Once you’ve set up Payment processing, Goldie defaults to requiring a 25% deposit when your clients book their appointments.
You can easily modify the amount required as a deposit or change your policy not to require a deposit when booking by taking the following steps:
Open Goldie (and ensure you are logged into your account)
Go to Menu (☰) → Settings → Payments → No-show protections
Enable the first option, "Collect deposits."
Choose your desired deposit policy by selecting one of the following options:
Require clients to pay a [—%] deposit at the time of booking.
You will be able to select the percentage, ranging from 5% to 100% (in 5% increments)
Require clients to pay a $[XX] deposit at the time of booking
You’ll be able to select any amount from $1 to $450
Deposit policies will only be applied to future client appointments/bookings; existing appointments for which deposits were already made will not be affected.
Deposit Notifications
When creating a new appointment that requires a deposit, Goldie will remind you to request the deposit to help reduce no-shows. After you save the appointment, you’ll see a prompt to take the deposit directly in the app.
If instant messages are enabled on your account, the reminder appears shortly after you create the appointment to avoid overlapping notifications.
Depending on whether the app is active or in the background, this reminder may appear as an in-app pop-up or a push notification. From there, you can dismiss the reminder or proceed to the checkout screen to send a payment link and collect your client's deposit.
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