [Noțiuni introductive cu gestionarea contului clientului](https://support.heygoldie.com/ro/articles/323671-noțiuni-introductive-cu-gestionarea-contului-clientului.md)
- [Cum resetez parola pentru contul meu de client?](https://support.heygoldie.com/ro/articles/323723-cum-resetez-parola-pentru-contul-meu-de-client.md)
- [Programul de Recompense și Loialitate](https://support.heygoldie.com/ro/articles/573691-programul-de-recompense-și-loialitate.md): Pentru clienții care crează programări cu afaceri care folosesc Goldie: urmărește-ți progresul, vezi recompensele tale și folosește-le automat atunci când îți faci următoarea programare.
- [Cum pot trimite o recenzie?](https://support.heygoldie.com/ro/articles/323724-cum-pot-trimite-o-recenzie.md)
- [Cum se activează un card cadou?](https://support.heygoldie.com/ro/articles/457366-cum-se-activeaza-un-card-cadou.md): Cumpărați, personalizați și folosiți cardurile cadou Goldie cu ușurință. Trimiteți-le prietenilor sau folosiți-le pentru noi progrmări. Soldul poate fi administrat direct din contul client.

## Español

### Empezando

- [Cómo empezar a utilizar Goldie](https://support.heygoldie.com/es/articles/323650-como-empezar-a-utilizar-goldie.md): Guía para nuevos usuarios de Goldie: configura tu cuenta, servicios, citas, recordatorios, reservas online y pagos fácilmente.
- [Cómo configurar tu página de reservas online de Goldie](https://support.heygoldie.com/es/articles/323675-como-configurar-tu-pagina-de-reservas-online-de-goldie.md): Crea tu página de reservas con Goldie. Tus clientes reservan 24/7 sin apps ni cuentas.
- [Haga crecer su negocio con las suscripciones Pro/Pro Plus de Goldie](https://support.heygoldie.com/es/articles/323682-haga-crecer-su-negocio-con-las-suscripciones-pro-pro-plus-de-goldie.md): Mejora a Pro/Pro Plus y obtén recordatorios, pagos, informes, plantillas, gestión de equipo y soporte prioritario.
- [Cómo administrar a su personal usando el plan Pro Plus de Goldie](https://support.heygoldie.com/es/articles/323683-como-administrar-a-su-personal-usando-el-plan-pro-plus-de-goldie.md): Gestiona tu equipo con Goldie Pro Plus: invita, asigna roles, controla reservas y permisos fácilmente.
- [Cómo utilizar los pagos de Goldie](https://support.heygoldie.com/es/articles/323689-como-utilizar-los-pagos-de-goldie.md): Activa pagos con Goldie: acepta depósitos, pagos y propinas fácilmente. Configura Stripe y tus condiciones.
- [Primeros pasos con el Asistente AI de Goldie](https://support.heygoldie.com/es/articles/323690-primeros-pasos-con-el-asistente-ai-de-goldie.md): Crea logos, descripciones y políticas con IA en Goldie Pro Plus. Recibe sugerencias y respuestas interpretadas por IA.
- [Introducción a los recordatorios de Goldie](https://support.heygoldie.com/es/articles/347954-introduccion-a-los-recordatorios-de-goldie.md): Goldie Pro y Pro Plus automatizan recordatorios de citas. Ahorra tiempo y mantén a tus clientes siempre informados.

### Centro de ayuda

- [¿Cómo puedo crear una nueva cuenta en Goldie?](https://support.heygoldie.com/es/articles/323662-como-puedo-crear-una-nueva-cuenta-en-goldie.md): Descarga Goldie, crea tu cuenta y añade los datos del negocio. ¡Ya puedes empezar a agendar!
- [¿Cómo puedo restablecer la contraseña si la he olvidado?](https://support.heygoldie.com/es/articles/323809-como-puedo-restablecer-la-contrasena-si-la-he-olvidado.md): ¿Olvidaste tu contraseña de Goldie? Pulsa "¿Olvidaste tu contraseña?", revisa el correo y restablécela fácilmente.
- [¿Cómo cambio los datos de mi perfil?](https://support.heygoldie.com/es/articles/323977-como-cambio-los-datos-de-mi-perfil.md): Actualiza tu perfil de Goldie: tu nombre, profesión, número de teléfono, correo electrónico, foto, horario de trabajo y notificaciones, todo desde un solo lugar.
- [¿Cómo cambio mi contraseña desde la aplicación Goldie?](https://support.heygoldie.com/es/articles/323980-como-cambio-mi-contrasena-desde-la-aplicacion-goldie.md): Cambia tu contraseña Goldie en ajustes. Ingresa la actual y la nueva, y pulsa “Cambiar contraseña” para confirmar.
- [¿Qué sucede si cambio de teléfono? ¿Seguiré teniendo acceso a mis citas?](https://support.heygoldie.com/es/articles/324076-que-sucede-si-cambio-de-telefono-seguire-teniendo-acceso-a-mis-citas.md): Accede a tu cuenta de Goldie desde cualquier dispositivo. Inicia sesión, sincroniza tus datos y gestiona tu negocio desde donde quieras.
- [¿Cómo puedo eliminar mi cuenta de Goldie?](https://support.heygoldie.com/es/articles/324078-como-puedo-eliminar-mi-cuenta-de-goldie.md): Elimina permanentemente tu cuenta de Goldie desde la aplicación. Todos tus datos se perderán. No olvides cancelar tu suscripción por separado.
- [¿Cómo cambio la configuración regional?](https://support.heygoldie.com/es/articles/324081-como-cambio-la-configuracion-regional.md): Actualiza el país, la zona horaria, la moneda y el idioma de la aplicación en la configuración regional de Goldie. Configura rápidamente los ajustes según la ubicación de tu negocio.
- [¿Cómo exportar mis datos de Goldie?](https://support.heygoldie.com/es/articles/324085-como-exportar-mis-datos-de-goldie.md): Exporta todos los datos de tu cuenta de Goldie \(clientes, citas, servicios y más\) por correo electrónico en cuestión de minutos. El enlace de descarga será válido durante 7 días.
- [¿Cómo puedo cambiar de moneda?](https://support.heygoldie.com/es/articles/324142-como-puedo-cambiar-de-moneda.md): Configura tu moneda local en Goldie para que coincida con la ubicación de tu negocio. Actualízala fácilmente desde "Configuración regional".
- [Me desconecté de Goldie. ¿Cómo vuelvo a iniciar sesión?](https://support.heygoldie.com/es/articles/324146-me-desconecte-de-goldie-como-vuelvo-a-iniciar-sesion.md): Inicia sesión en Goldie con el mismo método que usaste para crear tu cuenta: Apple, Google, Facebook o email.
- [¿Cómo referir a un amigo?](https://support.heygoldie.com/es/articles/324149-como-referir-a-un-amigo.md): Descubre cómo encontrar tu enlace de referido, qué obtienen tú y tus referidos \($30 por cada suscripción de pago y un sorteo trimestral de $500\) y cómo hacer el seguimiento de tus recompensas.
- [Goldie admite atajos de Siri](https://support.heygoldie.com/es/articles/324153-goldie-admite-atajos-de-siri.md): Usa Siri con Goldie para consultar tu agenda manos libres. Solo di: "Oye, Siri, ¿cuál es mi agenda de hoy en Goldie?"
- [¿Puedo unir dos o más cuentas Goldie en una misma cuenta?](https://support.heygoldie.com/es/articles/324155-puedo-unir-dos-o-mas-cuentas-goldie-en-una-misma-cuenta.md): No se pueden fusionar cuentas Goldie. Cada cuenta es única y no se puede transferir información.
- [¿Por qué recibí un correo sobre el cierre de mi cuenta?](https://support.heygoldie.com/es/articles/608007-por-que-recibi-un-correo-sobre-el-cierre-de-mi-cuenta.md): ¿Recibiste un correo indicando que tu cuenta de Goldie será cerrada? Aquí te explicamos por qué se envió y qué hacer para mantener tu cuenta activa.
- [¿Cómo activo la verificación en 2 pasos?](https://support.heygoldie.com/es/articles/680026-como-activo-la-verificacion-en-2-pasos.md): Aprende cómo configurar y administrar la verificación en 2 pasos en Goldie para proteger tu cuenta al iniciar sesión desde un dispositivo nuevo o no reconocido.
- [Cómo actualizar la información de tu negocio en Goldie](https://support.heygoldie.com/es/articles/679235-como-actualizar-la-informacion-de-tu-negocio-en-goldie.md): Una guía completa para actualizar el nombre de tu negocio, ubicación, número de teléfono, horario, moneda y todos los demás detalles de tu negocio en Goldie.
- [¿Cómo puedo cambiar la vista del calendario?](https://support.heygoldie.com/es/articles/324168-como-puedo-cambiar-la-vista-del-calendario.md): Cambia la vista del calendario en Goldie: agenda, día, 3 días, semana, mes o mini mes.
- [¿Cómo puedo configurar mis días y horas de trabajo?](https://support.heygoldie.com/es/articles/324180-como-puedo-configurar-mis-dias-y-horas-de-trabajo.md): Establece tu horario laboral en Goldie y gestiona tu disponibilidad para reservas.
- [¿Puedo añadir eventos personales o bloquear tiempo en el calendario?](https://support.heygoldie.com/es/articles/324193-puedo-anadir-eventos-personales-o-bloquear-tiempo-en-el-calendario.md): Bloquea tu agenda en Goldie con descansos o eventos personales y evita citas en esos momentos.
- [¿Puedo ajustar la duración de los intervalos de tiempo en mi calendario?](https://support.heygoldie.com/es/articles/324194-puedo-ajustar-la-duracion-de-los-intervalos-de-tiempo-en-mi-calendario.md): Ajusta los intervalos del calendario en Goldie a 15, 30, 45, 60, 90 o 120 minutos.
- [¿Cómo se activa la sincronización con Google Calendar?](https://support.heygoldie.com/es/articles/324195-como-se-activa-la-sincronizacion-con-google-calendar.md): Sincroniza tu calendario de Goldie con Google Calendar fácilmente desde la configuración.
- [¿Puedo sincronizar Goldie con el calendario de mi iPhone?](https://support.heygoldie.com/es/articles/324197-puedo-sincronizar-goldie-con-el-calendario-de-mi-iphone.md): Sincroniza Goldie con el calendario de Apple desde Configuración → Calendario → Sincronizar con otros.
- [¿Puedo ver los eventos de otros calendarios en mi teléfono en Goldie?](https://support.heygoldie.com/es/articles/324294-puedo-ver-los-eventos-de-otros-calendarios-en-mi-telefono-en-goldie.md): Elige qué calendarios ver en Goldie desde Configuración → Calendario → Calendarios visibles.
- [¿Puedo convertir un evento de Google/Apple en una reserva de Goldie?](https://support.heygoldie.com/es/articles/324295-puedo-convertir-un-evento-de-google-apple-en-una-reserva-de-goldie.md): Convierte eventos externos \(grises\) en citas Goldie tocándolos y eligiendo “Convertir en evento Goldie.”
- [¿Puedo ver sólo mis horas de trabajo en mi calendario?](https://support.heygoldie.com/es/articles/324296-puedo-ver-solo-mis-horas-de-trabajo-en-mi-calendario.md): Muestra solo el horario laboral en Goldie: Menú → Configuración → Calendario → Activa “Mostrar solo el horario laboral.”
- [¿Cómo configurar el primer día de la semana?](https://support.heygoldie.com/es/articles/324304-como-configurar-el-primer-dia-de-la-semana.md): Cambia el día de inicio de semana: Menú → Configuración → Calendario → Día de inicio → Sábado, Domingo o Lunes.
- [¿Cómo activar el modo dark/oscuro?](https://support.heygoldie.com/es/articles/324310-como-activar-el-modo-dark-oscuro.md): Cambia el modo claro/oscuro: Menú → Configuración → Calendario → Tema de color → Claro, Oscuro o Predeterminado.
- [Goldie Widget: ¡Tu asistente personal de citas!](https://support.heygoldie.com/es/articles/324314-goldie-widget-tu-asistente-personal-de-citas.md): Añade el widget de Goldie a tu iPhone para ver y gestionar citas desde tu pantalla de inicio. ¡Fácil y útil!
- [¿Cómo establezco horarios flexibles en mi calendario?](https://support.heygoldie.com/es/articles/324328-como-establezco-horarios-flexibles-en-mi-calendario.md): Gestiona tu horario con Horas Flexibles de Goldie. Ajusta intervalos de trabajo personalizados desde móvil o web fácilmente.
- [Cómo buscar fácilmente en tu calendario](https://support.heygoldie.com/es/articles/636750-como-buscar-facilmente-en-tu-calendario.md): Descubre cómo la búsqueda rediseñada de Goldie te ayuda a encontrar cualquier cliente en segundos y actuar directamente desde los resultados.
- [Vistas del calendario, iconos de las citas y citas canceladas](https://support.heygoldie.com/es/articles/806811-vistas-del-calendario-iconos-de-las-citas-y-citas-canceladas.md): Aprende a previsualizar un día en la vista "Mes", ir directamente a cualquier mes, interpretar los nuevos iconos de las citas y gestionar las citas canceladas y las ausencias en tu calendario.
- [¿Cómo puedo crear una cita?](https://support.heygoldie.com/es/articles/324331-como-puedo-crear-una-cita.md): Crea citas en Goldie fácilmente: selecciona un horario, agrega cliente, servicio, mensaje y más. Edita cuando quieras.
- [¿Cómo hago para que una reserva sea recurrente?](https://support.heygoldie.com/es/articles/324337-como-hago-para-que-una-reserva-sea-recurrente.md): Haz citas recurrentes en Goldie fácilmente. Elige repeticiones diarias, semanales, mensuales, anuales o personalizadas.
- [¿Cómo puedo modificar el estado de la reserva?](https://support.heygoldie.com/es/articles/324334-como-puedo-modificar-el-estado-de-la-reserva.md): Cambia el estado de citas en Goldie: Próxima, Confirmada, Completada, Cancelada o No asistida. Informa a tus clientes.
- [¿Puedo reservar dos o más reservas para la misma franja horaria?](https://support.heygoldie.com/es/articles/324396-puedo-reservar-dos-o-mas-reservas-para-la-misma-franja-horaria.md): Crea varias citas a la vez en Goldie: agrega detalles y guarda. No se permiten citas superpuestas vía enlace de reserva.
- [¿Puedo editar la hora de inicio y fin de una reserva?](https://support.heygoldie.com/es/articles/324403-puedo-editar-la-hora-de-inicio-y-fin-de-una-reserva.md): Edita fecha y hora de citas en Goldie fácil. Reprogramar notifica automáticamente al cliente. Guarda cambios rápido.
- [¿Puedo cambiar la fecha de una cita para otro día?](https://support.heygoldie.com/es/articles/324409-puedo-cambiar-la-fecha-de-una-cita-para-otro-dia.md): Cambia el día de la cita fácil en Goldie. Edita la fecha o arrastra en iOS. Clientes reciben notificaciones automáticas.
- [¿Puedo añadir varias personas a una reserva?](https://support.heygoldie.com/es/articles/324413-puedo-anadir-varias-personas-a-una-reserva.md): Agrega varios clientes a una cita en Goldie. Busca y añade clientes por nombre o teléfono para reservas grupales.
- [¿Cómo puedo eliminar una cita?](https://support.heygoldie.com/es/articles/324421-como-puedo-eliminar-una-cita.md): Elimina citas en Goldie fácilmente. Confirma la eliminación y notifica al cliente. Borra citas externas desde su calendario.
- [¿Cómo puedo enviar mi ubicación a mis clientes?](https://support.heygoldie.com/es/articles/324427-como-puedo-enviar-mi-ubicacion-a-mis-clientes.md): Comparte tu ubicación en Goldie agregándola a la cita y a los recordatorios. Mantén informados a tus clientes fácilmente.
- [Enlace de gestión de citas](https://support.heygoldie.com/es/articles/324431-enlace-de-gestion-de-citas.md): Permite a tus clientes confirmar, pagar, reprogramar o cancelar con el enlace de gestión de citas de Goldie. ¡Fácil y automático!
- [¿Cómo configurar notificaciones push para mis citas y eventos personales?](https://support.heygoldie.com/es/articles/324436-como-configurar-notificaciones-push-para-mis-citas-y-eventos-personales.md): Recibe notificaciones en Goldie para citas y eventos personales. Mantente organizado con recordatorios puntuales.
- [¿Cómo reprogramar una cita?](https://support.heygoldie.com/es/articles/573858-como-reprogramar-una-cita.md): Reprograma al instante una cita pasada sin volver a introducir los datos del cliente o del servicio.
- [¿Cómo puedo personalizar la plantilla de mi mensaje?](https://support.heygoldie.com/es/articles/324445-como-puedo-personalizar-la-plantilla-de-mi-mensaje.md): Personaliza y automatiza mensajes en Goldie. Edita plantillas para recordatorios, seguimientos y más.
- [¿Cómo puedo agregar una plantilla de recordatorio para una cita?](https://support.heygoldie.com/es/articles/324450-como-puedo-agregar-una-plantilla-de-recordatorio-para-una-cita.md): Envía varios mensajes con tus citas en Goldie. Elige plantillas de recordatorio y mantén informados a tus clientes.
- [¿Cómo desactivar la plantilla por defecto?](https://support.heygoldie.com/es/articles/324452-como-desactivar-la-plantilla-por-defecto.md): Evita que un mensaje se envíe automáticamente en Goldie desactivando su opción predeterminada desde ajustes.
- [¿Puedo cambiar la fecha/hora, el idioma y el formato de mis mensajes?](https://support.heygoldie.com/es/articles/324453-puedo-cambiar-la-fecha-hora-el-idioma-y-el-formato-de-mis-mensajes.md): Cambia fecha, hora e idioma en tus mensajes de Goldie. Personaliza cómo se muestran los datos a tus clientes.
- [¿Me cobran más por los recordatorios?](https://support.heygoldie.com/es/articles/324455-me-cobran-mas-por-los-recordatorios.md): Mensajes en Goldie: Starter usa tu número; Pro y Pro Plus incluyen 500–750 mensajes mensuales vía sistema Goldie.
- [¿Cómo funcionan los mensajes en el plan Starter?](https://support.heygoldie.com/es/articles/324456-como-funcionan-los-mensajes-en-el-plan-starter.md): En el plan Starter, los mensajes se envían desde tu número. Tócalos para enviarlos; se llenan con tus plantillas.
- [¿Cómo puedo cambiar el dispositivo de envío?](https://support.heygoldie.com/es/articles/324470-como-puedo-cambiar-el-dispositivo-de-envio.md): Elige qué dispositivo envía los mensajes a clientes en Goldie. Usa cualquier equipo con tu cuenta iniciada.
- [¿Cómo funcionan los mensajes en los planes Pro y Pro Plus?](https://support.heygoldie.com/es/articles/324476-como-funcionan-los-mensajes-en-los-planes-pro-y-pro-plus.md): Planes Pro y Pro Plus usan mensajes automáticos de Goldie. 500–750 al mes. Las respuestas llegan a tu número.
- [Estoy en el plan Pro y no sé por qué me quedé sin mensajes.](https://support.heygoldie.com/es/articles/324491-estoy-en-el-plan-pro-y-no-se-por-que-me-quede-sin-mensajes.md): El plan Pro de Goldie incluye 500 mensajes al mes. Controla uso, evita textos largos y compra más si es necesario.
- [Estoy usando un tablet, y los mensajes no se envían](https://support.heygoldie.com/es/articles/324499-estoy-usando-un-tablet-y-los-mensajes-no-se-envian.md): Las tabletas no envían mensajes en el plan Starter. Actualiza o cambia a un dispositivo con capacidad para SMS.
- [¿Por qué piden el consentimiento a mis clientes?](https://support.heygoldie.com/es/articles/324532-por-que-piden-el-consentimiento-a-mis-clientes.md): Tus clientes deben responder “Si” para recibir mensajes automáticos. Pueden escribir “STOP” para dejar de recibirlos.
- [Mi cliente se ha dado de baja de los mensajes por error; ¿cómo volver a suscribirse?](https://support.heygoldie.com/es/articles/324536-mi-cliente-se-ha-dado-de-baja-de-los-mensajes-por-error-como-volver-a-suscribirse.md): Tus clientes pueden volver a suscribirse a los mensajes automáticos respondiendo “UNSTOP”.
- [¿Cómo configurar la opción de recordatorio diario?](https://support.heygoldie.com/es/articles/324540-como-configurar-la-opcion-de-recordatorio-diario.md): Activa el Recordatorio Diario de Goldie y organiza mejor tus mensajes con la nueva pantalla rediseñada.
- [Guía para el recordatorio de cambio de reserva](https://support.heygoldie.com/es/articles/324544-guia-para-el-recordatorio-de-cambio-de-reserva.md): Envía recordatorios para reagendar solo si el cliente no tiene citas futuras con la nueva función de Goldie.
- [¿Cómo puedo enviar un recordatorio de cumpleaños a mi cliente?](https://support.heygoldie.com/es/articles/324555-como-puedo-enviar-un-recordatorio-de-cumpleanos-a-mi-cliente.md): ¡No olvides ningún cumpleaños! Goldie te avisa a las 9 AM para felicitar a tus clientes.
- [Descripción general de los mensajes de Two-Way-Texting](https://support.heygoldie.com/es/articles/324558-descripcion-general-de-los-mensajes-de-two-way-texting.md): Chatea con tus clientes desde Goldie. Todas las respuestas en un solo lugar y usando menos mensajes.
- [Comuniquese e con sus clientes a través de WhatsApp en Goldie](https://support.heygoldie.com/es/articles/360397-comuniquese-e-con-sus-clientes-a-traves-de-whatsapp-en-goldie.md): ¡Envía mensajes por WhatsApp desde Goldie! Rápido y sencillo si el número del cliente es móvil y en formato internacional.
- [¿No se envían los recordatorios? Guía de solución de problemas](https://support.heygoldie.com/es/articles/608005-no-se-envian-los-recordatorios-guia-de-solucion-de-problemas.md): ¿Tus clientes no están recibiendo recordatorios? Sigue esta lista de verificación para identificar y solucionar el problema, desde los créditos de SMS hasta el dispositivo de envío o el estado de c...
- [¿Cómo puedo activar la reserva online?](https://support.heygoldie.com/es/articles/324743-como-puedo-activar-la-reserva-online.md): Activa o desactiva fácilmente las reservas online en Goldie. Tú decides cuándo los clientes pueden agendar citas.
- [¿Cómo configuro mi enlace de reserva y lo envío a los clientes?](https://support.heygoldie.com/es/articles/324744-como-configuro-mi-enlace-de-reserva-y-lo-envio-a-los-clientes.md): Personaliza y comparte tu enlace de reservas de Goldie para que tus clientes agenden citas cuando quieran.
- [¿Cómo puedo añadir una política de pago para mis clientes?](https://support.heygoldie.com/es/articles/324747-como-puedo-anadir-una-politica-de-pago-para-mis-clientes.md): Agrega políticas claras en tu página de reservas para que los clientes conozcan tus reglas antes de agendar.
- [¿Cómo puedo editar los datos de mi empresa?](https://support.heygoldie.com/es/articles/324749-como-puedo-editar-los-datos-de-mi-empresa.md): Edita los detalles de tu negocio en Goldie: link, horario, ubicación, logo y contacto.
- [¿Cómo puedo aprobar o rechazar manualmente las reservas online de mis clientes?](https://support.heygoldie.com/es/articles/324754-como-puedo-aprobar-o-rechazar-manualmente-las-reservas-online-de-mis-clientes.md): Controla citas online en Goldie: acéptalas automáticamente o de forma manual.
- [¿Cómo puedo mostrar solo los intervalos de tiempo anteriores o posteriores a una cita existente?](https://support.heygoldie.com/es/articles/324759-como-puedo-mostrar-solo-los-intervalos-de-tiempo-anteriores-o-posteriores-a-una-cita-existente.md): Decide qué horarios verán tus clientes en Goldie: todos o solo los cercanos a citas existentes.
- [¿Cómo puedo establecer cuándo los clientes pueden reservar o cancelar una reserva?](https://support.heygoldie.com/es/articles/324763-como-puedo-establecer-cuando-los-clientes-pueden-reservar-o-cancelar-una-reserva.md): Define con cuánta antelación los clientes pueden reservar, cancelar o reprogramar en Goldie.
- [¿Qué sucede cuando alguien solicita una reserva si decido aceptar las solicitudes de reserva manualmente?](https://support.heygoldie.com/es/articles/324767-que-sucede-cuando-alguien-solicita-una-reserva-si-decido-aceptar-las-solicitudes-de-reserva-manualmente.md): Revisa y aprueba o rechaza manualmente las reservas online en Goldie con facilidad.
- [¿Cómo puedo elegir los intervalos de tiempo que se ofrecen a los clientes online?](https://support.heygoldie.com/es/articles/324777-como-puedo-elegir-los-intervalos-de-tiempo-que-se-ofrecen-a-los-clientes-online.md): Elige cómo mostrar los horarios: por duración del servicio, cada 15/30 min o por hora.
- [¿Cómo puede un cliente anular o cambiar el horario de una reserva?](https://support.heygoldie.com/es/articles/324780-como-puede-un-cliente-anular-o-cambiar-el-horario-de-una-reserva.md): Los clientes reciben un correo con enlaces para reprogramar o cancelar tras reservar online.
- [¿Cómo puedo integrar el link de reserva en mi página web?](https://support.heygoldie.com/es/articles/324782-como-puedo-integrar-el-link-de-reserva-en-mi-pagina-web.md): Agrega tu enlace de reservas Goldie a tu sitio web como botón con código HTML.
- [¿Cómo personalizar tu página de reservas online?](https://support.heygoldie.com/es/articles/324784-como-personalizar-tu-pagina-de-reservas-online.md): Personaliza tu sitio de reservas: ajusta datos, horario, tema, logo y políticas en Goldie.
- [Campo personalizable en la reserva online de la aplicación Goldie](https://support.heygoldie.com/es/articles/324794-campo-personalizable-en-la-reserva-online-de-la-aplicacion-goldie.md): Recoge datos extra en reservas con el Campo Personalizable de Goldie: texto, fotos o ubicación; opcional u obligatorio.
- [Mejores prácticas y recomendaciones para las reservas online](https://support.heygoldie.com/es/articles/324796-mejores-practicas-y-recomendaciones-para-las-reservas-online.md): Optimiza tu página de reservas online en Goldie para atraer clientes y controlar disponibilidad, políticas y preferencias.
- [Agregar el botón 'Reservar ahora' al perfil comercial de Google](https://support.heygoldie.com/es/articles/324799-agregar-el-boton-reservar-ahora-al-perfil-comercial-de-google.md): Activa el botón “Book Now” en Google para que los clientes reserven desde Google Maps fácilmente.
- [¿Cómo establezco el horario comercial y horario laboral?](https://support.heygoldie.com/es/articles/324803-como-establezco-el-horario-comercial-y-horario-laboral.md): Sincroniza o personaliza horarios laborales y comerciales según tu plan en Goldie.
- [¿Cómo puedo generar un código QR?](https://support.heygoldie.com/es/articles/324806-como-puedo-generar-un-codigo-qr.md): Crea un código QR para tu página de reservas Goldie y recibe citas fácilmente.
- [¿Cómo puedo solicitar a los clientes que dejen reseñas?](https://support.heygoldie.com/es/articles/324809-como-puedo-solicitar-a-los-clientes-que-dejen-resenas.md): Activa Goldie Reviews y muestra testimonios de clientes en tu página para mejorar tu reputación online.
- [¿Cómo puedo mostrar todas las franjas horarias a mis clientes?](https://support.heygoldie.com/es/articles/324811-como-puedo-mostrar-todas-las-franjas-horarias-a-mis-clientes.md): Controla tu calendario con Goldie: muestra todos los horarios o solo los cercanos a citas ya creadas.
- [¿Cómo puedo agregar formularios a mi página de reservas en línea?](https://support.heygoldie.com/es/articles/324814-como-puedo-agregar-formularios-a-mi-pagina-de-reservas-en-linea.md): Usuarios Pro Plus pueden crear formularios para recopilar información y mejorar reservas.
- [¿Cómo puedo cambiar el tema de la página?](https://support.heygoldie.com/es/articles/324824-como-puedo-cambiar-el-tema-de-la-pagina.md): Usuarios Pro Plus personalizan su página de reservas con temas de diseño únicos.
- [Entendiendo la función de lista de espera de Goldie](https://support.heygoldie.com/es/articles/324826-entendiendo-la-funcion-de-lista-de-espera-de-goldie.md): Con Pro Plus, usa la Lista de Espera para cubrir cancelaciones y no perder ingresos.
- [¿Cómo personalizar tu portfolio de reservas online?](https://support.heygoldie.com/es/articles/324828-como-personalizar-tu-portfolio-de-reservas-online.md): Muestra tu trabajo con la nueva Galería de Portafolio de Goldie para usuarios Pro y Pro Plus.
- [Gestiona tus reseñas en Goldie](https://support.heygoldie.com/es/articles/783942-gestiona-tus-resenas-en-goldie.md): Aprende cómo los usuarios de Pro y Pro Plus pueden encontrar la pantalla de Reseñas, publicar o dejar de publicar reseñas de clientes, buscarlas y fijar las mejores en su sitio web de reservas.
- [Cómo hacer que un formulario sea obligatorio antes de reservar](https://support.heygoldie.com/es/articles/783949-como-hacer-que-un-formulario-sea-obligatorio-antes-de-reservar.md): Descubre cómo los usuarios de Pro Plus pueden pedir a sus clientes que completen un formulario durante el proceso de reserva online, de modo que la reserva no se cree hasta que el formulario se hay...
- [Combinar clientes duplicados](https://support.heygoldie.com/es/articles/743061-combinar-clientes-duplicados.md): Descubre cómo encontrar y combinar perfiles de clientes duplicados en la aplicación Goldie para que cada cliente tenga un único perfil con sus citas, pagos e historial en un solo lugar.
- [¿Cómo puedo crear un nuevo cliente?](https://support.heygoldie.com/es/articles/324831-como-puedo-crear-un-nuevo-cliente.md): Agrega clientes en Goldie para gestionar citas, enviar mensajes y recibir pagos fácilmente.
- [¿Puedo importar clientes de mi lista de contactos?](https://support.heygoldie.com/es/articles/324835-puedo-importar-clientes-de-mi-lista-de-contactos.md): Importa varios contactos en Goldie y gestiona tus citas de forma más sencilla.
- [¿Cómo puedo eliminar un cliente?](https://support.heygoldie.com/es/articles/324840-como-puedo-eliminar-un-cliente.md): Elimina un cliente de Goldie de forma permanente con solo unos toques.
- [Descripción general del Perfil del Cliente](https://support.heygoldie.com/es/articles/324844-descripcion-general-del-perfil-del-cliente.md): Consulta estadísticas, notas, fotos y citas del cliente desde su perfil en Goldie.
- [Sub-Clientes - Organice aún mejor a sus clientes](https://support.heygoldie.com/es/articles/359497-sub-clientes-organice-aun-mejor-a-sus-clientes.md): Gestiona familias, mascotas y más con Subclientes Goldie. Todo en un perfil para reservas fáciles.
- [Cómo bloquear a un cliente para que no reserve online](https://support.heygoldie.com/es/articles/679234-como-bloquear-a-un-cliente-para-que-no-reserve-online.md): Aprende cómo evitar que un cliente específico reserve citas a través de tu página de reservas online en Goldie.
- [¿Cómo puedo crear servicios?](https://support.heygoldie.com/es/articles/324858-como-puedo-crear-servicios.md): Agrega y personaliza servicios en Goldie para organizar tu negocio y permitir reservas en línea.
- [¿Cómo puedo reorganizar mi lista de servicios?](https://support.heygoldie.com/es/articles/324867-como-puedo-reorganizar-mi-lista-de-servicios.md): Reordena tus servicios en Goldie. Arrastra y suelta para personalizar el orden que ven los clientes.
- [¿Cómo puedo agregar tiempo adicional o tiempo de procesamiento al programar citas?](https://support.heygoldie.com/es/articles/324874-como-puedo-agregar-tiempo-adicional-o-tiempo-de-procesamiento-al-programar-citas.md): Aprende a añadir tiempo extra o de procesamiento en Goldie para optimizar tu agenda y reservas online.
- [¿Cómo puedo crear una categoría de servicio?](https://support.heygoldie.com/es/articles/324882-como-puedo-crear-una-categoria-de-servicio.md): Organiza tus servicios con Categorías en Goldie: crea, edita, reordena y agrupa servicios en móvil y web.
- [¿Cómo crear un servicio adicional?](https://support.heygoldie.com/es/articles/421517-como-crear-un-servicio-adicional.md): Aumenta el numero de las reservas con la nueva función de servicios adicionales de Goldie. Ofrece mejoras a tus clientes y gana más con cada cita.
- [Agregar más fotos a los servicios](https://support.heygoldie.com/es/articles/822316-agregar-mas-fotos-a-los-servicios.md): Aprende a agregar hasta cinco fotos a un servicio, elegir cuál ven primero los clientes y cómo aparece la galería en la página de reservas en línea.
- [Integración de ventas de productos](https://support.heygoldie.com/es/articles/324888-integracion-de-ventas-de-productos.md): Vende productos junto con servicios en Goldie. Gestiona inventario, asigna personal y habilita ventas online.
- [¿Puedo ver cuánto dinero he generado?](https://support.heygoldie.com/es/articles/324925-puedo-ver-cuanto-dinero-he-generado.md): Los usuarios Pro obtienen informes detallados de citas, pagos y clientes para monitorear el rendimiento del negocio.
- [¿Puedo exportar los datos de mis reservas para efectos fiscales?](https://support.heygoldie.com/es/articles/330993-puedo-exportar-los-datos-de-mis-reservas-para-efectos-fiscales.md): Exporta datos de citas y pagos en CSV para tus impuestos. Envío automático por correo electrónico.
- [Informes de citas VS informes de pagos](https://support.heygoldie.com/es/articles/330994-informes-de-citas-vs-informes-de-pagos.md): Comprende tu negocio con informes de citas y pagos de Goldie para Pro y Pro Plus. Controla ingresos proyectados y reales.
- [Resumen de informes](https://support.heygoldie.com/es/articles/330995-resumen-de-informes.md): Informes Goldie detallados con pronósticos, fechas personalizadas, desglose de pagos, emails semanales y exportación para usuarios Pro.
- [Cómo entender la sección Saldo de tu informe de pagos](https://support.heygoldie.com/es/articles/802968-como-entender-la-seccion-saldo-de-tu-informe-de-pagos.md): Descubre cómo la sección Saldo de tu informe de pagos separa el dinero recibido del dinero reembolsado y cómo se calcula el importe neto.
- [Publicaciones sociales — comparte reseñas y crea publicaciones para Instagram y Facebook](https://support.heygoldie.com/es/articles/684248-publicaciones-sociales-comparte-resenas-y-crea-publicaciones-para-instagram-y-facebook.md): Aprende cómo convertir tus reseñas de 5★, fotos y más en publicaciones listas para compartir en Instagram y Facebook usando la función Publicaciones sociales de Goldie.
- [¿Puedo enviar un mensaje en masa/colectivo a todos mis clientes?](https://support.heygoldie.com/es/articles/330997-puedo-enviar-un-mensaje-en-masa-colectivo-a-todos-mis-clientes.md): Envía mensajes masivos en Goldie Pro y Pro Plus para actualizar o promocionar fácilmente.
- [¿Cómo puedo crear una publicación en las redes sociales desde Goldie?](https://support.heygoldie.com/es/articles/330999-como-puedo-crear-una-publicacion-en-las-redes-sociales-desde-goldie.md): Crea publicaciones atractivas con Goldie Pro Plus. Sube fotos, recibe textos de IA y recordatorios.
- [¿Cómo establezco descuentos para mis servicios?](https://support.heygoldie.com/es/articles/331000-como-establezco-descuentos-para-mis-servicios.md): Gestiona promociones en Goldie. Descubre cómo crear, aplicar y seguir descuentos para fidelizar clientes.
- [Guía Goldie: Plantillas para redes sociales](https://support.heygoldie.com/es/articles/331001-guia-goldie-plantillas-para-redes-sociales.md): Descarga plantillas de Goldie con textos y enlaces de reservas para promocionar tu negocio en redes sociales
- [Cómo configurar los precios dinámicos](https://support.heygoldie.com/es/articles/399151-como-configurar-los-precios-dinamicos.md): Optimice sus ganancias aumentando o reduciendo los precios de sus servicios según las horas pico con la función de "Precio Dinámico"
- [Programa de Fidelidad](https://support.heygoldie.com/es/articles/573603-programa-de-fidelidad.md): Convierte las visitas repetidas en recompensas: realiza un seguimiento automático del progreso de tus clientes, emite descuentos o créditos y aplícalos al momento del pago con un solo toque.
- [Recupera clientes inactivos con un mensaje colectivo](https://support.heygoldie.com/es/articles/739259-recupera-clientes-inactivos-con-un-mensaje-colectivo.md): Descubre cómo AI Marketer encuentra clientes que no has atendido en más de dos meses y prepara un mensaje colectivo de recuperación listo para enviar, además de otros mensajes masivos preparados pa...
- [¿Es Goldie gratuito?](https://support.heygoldie.com/es/articles/331002-es-goldie-gratuito.md): Descubre el plan gratuito de Goldie y actualiza para gestionar pagos, suscripciones y funciones Pro
- [¿Cómo puedo pasar al Pro y por qué debería hacerlo?](https://support.heygoldie.com/es/articles/331005-como-puedo-pasar-al-pro-y-por-que-deberia-hacerlo.md): Actualiza a Goldie Pro para gestionar pagos, citas, marketing y hacer crecer tu negocio desde cualquier lugar
- [Me he quedado sin mensajes. ¿Cómo puedo conseguir más?](https://support.heygoldie.com/es/articles/331008-me-he-quedado-sin-mensajes-como-puedo-conseguir-mas.md): Compra mensajes automáticos adicionales en Goldie Pro/Pro Plus y mantente en contacto con tus clientes
- [¿Cómo se me está facturando?](https://support.heygoldie.com/es/articles/331012-como-se-me-esta-facturando.md): Gestiona tus suscripciones Goldie Pro/Pro Plus, renovables automáticamente cada mes o año
- [¿Cómo puedo cambiar mi forma de pago?](https://support.heygoldie.com/es/articles/331014-como-puedo-cambiar-mi-forma-de-pago.md): Gestiona pagos en Goldie mediante Apple o Google. Actualiza métodos; las suscripciones se renuevan automáticamente
- [¿Cómo puedo cancelar mi suscripción?](https://support.heygoldie.com/es/articles/331016-como-puedo-cancelar-mi-suscripcion.md): Cancela tu suscripción Goldie por Apple, Google Play o web. Desinstalar la app no detiene la renovación automática
- [¿Cómo puedo solicitar una factura para mi compra?](https://support.heygoldie.com/es/articles/331017-como-puedo-solicitar-una-factura-para-mi-compra.md): Descarga la factura de tu suscripción Goldie por Apple o Google Play. Goldie no puede emitir facturas directamente
- [¿Cómo puedo subscribirme al plan Pro Plus y por qué debería hacerlo?](https://support.heygoldie.com/es/articles/331021-como-puedo-subscribirme-al-plan-pro-plus-y-por-que-deberia-hacerlo.md): Mejora a Goldie Pro Plus para herramientas AI, personal ilimitado, gestión de gastos y soporte prioritario
- [¿Qué pasa si cambio de una suscripción a otra?](https://support.heygoldie.com/es/articles/331023-que-pasa-si-cambio-de-una-suscripcion-a-otra.md): Cambia tu plan Goldie fácilmente con facturación prorrateada para un manejo justo de suscripciones
- [¿Qué pasa si pierdo mi teléfono o compro un nuevo dispositivo móvil?](https://support.heygoldie.com/es/articles/331025-que-pasa-si-pierdo-mi-telefono-o-compro-un-nuevo-dispositivo-movil.md): Accede a tu cuenta Goldie desde cualquier dispositivo y gestiona tu negocio sin interrupciones
- [¿Cumplimos con la normativa GDPR?](https://support.heygoldie.com/es/articles/331029-cumplimos-con-la-normativa-gdpr.md): Goldie garantiza cumplimiento GDPR, seguridad de datos y exportación o eliminación fácil de tu cuenta
- [¿Cómo funciona la opción "Gestión de personal"?](https://support.heygoldie.com/es/articles/331061-como-funciona-la-opcion-gestion-de-personal.md): Añade varios empleados a tu cuenta Goldie con Pro Plus y gestiona tu equipo fácilmente
- [¿Qué funciones están disponibles en la opción "Gestión de staff"?](https://support.heygoldie.com/es/articles/331063-que-funciones-estan-disponibles-en-la-opcion-gestion-de-staff.md): Gestiona permisos de personal en Goldie Pro Plus. Controla pagos, suscripciones y accesos con roles flexibles
- [¿Qué sucede cuando elimino a un miembro del staff?](https://support.heygoldie.com/es/articles/331065-que-sucede-cuando-elimino-a-un-miembro-del-staff.md): Elimina personal de tu cuenta Goldie Pro Plus. Actualiza accesos del equipo y conserva las citas pasadas en informes
- [¿Cómo configuro a mis colaboradores para que puedan reservar online?](https://support.heygoldie.com/es/articles/331066-como-configuro-a-mis-colaboradores-para-que-puedan-reservar-online.md): Actualiza la disponibilidad online de tu personal en Goldie Pro Plus. Decide qué miembros del equipo pueden ser reservados.
- [¿Cómo puedo editar el perfil de un miembro del personal?](https://support.heygoldie.com/es/articles/331067-como-puedo-editar-el-perfil-de-un-miembro-del-personal.md): Descubre cómo el propietario de la cuenta puede editar perfiles de personal en Goldie. Actualiza datos fácilmente
- [¿Cómo añadir un miembro del staff?](https://support.heygoldie.com/es/articles/331069-como-anadir-un-miembro-del-staff.md): Aprende cómo añadir miembros del personal en Goldie con Pro Plus. Invita usuarios, ajusta permisos y gestiona reservas online
- [¿Cómo puedo cambiar los permisos del staff?](https://support.heygoldie.com/es/articles/331080-como-puedo-cambiar-los-permisos-del-staff.md): Descubre cómo el propietario de la cuenta puede cambiar permisos del personal en Goldie. Ajusta niveles de acceso fácilmente
- [¿De cuántos mensajes SMS dispondré cada mes?](https://support.heygoldie.com/es/articles/331083-de-cuantos-mensajes-sms-dispondre-cada-mes.md): Goldie Pro Plus ofrece 750 SMS mensuales para recordatorios y marketing. Aprende a usarlos y comprar más
- [¿Qué ocurre si me reducen a Starter? ¿Perderé las reservas o a mis colaboradores?](https://support.heygoldie.com/es/articles/331084-que-ocurre-si-me-reducen-a-starter-perdere-las-reservas-o-a-mis-colaboradores.md): Cancelar Pro Plus no borra citas, pero los accesos del personal expiran en 14 días si no se reactiva el plan
- [¿Cómo se asigna un miembro del staff al crear una reserva?](https://support.heygoldie.com/es/articles/331087-como-se-asigna-un-miembro-del-staff-al-crear-una-reserva.md): Asigna fácilmente personal a citas en el calendario Goldie con Pro Plus y gestiona servicios de forma eficiente
- [¿Se me notifica lo que hacen mis colaboradores?](https://support.heygoldie.com/es/articles/331089-se-me-notifica-lo-que-hacen-mis-colaboradores.md): Activa notificaciones en Goldie para seguir reservas de tu personal. Recibe alertas por correo o push.
- [¿Podrán los clientes seleccionar a un miembro del staff al reservar online?](https://support.heygoldie.com/es/articles/331090-podran-los-clientes-seleccionar-a-un-miembro-del-staff-al-reservar-online.md): Permite a los clientes elegir a su profesional preferido al reservar en línea con Goldie. Muestra fotos y perfiles
- [¿Puedo ver los informes financieros de mis miembros del staff?](https://support.heygoldie.com/es/articles/331091-puedo-ver-los-informes-financieros-de-mis-miembros-del-staff.md): Consulta ingresos y rendimiento por empleado con los reportes Pro Plus de Goldie. Filtra por día, semana o mes
- [Cómo personalizar los permisos del personal en Goldie](https://support.heygoldie.com/es/articles/331093-como-personalizar-los-permisos-del-personal-en-goldie.md): Configura roles y permisos de personal en Goldie. Controla accesos para gerentes, recepcionistas y proveedores
- [¿Cómo aplicar códigos de color a las citas según el miembro del personal?](https://support.heygoldie.com/es/articles/636751-como-aplicar-codigos-de-color-a-las-citas-segun-el-miembro-del-personal.md): Aprende cómo los dueños, gerentes y recepcionistas con el plan Pro Plus pueden codificar por colores las citas del calendario según el miembro del personal para ver de un vistazo quién tiene reservas.
- [¿Cómo se establecen los pagos?](https://support.heygoldie.com/es/articles/331095-como-se-establecen-los-pagos.md): Configura Stripe en Goldie y recibe pagos, depósitos y propinas de tus clientes de forma segura.
- [¿Cómo se configura la política de depósitos?](https://support.heygoldie.com/es/articles/331098-como-se-configura-la-politica-de-depositos.md): Configura políticas de depósito en Goldie para asegurar citas y reducir inasistencias
- [¿Cómo desactivo el procesamiento de pagos?](https://support.heygoldie.com/es/articles/331100-como-desactivo-el-procesamiento-de-pagos.md): Activa o desactiva los pagos de Goldie para controlar depósitos y pagos de clientes.
- [¿Cómo recibo los pagos de un cliente?](https://support.heygoldie.com/es/articles/331101-como-recibo-los-pagos-de-un-cliente.md): Cobrar depósitos, saldos y propinas con Goldie usando enlaces de pago, tarjeta, efectivo o terminal.
- [¿Cómo puedo reembolsar un pago a mi cliente?](https://support.heygoldie.com/es/articles/331104-como-puedo-reembolsar-un-pago-a-mi-cliente.md): Devuelve pagos y depósitos fácilmente en Goldie mediante tarjeta o efectivo, con instrucciones y plazos claros.
- [¿Cómo puedo cambiar la cuenta bancaria?](https://support.heygoldie.com/es/articles/332167-como-puedo-cambiar-la-cuenta-bancaria.md): Actualiza tu cuenta bancaria en Goldie Payments para pagos seguros y precisos
- [¿Cómo puedo habilitar/deshabilitar las propinas?](https://support.heygoldie.com/es/articles/331140-como-puedo-habilitar-deshabilitar-las-propinas.md): Controla las propinas en Goldie. Activa o desactiva las propinas de los clientes al pagar sus citas fácilmente.
- [¿Puedo activar pagos en el plan gratuito?](https://support.heygoldie.com/es/articles/332184-puedo-activar-pagos-en-el-plan-gratuito.md): Los usuarios Starter pueden activar Pagos en Goldie. Se aplican tarifas; pagos instantáneos requieren planes PRO o PRO PLUS
- [Seguridad ante ausencias y optimización de pagos](https://support.heygoldie.com/es/articles/360004-seguridad-ante-ausencias-y-optimizacion-de-pagos.md): Protege tu tiempo con Goldie: cobra depósitos, guarda tarjetas y reduce pérdidas por ausencias o cancelaciones tardías
- [¿Cómo procesa Goldie los pagos de las reservas rechazadas o aún no aceptadas?](https://support.heygoldie.com/es/articles/331135-como-procesa-goldie-los-pagos-de-las-reservas-rechazadas-o-aun-no-aceptadas.md): Gestiona aprobaciones de citas en Goldie: retén depósitos hasta la aceptación, asegurando reservas seguras.
- [¿Pueden mis miembros del staff acceder a la función de pago?](https://support.heygoldie.com/es/articles/331136-pueden-mis-miembros-del-staff-acceder-a-la-funcion-de-pago.md): Gestiona pagos en Goldie Pro Plus: solo el propietario puede configurar pagos, el personal/admin puede cobrarlos.
- [¿Puedo utilizar otras plataformas de pago que no sean Stripe?](https://support.heygoldie.com/es/articles/332181-puedo-utilizar-otras-plataformas-de-pago-que-no-sean-stripe.md): Recibe pagos de forma segura en Goldie con Stripe. Conecta tu cuenta y controla transacciones desde la app
- [Pagos Instantáneos: Recibe tu dinero en minutos](https://support.heygoldie.com/es/articles/617966-pagos-instantaneos-recibe-tu-dinero-en-minutos.md): Aprende cómo usar los pagos instantáneos de Goldie para acceder a tus fondos en cuestión de minutos. Incluye información sobre elegibilidad, comisiones, límites e instrucciones paso a paso.
- [¿Cuánto tiempo le toma a Goldie pagar mis fondos?](https://support.heygoldie.com/es/articles/331146-cuanto-tiempo-le-toma-a-goldie-pagar-mis-fondos.md): Descubre cuándo tus ganancias de Goldie están disponibles, pagos diarios, transferencias instantáneas e información internacional.
- [¿Cómo transfiero los fondos de Stripe a mi cuenta bancaria?](https://support.heygoldie.com/es/articles/331143-como-transfiero-los-fondos-de-stripe-a-mi-cuenta-bancaria.md): Goldie transfiere tus ganancias automáticamente. Conoce los pagos diarios, transferencias instantáneas y tiempos de procesamiento.
- [¿Por qué no puedo transferir fondos a mi cuenta bancaria?](https://support.heygoldie.com/es/articles/331148-por-que-no-puedo-transferir-fondos-a-mi-cuenta-bancaria.md): Aprende a conectar tu banco a Goldie, recibir pagos y solucionar problemas de transferencias para acceder rápido a tus fondos.
- [Comprende tus pagos: desglose, programación y solución de problemas](https://support.heygoldie.com/es/articles/608014-comprende-tus-pagos-desglose-programacion-y-solucion-de-problemas.md): Aprende cómo ver el desglose de tus pagos, solucionar pagos faltantes, cambiar la programación de pagos y entender las tarifas de pagos instantáneos.
- [Cómo aceptar pagos con tu dispositivo \(tap-to-pay\)](https://support.heygoldie.com/es/articles/332164-como-aceptar-pagos-con-tu-dispositivo-tap-to-pay.md): Acepta pagos contactless con Tap to Pay en iOS y Android. Rápido, seguro y fácil con Goldie
- [El poder de los lectores de tarjetas en comparación con Tap-to-Pay](https://support.heygoldie.com/es/articles/332168-el-poder-de-los-lectores-de-tarjetas-en-comparacion-con-tap-to-pay.md): Descubre por qué los lectores de tarjetas son más potentes y seguros que el tap-to-pay para tu negocio
- [Método de pago disponible: Tarjeta registrada \(Descripción general\)](https://support.heygoldie.com/es/articles/332170-metodo-de-pago-disponible-tarjeta-registrada-descripcion-general.md): Guarda de forma segura las tarjetas de tus clientes para depósitos y saldos. Cobra fácilmente utilizando la función Tarjeta en Archivo de Goldie.
- [¿Qué métodos de pago puedo aceptar de mis clientes?](https://support.heygoldie.com/es/articles/331141-que-metodos-de-pago-puedo-aceptar-de-mis-clientes.md): Acepta pagos en Goldie: tarjetas de crédito/débito, Apple Pay, Google Pay y efectivo, fácil y seguro para tus clientes.
- [Cómo registrar pagos realizados fuera de Goldie](https://support.heygoldie.com/es/articles/661210-como-registrar-pagos-realizados-fuera-de-goldie.md): Aprende cómo registrar pagos recibidos a través de Venmo, Zelle, PayPal y otros métodos fuera de Goldie para mantener tus informes de pagos precisos.
- [Lleva un registro de tus gastos - Control total sobre tu negocio](https://support.heygoldie.com/es/articles/332180-lleva-un-registro-de-tus-gastos-control-total-sobre-tu-negocio.md): Gestiona los gastos de tu negocio con Goldie Pro Plus. Categoriza los costos, sube los recibos y analiza la rentabilidad de manera fácil.
- [Reserva ahora, paga después: una nueva forma de pagar con Goldie](https://support.heygoldie.com/es/articles/332187-reserva-ahora-paga-despues-una-nueva-forma-de-pagar-con-goldie.md): Activa la función Buy Now, Pay Later \(BNPL\) de Goldie para usuarios Pro y Pro Plus.
- [Función de pago de Goldie: Tarjetas de regalo](https://support.heygoldie.com/es/articles/332189-funcion-de-pago-de-goldie-tarjetas-de-regalo.md): Vende tarjetas de regalo Goldie online o en persona. Aumenta ingresos y permite canje y seguimiento fácil
- [Envío y gestión de recibos en Goldie](https://support.heygoldie.com/es/articles/429765-envio-y-gestion-de-recibos-en-goldie.md): Aprende cómo enviar y gestionar recibos de pago en Goldie — automáticamente o de forma manual — para todo tipo de transacciones.
- [¿Envía Goldie una factura al cliente?](https://support.heygoldie.com/es/articles/332182-envia-goldie-una-factura-al-cliente.md): Envía facturas en Goldie con Stripe para pagos online y presenciales. No se admiten pagos en efectivo.
- [¿Cómo hago un pago dividido?](https://support.heygoldie.com/es/articles/739646-como-hago-un-pago-dividido.md): Aprende a cobrar una sola cita utilizando dos métodos de pago o tarjetas en un mismo proceso de pago con la opción de Pago dividido de Goldie.
- [¿Cómo hago un reembolso parcial de un pago?](https://support.heygoldie.com/es/articles/739647-como-hago-un-reembolso-parcial-de-un-pago.md): Aprende a reembolsar parte de una transacción — y a emitir más de un reembolso parcial — desde los detalles de la cita o desde el panel de Pagos en Goldie.
- [Tarifa de reserva](https://support.heygoldie.com/es/articles/627464-tarifa-de-reserva.md): Obtén más información sobre la tarifa de reserva que se aplica a las reservas online que cumplen los requisitos cuando la protección contra ausencias está activada, incluyendo las tarifas, las cond...
- [¿Puedo traspasar las tarifas de transacción a mis clientes?](https://support.heygoldie.com/es/articles/331152-puedo-traspasar-las-tarifas-de-transaccion-a-mis-clientes.md): Aprende cómo Goldie permite a usuarios en EE. UU., Reino Unido y Canadá elegir quién paga las tarifas de procesamiento de pagos.
- [¿Cómo compro un lector de tarjetas Goldie?](https://support.heygoldie.com/es/articles/332172-como-compro-un-lector-de-tarjetas-goldie.md): Compra el lector de tarjetas Goldie por $59,99. Envío rápido en EE.UU., UK y CA con pagos habilitados.
- [Cómo configurar el lector de tarjetas Goldie](https://support.heygoldie.com/es/articles/332165-como-configurar-el-lector-de-tarjetas-goldie.md): Acepta pagos con Goldie Card Reader. Configuración rápida.
- [Cómo configurar el terminal inteligente S700](https://support.heygoldie.com/es/articles/680022-como-configurar-el-terminal-inteligente-s700.md): Aprende cómo comprar, configurar y aceptar pagos con tarjeta usando el terminal inteligente Goldie S700, el lector Wi-Fi para EE. UU., Reino Unido, Canadá y Australia y cómo encontrar o regenerar t...
- [¿Cómo impugnar una devolución de cargo \(transacción disputada\)?](https://support.heygoldie.com/es/articles/332161-como-impugnar-una-devolucion-de-cargo-transaccion-disputada.md): Aprende a manejar los chargebacks en Goldie: tarifas de disputa, reembolsos y cómo impugnarlos.
- [Posibles disputas](https://support.heygoldie.com/es/articles/332162-posibles-disputas.md): Goldie te avisa de disputas potenciales. Actúa rápido para evitar tarifas y problemas con tu cuenta.
- [Mejores prácticas de disputa - Disputa de un depósito](https://support.heygoldie.com/es/articles/332163-mejores-practicas-de-disputa-disputa-de-un-deposito.md): Consejos para ganar disputas en depósitos no reembolsables: política clara, mensajes guardados, reprogramar.
- [Consejos para prevenir y ganar las disputas](https://support.heygoldie.com/es/articles/332186-consejos-para-prevenir-y-ganar-las-disputas.md): Minimiza disputas de pago con Goldie: términos claros, registros escritos, fotos, formularios y comunicación proactiva
- [¿Por qué se deshabilitó mi cuenta de pagos Goldie?](https://support.heygoldie.com/es/articles/608021-por-que-se-deshabilito-mi-cuenta-de-pagos-goldie.md): ¿Tu cuenta de pagos Goldie fue deshabilitada? Aquí te explicamos por qué ocurre, qué significa para tus fondos y qué puedes hacer a continuación.
- [Verificación de identidad de Stripe: qué esperar](https://support.heygoldie.com/es/articles/608022-verificacion-de-identidad-de-stripe-que-esperar.md): ¿Stripe te está pidiendo verificar tu identidad? Aquí están los documentos que necesitas y algunos consejos para que tu verificación sea aprobada.
- [Solución para errores de reembolso](https://support.heygoldie.com/es/articles/608015-solucion-para-errores-de-reembolso.md): ¿Recibes un error al intentar devolver dinero a un cliente? Aquí están las causas más comunes y cómo solucionarlas.
- [¿Por qué se rechazó el intento de pago de mi cliente? \(pago bloqueado\)](https://support.heygoldie.com/es/articles/332160-por-que-se-rechazo-el-intento-de-pago-de-mi-cliente-pago-bloqueado.md): Por qué Goldie/Stripe puede bloquear pagos y cómo los clientes pueden solucionar depósitos, propinas y pagos.
- [¿Por qué recibí un mensaje de error al cobrarle a mi cliente?](https://support.heygoldie.com/es/articles/331151-por-que-recibi-un-mensaje-de-error-al-cobrarle-a-mi-cliente.md): Aprende cómo Goldie protege los pagos, supervisa transacciones y soluciona problemas al cobrar clientes de forma segura.
- [¿Por qué mi cuenta muestra un saldo negativo?](https://support.heygoldie.com/es/articles/332159-por-que-mi-cuenta-muestra-un-saldo-negativo.md): Aprende cómo los usuarios de Goldie en EE. UU., Reino Unido y Canadá pueden ver saldos, emitir reembolsos y gestionar saldos negativos.
- [¿Por qué no puedo ver los eventos de Google Calendar en la aplicación web?](https://support.heygoldie.com/es/articles/331145-por-que-no-puedo-ver-los-eventos-de-google-calendar-en-la-aplicacion-web.md): Sincroniza y visualiza eventos de Google o Apple Calendar en la app móvil de Goldie
- [Recepcionista de IA](https://support.heygoldie.com/es/articles/531281-recepcionista-de-ia.md): Descubre cómo funciona la recepcionista de IA en Goldie: cómo responde a los clientes, reserva citas, gestiona cambios de horario y cancelaciones, y qué puedes esperar según tu plan.
- [Cómo utiliza la recepcionista IA tus ajustes de reservas online](https://support.heygoldie.com/es/articles/806809-como-utiliza-la-recepcionista-ia-tus-ajustes-de-reservas-online.md): Descubre qué plazos de las reservas online sigue tu recepcionista IA, dónde puedes consultarlos y qué ocurre cuando un cliente solicita cambiar o cancelar una reserva demasiado tarde.

### Cambiar a Goldie

- [Importación de datos: qué esperar después de enviar tus archivos](https://support.heygoldie.com/es/articles/608019-importacion-de-datos-que-esperar-despues-de-enviar-tus-archivos.md): ¿Has enviado tus datos para importación? Aquí encontrarás la línea de tiempo, qué se importa, qué no, y qué revisar una vez que la importación esté completa.

### Cuenta de cliente

- [Como gestionar la Cuenta Cliente](https://support.heygoldie.com/es/articles/323671-como-gestionar-la-cuenta-cliente.md)
- [¿Cómo restablezco la contraseña de mi cuenta de cliente?](https://support.heygoldie.com/es/articles/323723-como-restablezco-la-contrasena-de-mi-cuenta-de-cliente.md)
- [Programa de Recompensas y Fidelidad](https://support.heygoldie.com/es/articles/573691-programa-de-recompensas-y-fidelidad.md): Para clientes que reservan con negocios impulsados por Goldie: sigue tu progreso, consulta tus recompensas y canjéalas automáticamente cuando reserves tu próxima cita.
- [¿Cómo puedo enviar una reseña?](https://support.heygoldie.com/es/articles/323724-como-puedo-enviar-una-resena.md)
- [¿Cómo canjear una tarjeta de regalo?](https://support.heygoldie.com/es/articles/457366-como-canjear-una-tarjeta-de-regalo.md): Compra, personaliza y canjea tarjetas de regalo Goldie fácilmente. Envíalas a tus amigos o úsala para hacer reservas. Maneja el saldo desde tu cuenta de cliente.