Gift card buyers can now choose when a gift card reaches the recipient, so it arrives on a birthday or holiday instead of the day it was bought.
Requirements:
Gift cards must be enabled for the business.
Schedule a Gift Card
Scheduling happens on the Customize gift card page. Buyers reach this page in two ways: when they buy a gift card from your Online booking page, or when they open the customize link they receive after buying a gift card from you in person.
Under the Personal message field, the page asks When should we send it? with two options: Send now and Send later. Send now is selected by default and works as it always has.
When the buyer selects Send later, a Delivery date and time field appears with a date picker and a time picker in one-hour steps. The picker starts on today's date, with the time rounded up to the next hour.
A gift card can be scheduled up to 12 months ahead.
Confirming the Schedule
Once a delivery date is picked, the button at the bottom of the page changes:
PAY AND SCHEDULE appears when the gift card hasn't been paid for yet, for example, when buying online.
SCHEDULE GIFT CARD appears when the gift card is already paid, for example, when it was bought from you in person.
A scheduled gift card can't be rescheduled, canceled, or switched back to Send now.
Emails and Delivery
Scheduling Confirmation
Right after the gift card is paid for or scheduled, the buyer receives a confirmation email from [email protected] with the subject Your gift card is scheduled. It shows the recipient's email, the delivery date, the gift card value, and the recipient's name.
On the Delivery Date
On the delivery date, at the scheduled time, Goldie sends the same emails that a Send now gift card triggers: the recipient gets their gift card email, and the buyer gets a "Your gift card has been sent" email with a shareable gift card link, in case the recipient's email lands in spam. From then on, the gift card works like any other sent gift card, with the same redeem link and redemption steps.
The delivery date and time always follow the business's timezone, not the buyer's device. If the payment goes through after the scheduled time has already passed, the gift card is sent right away.
When a Scheduled Gift Card Isn't Sent
Nothing is sent on the delivery date if, before then, the gift card was refunded or the buyer redeemed it for themselves using the link in their in-person purchase email.
Scheduled gift cards are still sent if the business moves to the Starter plan or turns gift cards off in the meantime.
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