You can cancel your Goldie subscription on the platform you used to buy it.
How to Cancel
iOS: go to Settings → [Your Name] → Subscriptions → Goldie → Cancel Subscription. Apple instructions.
Android: open Google Play, go to Menu → Subscriptions, select Goldie, and tap Cancel subscription. Google instructions.
Goldie Web App: sign in, click your name (Account & Settings) → Account → Billing.
Uninstalling Goldie or deleting your account doesn't cancel your subscription. You'll keep being charged until you cancel it using the steps above.
Can't Find Your Subscription?
If Goldie doesn't appear in your App Store or Google Play subscriptions, it was most likely bought somewhere else:
On the Web App: sign in to the Goldie Web App and check the Billing page.
With a different Apple ID or Google account: check any other account you use, including one on an old phone.
On a different platform: for example, you subscribed on Android and later moved to an iPhone. Android subscriptions stay in Google Play, even on a new phone.
Still can't find it? Reach out to us from the email address on your Goldie account, and we'll help you find where you purchased it.
Changing Plans Instead of Canceling
To move between Pro and Pro Plus, or between monthly and annual billing, you don't need to cancel first if you stay on the same platform. Just choose the new plan.
Switching to a different platform? Cancel on the original platform first; otherwise, you could be charged twice. Goldie will also show an Active subscription detected message if you try to buy on a second platform.
To pay with a specific card, see How do I change my payment method?.
What Happens After You Cancel
You keep your paid features until the end of the period you've already paid for. After that, your account moves to Starter and your appointments and clients stay in Goldie.
Still can't find what you're looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we're always here to help.