Goldie

Scale up your business and earn more money

Payments

Set up Stripe in Goldie to accept client payments, deposits, and tips securely through your subscription plan

How do I set up Payments?

Set flexible deposit policies in Goldie to secure bookings, reduce no-shows, and protect your time.

How do I set a deposit policy/requirement?

Easily enable or disable Goldie Payments anytime to control deposits and manage client payments.

How do I turn off payment processing?

Collect deposits, balances, and tips with Goldie easily via payment links, card, cash, or terminal.

How do I take payments from a client?

Easily issue refunds in Goldie for deposits or payments via card or cash, with clear steps and processing timelines.

How do I refund a payment to my client?

Update your bank account in Goldie Payments to keep payouts safe and accurate.

How do I change the bank account?

Control tipping in Goldie. Enable or disable customer tips when they pay for appointments with simple settings adjustments.

How can I enable/disable tipping?

Starter plan users can enable Payments in Goldie - Different fees apply

Can I activate payments on the free plan?

Goldie Payments available in 40+ countries. Accept deposits and payments with ease.

What countries are Goldie payments available in?

Protect your time with Goldie: collect deposits, capture cards, and reduce revenue loss from no-shows or late cancellations.

No-Show Protection & Checkout Improvements

Manage appointment approvals in Goldie: hold deposits until acceptance, ensuring secure booking for your business.

How does Goldie process payments for declined or not yet accepted appointments?

Manage Goldie Pro Plus payments: only account owners can set up processing, while staff/admin can collect payments and tips.

Can my staff members access the Payment feature?

Collect payments securely in Goldie via Stripe. Connect your account and track transactions directly within the app

Can I use other payment platforms other than Stripe?

Setup Goldie Payments

Learn how to use Goldie Instant Payouts to access your funds within minutes. Covers eligibility, fees, limits, and step-by-step instructions.

Instant Payouts: Get Your Money in Minutes

Learn when your Goldie earnings are available for payout, daily schedules, instant payouts, and international payout info.

How long does it take for Goldie to pay out my funds?

See which US banks support Goldie Instant Payouts. Add a debit card if your bank isn’t listed—95% are supported.

US Banks Supporting Instant Payouts

Goldie transfers your earnings to your bank. Learn about daily payouts, instant transfers, and processing times for the US, UK, and Canada.

How do I transfer (payout) funds from Stripe to my bank account?

Learn how to connect your bank to Goldie, receive payouts, and troubleshoot transfer issues for fast access to your funds.

Why can’t I transfer funds to my bank account?

Learn how to view your payout breakdown, troubleshoot missing payouts, change your payout schedule, and understand instant payout fees.

Understanding Your Payouts: Breakdown, Schedule, and Troubleshooting

Payouts

Accept contactless payments with Tap to Pay on iOS & Android. Fast, secure, and easy with Goldie + Stripe.

How to take payments with your device (tap-to-pay)

Discover why card readers offer more power, versatility, and security than tap-to-pay for your business

The Power of Card Readers compared to Tap-to-Pay

Securely save customer cards for deposits & balances. Charge with ease using Goldie’s Card on File feature

Available Payment method: Card on File (Feature Overview)

Accept multiple payment types in Goldie: credit/debit cards, Apple Pay, Google Pay, and cash—easy and secure for your clients.

What payment methods can I accept from my clients?

Charge your customers with your preffered payment method

Payment Methods

Track and manage business expenses with Goldie Pro Plus. Categorize costs, upload receipts, and analyze profitability easily

Keep track of your expenses - Full Control on Your Business

Enable the Buy Now, Pay Later feature in your Goldie App and allow your clients to pay in installments.

Buy Now, Pay Later

Set up and sell Goldie gift cards for Pro and Pro Plus users. Boost revenue, delight clients, and offer online or in-person gift cards.

Gift Cards: Overview and Setup

Discover how Goldie and Stripe offer fast, flexible business financing through the Goldie Financing program.

Goldie Financing FAQs

Learn how to send or manage payment receipts in Goldie — automatically or manually — for all transaction types.

Sending and Managing Receipts in Goldie

Send invoices in Goldie via Stripe for online and in-person payments. Cash payments are not supported.

Does Goldie send an invoice to the customer?

Guides on how to use the Goldie Payment Features

Payment Features

Goldie uses Stripe to process payments securely. Learn rates, fees, and dispute policies for Pro, Pro Plus, and Starter users worldwide.

Goldie Transaction Fees

Learn how Goldie lets U.S., U.K., Canada, and Australia users have different options when it comes to fees.

Can I pass transaction fees onto my clients?

Quick guides to help you understand payment fees.

Payment Fees

Accept card payments with the Goldie Card Reader. Easy setup, fast checkout.

How to set up the Goldie Card Reader

Buy a Goldie Card Reader. Available in the US, UK, and CA for accounts with payments enabled.

How Do I Purchase A Goldie Card Reader?

Card Reader

Learn how Goldie and Stripe Express handle 1099 tax forms, updates, and secure e-delivery for US users.

Goldie 1099-K 2025 - Everything You Need To Know

Guide to help you track your payment reports.

Stripe Reporting

Learn how to handle chargebacks in Goldie: dispute fees, client refunds, and contesting transactions.

How do I contest a chargeback (disputed transaction)?

Goldie alerts you to potential disputes. Act fast to avoid fees, refunds, and account issues.

Potential Disputes

Tips to win disputes on non-refundable deposits: clear policy, saved chats, reschedule offers.

Dispute Best Practices - Disputing a deposit

Minimize payment disputes with Goldie: clear terms, written records, photos, intake forms, and proactive customer communication

Tips For Preventing and Winning Credit Card Disputes

This is a collection of guide on how to handle chargebacks

Chargebacks

Your Goldie Payments account was disabled? Here's why it happens, what it means for your funds, and what you can do next.

Why Was My Goldie Payments Account Disabled?

Stripe requesting identity verification? Here are the documents you need and tips for getting approved.

Stripe Identity Verification: What to Expect

Getting a refund error when trying to return money to a client? Here are the common causes and how to fix them.

Troubleshooting Refund Errors

Learn why Goldie and Stripe may block client payments and how to troubleshoot issues with deposits, payments, or tips securely.

Why was my customer’s payment attempt rejected? (payment blocked)

Learn how Goldie protects payments, monitors transactions, and resolves issues with charging clients safely.

Why did I receive an error message when charging my customer?

Learn how Goldie U.S., U.K., and Canada users can view balances, issue refunds, and manage negative account balances with Payments enabled.

Why does my account show a negative balance?

Payment Troubleshooting

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Find answers and get help from Intercom Support and Community Experts

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