The Goldie Waitlist feature is a scheduling solution designed to help you maximize your appointment availability and reduce lost revenue from empty time slots. The new feature is available only on the Pro Plus subscription, and this guide will walk you through the feature's functionality, benefits, and how to implement it effectively in your business.

To use the Waitlist feature, please follow the steps below:

From the customer's perspective, the waitlist process is straightforward and user-friendly. When they navigate to your online booking page and find no available slots, they'll see a "Join Waitlist" option. By selecting this, customers can:

To update the settings, go to Menu → Waitlist → Tap on the gear icon, or tap here.

As a business owner, you have two primary modes of managing waitlist entries: Automatic Mode (Default Setting) and Manual.

In automatic mode, the system takes a proactive approach to filling open slots. When a cancellation occurs or a new availability opens up, the system automatically:

This mode is ideal for businesses looking to minimize manual intervention and maximize efficiency.
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Manual mode offers a hands-on approach for those who prefer more direct control. When a slot becomes available, you'll receive a notification with details about potential waitlist matches. You can then:

This mode provides greater flexibility and allows for more personalized scheduling decisions.

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