Goldie makes it easy to offer customers refunds for payments they made. You can do so by taking the following steps:
From the calendar view, tap on the appointment for which you’d like to make a refund.
Tap the “Refund” button next to whichever payment(s) you’ve received that you’d like to refund (a deposit, total amount, etc.).
On the “Appointment details” page, all payments taken from the customer will be listed under the Service Total.
Because refunds cannot be undone or canceled once requested, you’ll be prompted to confirm the refund issuance. Tap “Continue” to confirm.
Finally, select the refund method you’d like to use: Card or Cash. To issue a refund to the client’s card, you must have already taken a card payment from the client using Goldie.
WARNING: One common action taken by fraudulent actors is to ask you to refund a card payment via cash, Zelle, Venmo, etc. You should always refund card payments through the app, or you could be at risk for a credit card chargeback. If you run into issues processing a refund, please email us at [email protected] prior to refunding in cash.
Note: Refunds to cards typically take 5-10 business days to process, so it can be helpful to communicate that timeline to your clients.
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