If you received an email saying your Goldie account will be closed, it can be confusing — especially if you're actively using the app. Here's what these emails mean and what you can do.
Why Did I Receive This Email?
Goldie sends automated account-closure notices to accounts that appear inactive. An account may be flagged as inactive if you haven't logged in for an extended period.
These emails are sent as a courtesy to give you time to take action before the account is closed. You'll typically receive notices 30 days before the scheduled closure.
Important: If you are actively using your Goldie account and received this email, you may have created two Goldie accounts, one that you actively using, and the one that was inactive and marked for deletion.
How to Prevent Your Account from Being Closed
To keep your account active: Log in to the Goldie app regularly — even if you're between busy seasons, a login confirms your account is in use
What Happens If My Account Is Closed?
If your account is closed due to inactivity:
• Your booking page will be deactivated
• Your data (clients, appointments, services) will be scheduled for deletion
• You can reach out to support before the closure date to reactivate your account
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