1. Customer's Experience | For Gift Card Buyers
When you buy a gift card, an email confirmation with the gift card value, a unique code, and the steps to follow will be sent. The email includes a link to customize the gift card, allowing you to choose a design, add a personal message, and enter the recipient's details. If you bought the card for yourself, you can redeem it directly to your account.
To improve delivery success, always use a reputable and reliable email domain, such as those from widely used providers like Gmail.
Gift card recipients also get a well-designed email with the gift card details, the sender's message, and a "Redeem Now" button. Clicking the button guides you through adding the gift card to your account, making it ready for use when booking services.
It is recommended to use the recipient's personal email address during gift card purchase to ensure seamless delivery and direct linking to their Client Account.
2. Redeeming Gift Cards
The gift card redemption process starts when recipients click the "Redeem Now" link in their email. If redeeming through email, they should:
Goldie sends the gift card directly to the email address specified upon purchase, ensuring that recipients have straightforward instructions and access to their card.
Locate the email sent to the gift card recipient.
Click the "Redeem Gift Card" link provided.
After you click on the "Redeem now" button, a link will open to activate the gift card in your client account. If you don't have a client account created, a similar page as the picture below will open to create your Goldie Client Account
Once your account is created, you will be prompted to add your Gift Card.
Once the card is added (redeemed), you will be able to see it in your account and use it for your new appointments or for paying for existing bookings.
Log in to your Goldie Client account using the associated email.
Navigate to Menu -> Gift Cards on the dashboard.
View your balance and manage the gift card for payments during booking or checkout.
Note: If the gift card doesn’t cover the full cost, you can pay the rest using another payment method. The system updates the gift card balance in real time, providing accurate, up-to-date information.
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