Your account security is a top priority for us. This article explains how to recognize phishing scams and what to do if you receive a suspicious message claiming to be from Goldie.
What Is Phishing?
Phishing is when a third party impersonates a trusted brand, like Goldie. These messages may appear as emails, text messages, or pop-ups that appear to come from Goldie.
How to Recognize a Phishing Attempt
Legitimate messages from Goldie will always come from an @heygoldie.com email address. If you receive a message from a different domain claiming to be from Goldie, treat it as suspicious.
Suspicious Sender Address
Always check the full email domain before clicking any link or responding. Any legitimate communication from Goldie will come from @heygoldie.com. If the sender address doesn't match, do not engage with the message.
Requests for Sensitive Information
Goldie will never ask you to provide your credit card number, bank account details, password, or any other sensitive financial information via email or message. If a message asks for this, it is not from us.
Unexpected or Urgent Requests
Be cautious of messages that pressure you to act quickly, update payment details, or confirm account information without a clear reason.
Unfamiliar or Suspicious Links
Before clicking any link, verify that the URL leads to a heygoldie.com domain. Fraudulent links often closely resemble the real address with subtle misspellings or added characters. When in doubt, go directly to the website by typing the address in your browser.
What Goldie Will Never Ask For
Goldie will never contact you asking for your credit card information, your bank account number or routing details, your password or login credentials, or any other sensitive personal or financial data via email or text message.
If you receive a message requesting any of the above, do not respond. Please contact our support team immediately so we can investigate.
Report Suspicious Messages
If you believe you've received an unauthorized message or your account has been compromised, reach out to our support team at [email protected] right away.
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