Understanding the Goldie Waitlist Feature

The Goldie Waitlist feature is a scheduling solution designed to help you maximize your appointment availability and reduce lost revenue from empty time slots. The new feature is available only on the Pro Plus subscription, and this guide will walk you through the feature's functionality, benefits and how to implement it effectively in your business.

With the Goldie Waitlist, you can turn those unavailable time slots into opportunities for both your business and your customers. When a customer attempts to book an appointment on a day with no available slots, they can join a waiting list. This process allows them to express interest in a specific date, time range, and set of services, giving your business a chance to accommodate their needs even when your initial schedule appears full.

How the Waitlist Works

From the customer's perspective, the waitlist process is straightforward and user-friendly. When they navigate to your online booking page and find no available slots, they'll see a "Join Waitlist" option. By selecting this, customers can:

• Choose their preferred date
• Select a time preference (Anytime, Morning, or Afternoon)
• Provide their contact information
• Select desired services and products

This simple process gives customers hope of securing an appointment and provides your business with valuable insights into demand during typically fully booked periods.

Business Owner Management

Key Configuration Options, located in your Goldie account settings, the Waitlist configuration panel allows you to:

• Enable or disable online waitlist functionality
• Switch between automatic and manual modes
• Control how and when customers can join the waitlist

As a business owner, you have two primary modes of managing waitlist entries: Automatic Mode (Default Setting) and Manual.

In automatic mode, the system takes a proactive approach to filling open slots. When a cancellation occurs or a new availability opens up, the system automatically:

• Identifies matching waitlist entries
• Sends direct notifications to customers
• Allows customers to book the newly available slot

This mode is ideal for businesses looking to minimize manual intervention and maximize efficiency.

Manual mode offers a hands-on approach for those who prefer more direct control. When a slot becomes available, you'll receive a notification with details about potential waitlist matches. You can then:

• Review waiting customers
• Decide which client to book
• Manually assign the newly available time slot

This mode provides greater flexibility and allows for more personalized scheduling decisions.

Notification Preferences

You can customize how you receive waitlist-related information:

• Push notifications to your mobile device
• In-app notifications
• Email alerts about waitlist entries and available slots

To use the Waitlist feature, please follow the steps below:

1. Verify your Pro Plus plan status
2. Navigate to Settings > Waitlist
3. Configure your preferred mode and settings
4. Enable online waitlist functionality
5. Begin capturing potential bookings during fully booked periods
   
   

Best Practices

To maximize the potential of the Waitlist feature:

• Regularly review and manage waitlist entries
• Ensure your availability is accurately reflected in the system
• Communicate clearly with customers about waitlist expectations
• Use the feature as a tool to understand peak demand periods

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