When you contact Goldie support, a ticket is automatically created for your request. The Tickets Portal lets you track the status of your open and resolved tickets, view replies from our team, and follow up — all in one place.
How to Access the Tickets Portal
The Tickets Portal is available through the Goldie Help Center. You can access it directly at support.heygoldie.com.
To view your tickets, you'll need to log in with the email address on the Goldie Web platform. If you contacted us through the app, this is the email associated with your Goldie account.
What You Can See in the Portal
Once logged in, you'll see a list of all your support tickets. Each ticket shows:
Subject — a short description of your original request.
Status — whether the ticket is open, waiting for your reply, or resolved.
Last updated — the date of the most recent activity on the ticket.
You can tap any ticket to open the full conversation thread and read all messages between you and the Goldie support team.
Ticket Statuses Explained
Open — your ticket is active. Our team has received your request and is working on it, or is waiting for more information from you.
Waiting for reply — our team has responded and your ticket is waiting for a reply from you. If you don't respond within the waiting period, the ticket may be automatically resolved.
Resolved — the ticket has been closed. If your issue wasn't fully resolved, you can reply to the ticket or submit a new request and we'll be happy to help.
How to Reply to a Ticket
If you need to add information to an open ticket or respond to a message from our team, open the ticket in the portal and type your reply in the message box at the bottom of the thread. Your reply will be sent directly to the support agent handling your case.
You can also reply directly from the email notification you received — your reply will be added to the same ticket thread automatically.
Can't Find Your Ticket?
If you don't see a ticket you're expecting, check that you're logged in with the correct email address. Tickets are linked to the email used when the original message was sent.
If you still can't find your ticket or need to submit a new request, you can reach us at [email protected].
Still can't find what you're looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we're always here to help.