Reminders/Messages
Customize your reminders
20 articles
- How do I customize my message template?Customize and automate messages in Goldie. Edit templates for reminders, follow-ups, rebooking, and more.
- How can I add a reminder template to an appointment?Send multiple messages with appointments in Goldie. Choose reminder templates and keep clients informed with ease.
- How to disable the default template?Disable auto-sending a message in Goldie by deactivating the default setting. Manage templates easily in your app settings.
- Can I change the date/time, language, and format of my messages?Easily change date, time, and language in Goldie message templates. Customize how info appears in client messages.
- Do I get charged extra for reminders?Goldie message limits by plan: Starter uses your phone; Pro/Pro Plus include 500–750 messages monthly via Goldie’s system.
- How do messages work on the Starter (free) plan?On the Starter plan, messages are sent from your phone via carrier. Tap to send pre-filled texts based on your templates.
- How do I change the sending device?Choose which device sends client messages in Goldie. Select from any device logged into your account.
- How do messages work on Goldie Pro and Pro Plus plans?Pro & Pro Plus plans use Goldie’s automated messaging. Send 500–750 monthly texts; replies go to your mobile number.
- Why did I run out of text/SMS messages with my Goldie subscription?Track usage, avoid long templates, and buy extras if needed.
- I’m using a tablet, and the messages are not getting sentTablets can’t send messages on the Starter plan. Upgrade or switch to an SMS-capable device in your account settings.
- Why do you ask my clients for consent?Clients must reply “YES” to get your automated messages due to legal rules. They can reply “STOP” anytime to opt out.
- My client unsubscribed from the messages by mistake; how to resubscribe?Clients can re-subscribe to your automated messages anytime by replying “UNSTOP” to the number.
- How to set up the daily reminder option?Stay on top of client messages with Goldie's Daily Reminder and new message screen design for better organization.
- How To Set Up Rebooking RemindersLearn how the Rebooking reminder works, how to turn it on, and how it skips clients who already have a future appointment.
- How do I send a birthdate reminder?Never miss a birthday! Goldie reminds you to send client greetings at 9 AM on their special day.
- Two-Way Texting OverviewLearn how to text clients and read their replies in Goldie Chats, including notifications, failed messages, and team access.
- Communicate with Clients via WhatsApp in GoldieLearn how to call, message, and share client details through WhatsApp or WhatsApp Business, and add a secondary phone number.
- Reminders Not Sending? Troubleshooting GuideClients not receiving reminders? Work through this troubleshooting checklist to find and fix the issue — from SMS credits to sending device to consent status.
- Understanding the Sending Method: Automatic vs Manual RemindersLearn the difference between Automatic and Manual sending methods in Goldie and how each one affects whether your clients receive appointment reminders.
- How can I get more text messages? (I ran out of messages)Buy extra text messages on Goldie Pro or Pro Plus when you run out of your monthly allowance, or switch to sending messages from your own phone.