The Goldie Waitlist feature is a scheduling solution designed to help you maximize your appointment availability and reduce lost revenue from empty time slots. The new feature is available only on the Pro Plus subscription, and this guide will walk you through the feature's functionality, benefits and how to implement it effectively in your business.
With the Goldie Waitlist, you can turn those unavailable time slots into opportunities for both your business and your customers. When a customer attempts to book an appointment on a day with no available slots, they can join a waiting list. This process allows them to express interest in a specific date, time range, and set of services, giving your business a chance to accommodate their needs even when your initial schedule appears full.
How the Waitlist Works
From the customer's perspective, the waitlist process is straightforward and user-friendly. When they navigate to your online booking page and find no available slots, they'll see a "Join Waitlist" option. By selecting this, customers can:
Choose their preferred date
Select a time preference (Anytime, Morning, or Afternoon)
Provide their contact information
Select desired services and products
This simple process gives customers hope of securing an appointment and provides your business with valuable insights into demand during typically fully booked periods.
Business Owner Management
Key Configuration Options, located in your Goldie account settings, the Waitlist configuration panel allows you to:
Enable or disable online waitlist functionality
Switch between automatic and manual modes
Control how and when customers can join the waitlist
As a business owner, you have two primary modes of managing waitlist entries: Automatic Mode (Default Setting) and Manual.
In automatic mode, the system takes a proactive approach to filling open slots. When a cancellation occurs or a new availability opens up, the system automatically:
Identifies matching waitlist entries
Sends direct notifications to customers
Allows customers to book the newly available slot
This mode is ideal for businesses looking to minimize manual intervention and maximize efficiency.
Manual mode offers a hands-on approach for those who prefer more direct control. When a slot becomes available, you'll receive a notification with details about potential waitlist matches. You can then:
Review waiting customers
Decide which client to book
Manually assign the newly available time slot
This mode provides greater flexibility and allows for more personalized scheduling decisions.
Notification Preferences
You can customize how you receive waitlist-related information:
Push notifications to your mobile device
In-app notifications
Email alerts about waitlist entries and available slots
To use the Waitlist feature, please follow the steps below:
Verify your Pro Plus plan status
Navigate to Settings > Waitlist
Configure your preferred mode and settings
Enable online waitlist functionality
Begin capturing potential bookings during fully booked periods
Best Practices
To maximize the potential of the Waitlist feature:
Regularly review and manage waitlist entries
Ensure your availability is accurately reflected in the system
Communicate clearly with customers about waitlist expectations
Use the feature as a tool to understand peak demand periods
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