Goldie’s Pro and Pro Plus plans make staying on top of client communication easy with automated appointment reminders. Messages are sent automatically, saving you time while keeping clients informed. In this guide, you’ll learn how reminders work, how to customize them, and how to stay organized, whether you send messages automatically or manually. Let’s get started.
1. How Do Messages Work on Pro and Pro Plus Plans?
Goldie’s Pro and Pro Plus plans offer fully automated messaging, allowing you to send appointment-related messages and reminders with ease.
Key Features:
Messages are sent from a generic phone number. A phone number will be assigned for your customer, and they will receive the messages from the same number.
Client replies are forwarded to the mobile number linked to your Goldie account. Be aware that client replies are also counted from your allocated quota, which resets monthly.
Each plan includes a monthly message allowance:
Pro Plan: 500 messages/month
Pro Plus Plan: 750 messages/month
You can choose to send messages manually from your own device if preferred
Note: If the customer unsubscribed by mistake or intentionally from receiving the automated reminders, they can subscribe again by sending a text to the same generic phone number using this keyword: UNSTOP
2. How to Customize Your Message Templates
When you create a Goldie account, you'll find four default message templates:
Instant Booking Notification (sending time: Instantly, right after the appointment is created)
Your appointment with [Business Name] on [Date] at [Start time] has been booked. To pay or reschedule, visit [Appointment link] or call [Phone Number].
Reminder (sending time: customize the timing before the appointment)
Your appointment with [Business Name] on [Date] at [Start time] has been booked. To pay or reschedule, visit [Appointment link] or call [Phone Number].
Follow-Up (sending time: set the message time after the appointment)
It was great seeing you yesterday. Thank you for choosing us! Sam/Sjb Hair
Rebooking Reminder
Hi [Client's first name], it's a good time to rebook. Please visit [Booking link] or call [Phone number]. See you soon! [Company name]
To customize the template:
Open the Goldie app and log in.
Go to Menu (☰) → Settings → Messages.
From the Edit message screen, you can update:
Sending Times: When the message is sent or when you’re reminded to send it (if manual).
Template: Customize the message content. Use Widgets to include client name, appointment time, appointment link, business name/phone number.
Date & Time Format: Choose how dates and times appear in messages.
Default Setting: Check the box to make this the default message for new appointments.
3. How to Add a Reminder Template to an Appointment
Open Goldie and tap an available time slot to create a new appointment.
*Note: If the default template is enabled, the reminder message will be automatically added to every new appointment.
Tap Add messages.
Select the message template you want to use.
Tap Save (top right corner).
4. How to Change the Date/Time Format & Language of Your Messages
Open Goldie.
Go to Menu (☰) → Settings → Messages.
Tap on a message template.
Tap Date & Time Format.
From here, you can adjust:
Date Format (e.g., DD/MM or MM/DD)
Time Format (12-hour or 24-hour)
Language of the message
*Note: If you change the language of the message, this will not automatically translate the entire message. Only the information added to the Date, Start Time, and End Time widgets will be translated.
5. How to Set Up the "Daily Reminder" (Manual Messaging Users Only)
The Daily Reminder helps users who send messages manually stay on track.
To enable it:
Go to Settings → App Notifications in the Goldie app.
Turn on the Daily Reminder.
Choose your preferred reminder time (default is 8:30 AM).
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