Troubleshooting
Troubleshooting
5 articles
- Why does Goldie ask me to update the app?Learn what the "Quick update needed" message and the "App update is required!" banner mean in the Goldie mobile app, and how to update.
- Calendar sync troubleshooting: Why is my calendar not syncing?Fix the most common Goldie calendar sync problems: sync turning itself off, events missing on the web app, and differences between Google and Apple calendar syncing.
- How to Track Your Support Requests with the Tickets PortalLearn how to use the Goldie Tickets Portal to track your support requests, check ticket status, and reply to the support team.
- Login and account access troubleshootingWhat to do when you can't log in to Goldie: fixing login errors, missing verification emails, resetting your password, regaining access after changing phones, and recovering a hacked account.
- Canceling your subscription vs. deleting your account — what's the difference?Explains the difference between cancelling a subscription and deleting your Goldie account, how to do each, and what happens to your data and billing in both cases.