Each staff member has a Bookable by clients online setting that controls whether clients can book with them from your booking website. If you turn it off for everyone, clients can no longer book online, even while online booking itself is still on. Goldie now warns you before this happens and tells your clients clearly that online booking isn't available.
To learn how to change this setting for a staff member, see How do I set up my staff members to be bookable online?
The Warning in the App
When you turn off Bookable by clients online for the last person who is still available for online booking, Goldie asks you to confirm before saving the change. The message depends on whether you work alone or with a team.
To find this setting in Goldie, go to Menu (☰) → Staff → select the staff member → Edit.
If You Work Alone
You'll see a dialog titled Turn off online booking? It explains that clients won't be able to book with you online, that your booking page will show online booking isn't available, and that appointments already on your calendar aren't affected.
If You Have a Pro Plus plan
You'll see a dialog titled Turn off online booking for everyone? It names the staff member who is the last person available for online booking, and explains that turning this off means clients can't book online and your booking page will show that online booking isn't available. Appointments already booked aren't affected.
Confirm or Cancel
Tap Confirm to keep the setting off. Clients will no longer be able to book online until at least one staff member is bookable again.
Tap Cancel to close the dialog. The setting switches back on, and nothing changes for your clients.
What Clients See on Your Booking Website
If online booking is on but no staff member is bookable online, your booking website lets clients know instead of showing a button that doesn't work.
The Book now button stays active. When a client taps it, they see a message titled Online booking isn't available right now, explaining that the business isn't accepting online bookings at the moment and asking them to get in touch directly. The client can tap See contact details to view your contact information.
In the Services area of your booking website, clients see the same message: "This business isn't accepting online bookings at the moment. Get in touch directly to book your appointment."
Turning Online Booking Back On
To let clients book online again, turn Bookable by clients online back on for at least one staff member. Your booking website returns to normal once someone is bookable.
If you want to stop all online bookings on purpose, you can also use the main online booking switch instead. To do this in Goldie, go to Menu (☰) → Settings → Online Booking. Learn more in How do I activate online booking?
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