Requirements:
Minimum Goldie App version:
Plan: Pro and Pro Plus
Countries in which two-way-texting is available
This feature is currently in testing. Behavior, accuracy, and interface elements may change as improvements are made. We recommend reviewing all AI-suggested actions before confirming them.
The AI Assistant Receptionist (BETA) is designed to assist Goldie users in handling incoming client text messages more efficiently. It analyzes client replies, identifies intent, and suggests appropriate responses or actions related to appointments.
The AI Assistant does not act independently. All suggested actions and replies must be reviewed and approved by the user before being applied or sent to the client.
How to enable AI receptionist
The AI Assistant Receptionist can be enabled and configured from within the Goldie app:
Open Menu (☰)
Navigate to Settings
Select AI Receptionist
Tap on the enable toggle
Where to Access the AI Assistant Receptionist
The chat section has been moved on top of the calendar, and the AI Receptionist will act as your assistant directly in the chat
From your calendar, tap on the Chat icon between notifications and calendar options
Tap the conversation, then tap "Let Goldie AI reply."
How Message Processing Works
When a client sends or replies to a text message, the AI Assistant evaluates the content to determine the client’s intent. This typically occurs in response to appointment reminders or follow-up messages.
The AI processes the message and generates one of the following outcomes:
A suggested booking action
A suggested reply
No suggestion, if intent cannot be confidently determined
No automatic changes are made without user approval.
Supported Message Intents
The AI Assistant Receptionist can recognize common client intents, including:
Appointment confirmation
Example: “Yes, I’ll be there”
Appointment cancellation
Example: “I need to cancel”
Rescheduling requests
Example: “Can we move this to tomorrow?”
General questions
Example: “Do you have availability this week?”
Messages that are unclear or contain multiple requests may require manual handling.
Suggested Actions and Responses
For messages with a recognized intent, the AI Assistant provides a suggested next step. These suggestions appear as recommendations and require manual confirmation.
Suggestions may include:
Marking an appointment as confirmed
Canceling an appointment
Proposing a new time
Sending a pre-written response for review
You can:
Accept the suggestion
Edit the suggested response
Ignore the suggestion and respond manually
Notifications and Review Workflow
All AI-interpreted messages appear in the Notifications section of the Goldie app. Each notification includes:
The original client message
The detected intent
The suggested action or response
From the notification, you can take immediate action or open the conversation for manual handling.
Beta Limitations and Important Notes
During the BETA phase, you should be aware of the following limitations:
The AI does not send messages automatically
Suggestions may not always reflect the client's intent accurately
Complex or informal language may reduce interpretation accuracy
Manual review is required for all suggested actions
Users are encouraged to verify all AI recommendations before confirming.
Feedback and Improvements
Feedback collected during the BETA phase is used to improve accuracy, usability, and overall reliability. Users may be prompted to provide feedback directly in the app after interacting with AI-generated suggestions.
Reporting incorrect interpretations or missing intents helps refine future versions of the AI Assistant Receptionist.
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