For Goldie's Starter plan users, messages are sent via their phone number using the mobile plan provided by their carrier.
Any tablet without a phone number that supports text/SMS messaging via a mobile carrier plan will not be able to send messages to clients about their appointments.
To work around this, you can do one of the following:
- Upgrade to a Goldie Pro or Pro Plus subscription, which uses Goldie's automated system to send messages. (Learn more about Goldie Pro/Pro Plus plans here)
- Change your message settings so that another device on your Goldie account that has text/SMS capabilities sends the messages (Menu > Settings > Messages > Sending device)
Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.
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