Why was my customer’s payment attempt rejected? (payment blocked)

Goldie partners with Stripe to empower you to easily accept/process deposits, payments, and tips from your clients. However, clients may experience issues when attempting to make a payment for several reasons, such as:

  • They use a payment method that Goldie does not accept (for example, pre-paid cards)
  • Their card has expired
  • They are not connected to the internet (when trying to pay online)
  • The transaction is flagged as having high fraud risk
    • We work with Stripe to maintain the security of all transactions processed using Goldie. To protect you and your clients, Goldie and Stripe work together to monitor all transactions and flag any that are at risk of being fraudulent or insecure. If an attempted payment is identified as being high risk, it will be blocked. This security measure helps protect you and clients from unnecessary costs and fees related to fraud.

If a client’s payment attempts are unsuccessful, ask client try using a different payment method.

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