I’m using a tablet, and the messages are not getting sent

For users on Goldie's Starter plan, messages are sent via their phone number using the mobile plan provided by their carrier. 

Any tablet that doesn’t have a phone number that supports text/SMS messaging via a mobile carrier plan won’t be able to send messages to clients about their appointments.

To work around this, you can do one of the following:

  • Change your message settings so that another device on your Goldie account that has text/SMS capabilities sends the messages (Menu > Settings > Messages > Sending device)

  • Upgrade to a Goldie Pro or Team subscription, which uses Goldie's automated system to send messages. Learn more about Goldie Pro/Team plans here.

Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.

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