If your Pro Plus subscription ends and your account moves to Pro or Starter, you keep all appointments, including those your staff booked.
Your staff members' accounts are deactivated: they can't access your business account and no longer appear as staff.
Pro Plus ends when the Owner cancels it, or when a renewal payment fails and isn't successfully retried within 7 days.
To keep your payment details up to date, see How do I change my payment method?.
Note: Deactivated staff accounts stay in a “pending delete” status for 14 days. If you reactivate Pro Plus within that time, they're restored. After 14 days, they're permanently deleted.
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