I’m using a tablet, and the messages are not getting sent

For Goldie's Starter plan users, messages are sent via their phone number using the mobile plan provided by their carrier. 

Any tablet without a phone number that supports text/SMS messaging via a mobile carrier plan will not be able to send messages to clients about their appointments.

To work around this, you can do one of the following:

  • Upgrade to a Goldie Pro or Pro Plus subscription, which uses Goldie's automated system to send messages. (Learn more about Goldie Pro/Pro Plus plans here)

  • Change your message settings so that another device on your Goldie account that has text/SMS capabilities sends the messages (Menu > Settings > Messages > Sending device)

Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.

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