Buy Now, Pay Later: A New Way to Pay with Goldie

Goldie now offers a Buy Now, Pay Later (BNPL) option, allowing your clients to pay in installments while you get paid upfront. This feature is available in select countries only.

1. Who Can Use BNPL?

Currently, BNPL is available for Goldie users in:

• United States

• Canada

• United Kingdom

• Australia

This feature is not enabled by default. If you are eligible, our support team can manually enable it for you. Once activated, you can toggle BNPL on or off in your Payments settings.

2. How BNPL WorksOnce enabled, BNPL appears as a payment method at checkout. Here’s how it works:

1. Your client selects Buy Now, Pay Later during online checkout (not available for in-person payments).

2. They choose a BNPL provider (e.g., Klarna or Afterpay) and get approved.

3. The provider pays you the full amount (after fee) immediately, while the client repays in installments.

3. Fees & Payments

In the US - BNPL providers charge a 6% + $0.30 transaction fee per payment. For example:

• On a $100 transaction, you receive $93.70 after fees.

• This amount is deposited into your Goldie Payments account as usual.

Other Countries:
    Canada: 6% + .40 CAD

    United Kingdom: 5% + 35p

    Australia: 5.5% + .55 AUD

4. How to Enable BNPL in Your Goldie Account

1. Contact Support: If you are eligible, our team will enable BNPL for your account.

2. Go to Payments Settings: Once available, navigate to Payments > Buy Now, Pay Later.

3. Turn it On: Toggle the switch to enable BNPL for your clients.

5. Refunds & Disputes

Refund Policy

• BNPL transactions can be refunded within 60 days from the transaction date.

• The refund includes the full transaction amount and transfer fees.

• Refunds are processed from your balance, similar to standard refunds.

Dispute Handling

• If a client disputes a BNPL transaction, the BNPL provider manages the process.

• If a chargeback occurs, it follows standard Stripe dispute resolution policies.

6. Important Notes

• Booking Date Restriction: BNPL is only available for bookings within 30 days of payment to avoid refund complications.

• Non-Card Payment Method: BNPL is processed separately from traditional card payments.

• Availability: This feature is only visible if enabled by Goldie Support.

• Pass-On Fee: Unlike with payments, there is no way to fully pass on the cost of BNPL to the cardholder. If you currently charge a processing fee to offset the payment fees, this will offset some, but not all of the BNPL fee. Your client will pay the same amount in total regardless of the payment method they choose.

FAQs:

• How does Buy now, pay later work?
  • When you enable BNPL, clients can choose it as a payment option for online transactions (not for in-person payments!). They select a BNPL provider at checkout, get approved, and pay in installments, while the provider instantly transfers the full amount to your Goldie Payments account.
• Are there any extra fees?
  • Yes. BNPL service providers charge a transaction fee. For more details, click the link below.
• Can I refund a payment processed through a ‘Buy now, pay later’ provider?
  • Yes, you can refund a payment processed through a BNPL provider, but you’ll also have to cover the fees charged when the BNPL transfers the full amount to your account.
• What happens if the client doesn’t pay their BNPL installments?
  • If a client misses BNPL payments, the provider handles collections. Your business is unaffected, as you receive full payment upfront.
• How are disputes handled for BNPL transfers?
  • Disputes are treated just the same as any other payment method.

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