Reminders/Messages
Customize your reminders
19 articles
- How do I customize my message template?Customize and automate messages in Goldie. Edit templates for reminders, follow-ups, rebooking, and more.
- How can I add a reminder template to an appointment?Send multiple messages with appointments in Goldie. Choose reminder templates and keep clients informed with ease.
- How to disable the default template?Disable auto-sending a message in Goldie by deactivating the default setting. Manage templates easily in your app settings.
- Can I change the date/time, language, and format of my messages?Easily change date, time, and language in Goldie message templates. Customize how info appears in client messages.
- Do I get charged extra for reminders?Goldie message limits by plan: Starter uses your phone; Pro/Pro Plus include 500–750 messages monthly via Goldie’s system.
- How do messages work on the Starter (free) plan?On the Starter plan, messages are sent from your phone via carrier. Tap to send pre-filled texts based on your templates.
- How do I change the sending device?Choose which device sends client messages in Goldie. Select from any device logged into your account.
- How do messages work on Goldie Pro and Pro Plus plans?Pro & Pro Plus plans use Goldie’s automated messaging. Send 500–750 monthly texts; replies go to your mobile number.
- Why did I run out of text/SMS messages on with my Goldie subscription?Goldie Pro includes 500 monthly messages. Track usage, avoid long templates, and buy extras if needed.
- I’m using a tablet, and the messages are not getting sentTablets can’t send messages on the Starter plan. Upgrade or switch to an SMS-capable device in your account settings.
- Why do you ask my clients for consent?Clients must reply “YES” to get your automated messages due to legal rules. They can reply “STOP” anytime to opt out.
- My client unsubscribed from the messages by mistake; how to resubscribe?Clients can re-subscribe to your automated messages anytime by replying “UNSTOP” to the number.
- How to set up the daily reminder option?Stay on top of client messages with Goldie's Daily Reminder and new message screen design for better organization.
- Rebooking Reminder GuideSend rebooking reminders only if clients have no upcoming appointments with Goldie’s new smart message option.
- How do I send a birthdate reminder?Never miss a birthday! Goldie reminds you to send client greetings at 9 AM on their special day.
- Two-Way-Texting overviewChat with clients in real-time in Goldie! All replies are saved in one place, with fewer messages used.
- Communicate with Clients via WhatsApp in GoldieMessage clients via WhatsApp straight from Goldie! Fast, easy, and works with mobile numbers in international format.
- Reminders Not Sending? Troubleshooting GuideClients not receiving reminders? Work through this troubleshooting checklist to find and fix the issue — from SMS credits to sending device to consent status.
- Understanding the Sending Method: Automatic vs Manual RemindersLearn the difference between Automatic and Manual sending methods in Goldie and how each one affects whether your clients receive appointment reminders.