Requirements
Plan: Pro Plus
The Email Is Already Registered in Goldie
Staff members must be invited with an email address that isn't already registered in Goldie. This is the most common reason an invite doesn't work, for example, when the person already has their own Goldie account or is linked to another business.
To fix it, add them with a different email address that isn't used in Goldie. See How do I add a staff member?.
Other Things to Check
The invite email: ask them to check their spam or promotions folder, and make sure you entered the email address correctly.
Your plan: staff can only access your account while you're on Pro Plus.
Login problems after joining: see Login and account access troubleshooting.
Still can't find what you're looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we're always here to help.