Goldie has introduced powerful new no-show protection features and checkout improvements to help you protect your time, reduce revenue loss from missed appointments, and provide a smoother booking experience for your clients.
You now have two ways to protect against no-shows and last-minute cancellations:
Collect deposits (recommended) - Require clients to pay a deposit when booking
Capture card details - Require a card on file and charge a cancellation fee for no-shows
Setting Up No-Show Protection:
Go to Menu > Settings > Payments
Select No-show protection (first option on the screen)
Choose your preferred protection method
Option 1: Collect Deposits (Recommended)
Clients pay a deposit at the time of booking
Note: The default setting is 50% of the total service price; however, you can set either a Percentage of the total service price (default: 50%) or a Fixed amount (default: $50 USD or equivalent in your currency).
Option 2: Capture Card Details
Requires a card on file at booking time
Charge a cancellation fee for no-shows or late cancellations
Default setting: 50% of the total service price or $50 USD fixed amount
Option 3: No Protection
Select "I don't need no-show protection" if you prefer not to use this feature. If this option is enabled, your customer will be able to book an appointment online without paying a deposit or saving the card on file.
Cancellation Timeframe Settings:
You can now set the time frame for when clients can cancel or reschedule their appointments. This option has been moved from the online booking screen. The default option is set to Up to 24 hours before start time. Be aware that this setting applies to both online booking and in-app management.
Deposit Refunding Options
Choose your refund policy for deposits:
Refundable within the cancellation timeframe (default for new users)
Non-refundable regardless of when cancellation occurs
Note: For existing users with payments already activated, deposits will be set to non-refundable to maintain your current setup.
How Clients Experience the New Checkout
Cancellation Policy Display
Clients will see a clear cancellation policy based on your settings:
For Deposits (Refundable):
"You can cancel or reschedule before [DATE/TIME]. After that, deposits are non-refundable in case of cancellation or no-show. However, if you reschedule within the above timeframe using the link provided, your deposit will be automatically transferred to your future appointment."
For Deposits (Non-refundable):
"You can cancel or reschedule before [DATE/TIME]. Deposits are non-refundable in case of cancellation or no-show. If you reschedule within the above timeframe using the link provided, your deposit will be automatically transferred to your future appointment."
For Card on File/Cancellation Fee:
"You can cancel or reschedule before [DATE/TIME]. After that, you may be charged a cancellation fee of $[AMOUNT]."
Managing Appointments with No-Show Protection
Charging Cancellation Fees
When you mark an appointment as "No-show" or "Canceled" after the cancellation timeframe:
You'll see a popup asking: "Mark as [No-Show/Canceled] and charge fee?"
Choose from:
Just mark No-show/Canceled - Changes status only
Mark & Charge fee - Changes status and charges the agreed cancellation fee
Cancel - No changes made
Manual Cancellation Fee Charging
After marking an appointment as canceled or a no-show, you can still charge the cancellation fee later:
Look for the "Charge cancellation fee" button in the appointment details
The fee amount is pre-filled based on what the client agreed to during booking
Note: All cancellation fee charges appear in Appointment details under Transactions or in the Your Payments dashboard with the "Cancellation fee" label
Other Updates:
Automated Email Receipts
Clients receive automatic email notifications for every card-on-file charge with:
Charge amount and details
Links to manage their saved cards
Option to create/access their client account
If you need assistance with setup or have questions about payment processing, contact our support team at [email protected].