Available Payment method: Card on File (Feature Overview)

What is the "Card on File" Feature?

The "Card on File" feature allows customers to securely save their card information during the first payment, typically a deposit. By choosing to save their card on file, customers give permission to charge the second payment directly from their bank account. This streamlined process not only saves time but also makes the subsequent payment smoother and hassle-free.

Saving Cards on File:

Customers can opt to save their cards during the payment process, specifically when finalizing a booking and making a deposit. At the last step of the payment process, a "Card on File" option appears under the policy and terms section. By checking the corresponding checkbox above the "Pay now and book" button, customers authorize the app to save their card details for future transactions. 

Additionally, customers can save their cards on file when receiving a Deposit Payment Link sent by the merchant through the Goldie app.

Checking for a Card on File:

To check if a card is on file, navigate to the appointment details in your Goldie calendar. If a card has been saved by the customer, a new entry labeled "Card on file available" will be visible. Tapping on "Take Payment" within the appointment details provides the option to utilize the card on file for the transaction. 

If the card on file was saved by the customer, when you tap on "Take Payment" from the Appointment details, you will be able to select "Card on file" and charge your customer.

What are the limitations?

It's important to note that the "Card on File" feature has certain limitations to ensure secure and responsible usage. The card on file is accessible to the merchant only 24 hours before and after the appointment's start time. Furthermore, it can only be used to charge customers for the remaining balance. Also the charge cannot exceed more than 25% of the remaining amount. These limitations are in place to safeguard both merchants and customers, ensuring a reliable and secure payment process.

We are excited about the possibilities this new feature brings to enhance your Goldie experience. As always, your feedback is valuable to us as we continue to refine and improve our services. Thank you for choosing Goldie for your booking and payment needs!