Payment Troubleshooting
Guides on how to troubleshoot Stripe
8 articles
- Why Was My Goldie Payments Account Disabled?Your Goldie Payments account was disabled? Here's why it happens, what it means for your funds, and what you can do next.
- Payments Account Warnings: Restricted Soon and On HoldLearn what the new warnings about your Goldie Payments account mean, when they are sent, and how to add the missing details before payments are paused.
- Stripe Identity Verification: What to ExpectStripe requesting identity verification? Here are the documents you need and tips for getting approved.
- Troubleshooting Refund ErrorsGetting a refund error when trying to return money to a client? Here are the common causes and how to fix them.
- Why was my customer’s payment attempt rejected? (payment blocked)Learn why Goldie and Stripe may block client payments and how to troubleshoot issues with deposits, payments, or tips securely.
- Why did I receive an error message when charging my customer?Learn how Goldie protects payments, monitors transactions, and resolves issues with charging clients safely.
- Why does my account show a negative balance?Learn how Goldie U.S., U.K., and Canada users can view balances, issue refunds, and manage negative account balances with Payments enabled.
- Appointment request reminders and card on file charge limitsLearn about the new reminder for unanswered appointment requests, what happens when a request expires, and the updated daily limit and decline handling for cards on file.