How do I reset the password for my client account?

If you're a customer using the Goldie platform, resetting your password is straightforward and can be done in two ways depending on whether you are logged into your account or not. Here’s how:

1. If You Are Logged In

From your computer or your mobile device, open the webrowser and access the Goldie Client account. Go to My Account and Click on Reset Password. You will be required to enter your new password twice. Lastly, click Save to update your password.

2. If You Forgot Your Password and Cannot Access Your Account

1. Go directly to this link: Reset Password.
2. Enter the email address associated with your account.
3. You will receive an email with a password reset link.
4. Open your email app, find the email, and click on the Reset Password button.
5. Follow the instructions to create a new password.

Once you complete these steps, you’ll be able to log in with your new password.

Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.