Payment Troubleshooting
Guides on how to troubleshoot Stripe
6 articles
Why Was My Goldie Payments Account Disabled?Your Goldie Payments account was disabled? Here's why it happens, what it means for your funds, and what you can do next.
Stripe Identity Verification: What to ExpectStripe requesting identity verification? Here are the documents you need and tips for getting approved.
Troubleshooting Refund ErrorsGetting a refund error when trying to return money to a client? Here are the common causes and how to fix them.
Why was my customer’s payment attempt rejected? (payment blocked)Learn why Goldie and Stripe may block client payments and how to troubleshoot issues with deposits, payments, or tips securely.
Why did I receive an error message when charging my customer?Learn how Goldie protects payments, monitors transactions, and resolves issues with charging clients safely.
Why does my account show a negative balance?Learn how Goldie U.S., U.K., and Canada users can view balances, issue refunds, and manage negative account balances with Payments enabled.