For users in the U.S., U.K., and Canada
In order for funds to be paid out, they must first be confirmed as available in your Goldie account. It typically takes the following amounts of time for funds to become available for payout:
For most accounts, payments received before 5:00 PM EST will be paid out daily at prior to a business day (Mon-Fri). See the figure below:
Using this figure, it is helpful to consider two examples:
1. A payment received at 12:00 Eastern on a Thursday will be received on Friday
2. A payment received at 9:00 PM Eastern on a Thursday will be received on Monday
If your account has access to instant payouts for a small fee, you can initiate a payout immediately on any day of the week.
Payouts to your bank account are initiated every business day (weekdays, excluding bank holidays) for which you have met the thresholds. The payout amount will be equal to your available balance at the time they are initiated. Because the payout schedule is automated, it is not possible to cancel or delay a payout. For brand-new or seldom-used accounts, there is a mandatory 7-day waiting period before the initial payout, after which subsequent payouts follow the normal end-of-business-day schedule. We appreciate your patience as we review the activity associated with this account.
Note: Payout speed may be slowed down based on account activity or pending documentation.
If the account balance becomes negative due to refunds or other deductions, payout speed may be further affected until the balance is restored.
For users in other countries:
Stripe manages your payout process directly, so please log in to your Stripe account to confirm your payout settings (including processing times before funds are available).
Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.