The Goldie Reviews feature allows you as a business owner to gather client reviews seamlessly, which can be showcased on the Goldie website. By integrating review collection and publication, you can enhance the online reputation and attract more potential clients through authentic testimonials.
1. Eligibility
Goldie Reviews is available to users on the Pro and Pro Plus plans. Also, Google Reviews is available to users only on the Pro Plus plan.
*Note: If your customer will share a 5-star review, Goldie will send a prompt to review you on your Google business profile.
*Note: Legacy Plans: Team+2, 3, 4, and Unlimited plans will also include all additional features of Pro Plus.
Non-eligible plans will not have access to Google reviews, and the Ratings & Reviews section won’t be visible on their website.
2. Activate the Review feature
To activate the Goldie Review option, open the Goldie app and go to Menu, Settings, Online Booking and enable the Goldie Reviews toggle.
*Note: Please make sure the online booking feature is enabled first; otherwise, you won't be able to access the review feature. Also, the review option does not work independently.
When you access the online booking settings, you will be able to enable the reviews from the toggle: On/Off.
Google Reviews: To activate the Google reviews, open the Goldie app and go to Menu, Settings, Online Booking, Google Reviews. After accessing the Google reviews screen, you will be required to search for your Google Business Name and follow the steps to enable the option.
*Note:To acctivate the Google review, please make sure you already have a Google Business Profile created and published on Google. If the Business Profile is not created, please follow the steps from this link to create one.
3. Leaving a Review
Clients will receive an email one hour after each completed appointment prompting them to leave a review. Reviews are limited to one per customer/business. 
4. Push Notifications
Account owners will receive a push notification when a new review is submitted. Tapping the notification will open the Client profile screen.
Notification Content:
- Client Name, star rating, and review content.
- Decline/Publish buttons.
5. Reviews on Goldie Website
On your Goldie online booking page, your customers will be able to find the Ratings&Reviews section. By clicking on "See all reviews" a list of all reviews will be displayed ordered by date.
6. Permissions
Only the Account owner can control the Settings related to this feature. Only the Account owner receives push notifications and sees notifications in the Inbox for client reviews.
Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.
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