Payments
Scale up your business and earn more money
51 articles
Setup Goldie Payments
How to setup your Goldie Payments
- How do I set up Payments?Set up Stripe in Goldie to accept client payments, deposits, and tips securely through your subscription plan
- How do I set a deposit policy/requirement?Set flexible deposit policies in Goldie to secure bookings, reduce no-shows, and protect your time.
- How do I turn off payment processing?Easily enable or disable Goldie Payments anytime to control deposits and manage client payments.
- How do I take payments from a client?Collect deposits, balances, and tips with Goldie easily via payment links, card, cash, or terminal.
- How do I refund a payment to my client?Easily issue refunds in Goldie for deposits or payments via card or cash, with clear steps and processing timelines.
- How do I change the bank account?Update your bank account in Goldie Payments to keep payouts safe and accurate.
- How can I enable/disable tipping?Control tipping in Goldie. Enable or disable customer tips when they pay for appointments with simple settings adjustments.
- Can I activate payments on the free plan?Starter plan users can enable Payments in Goldie - Different fees apply
- What countries are Goldie payments available in?Goldie Payments available in 40+ countries. Accept deposits and payments with ease.
- No-Show Protection & Checkout ImprovementsProtect your time with Goldie: collect deposits, capture cards, and reduce revenue loss from no-shows or late cancellations.
- How does Goldie process payments for declined or not yet accepted appointments?Manage appointment approvals in Goldie: hold deposits until acceptance, ensuring secure booking for your business.
- Can my staff members access the Payment feature?Manage Goldie Pro Plus payments: only account owners can set up processing, while staff/admin can collect payments and tips.
- Can I use other payment platforms other than Stripe?Collect payments securely in Goldie via Stripe. Connect your account and track transactions directly within the app
Payouts
Guides on how to handle your payouts
- Instant Payouts: Get Your Money in MinutesLearn how to use Goldie Instant Payouts to access your funds within minutes. Covers eligibility, fees, limits, and step-by-step instructions.
- How long does it take for Goldie to pay out my funds?Learn when your Goldie earnings are available for payout, daily schedules, instant payouts, and international payout info.
- US Banks Supporting Instant PayoutsSee which US banks support Goldie Instant Payouts. Add a debit card if your bank isn’t listed—95% are supported.
- How do I transfer (payout) funds from Stripe to my bank account?Goldie transfers your earnings to your bank. Learn about daily payouts, instant transfers, and processing times for the US, UK, and Canada.
- Why can’t I transfer funds to my bank account?Learn how to connect your bank to Goldie, receive payouts, and troubleshoot transfer issues for fast access to your funds.
- Understanding Your Payouts: Breakdown, Schedule, and TroubleshootingLearn how to view your payout breakdown, troubleshoot missing payouts, change your payout schedule, and understand instant payout fees.
Payment Methods
Charge your customers with your preffered payment method
- How to take payments with your device (tap-to-pay)Accept contactless payments with Tap to Pay on iOS & Android. Fast, secure, and easy with Goldie + Stripe.
- The Power of Card Readers compared to Tap-to-PayDiscover why card readers offer more power, versatility, and security than tap-to-pay for your business
- Available Payment method: Card on File (Feature Overview)Securely save customer cards for deposits & balances. Charge with ease using Goldie’s Card on File feature
- What payment methods can I accept from my clients?Accept multiple payment types in Goldie: credit/debit cards, Apple Pay, Google Pay, and cash—easy and secure for your clients.
- How to Record Payments Made Outside GoldieLearn how to record payments taken via Venmo, Zelle, PayPal, and other methods outside Goldie to keep your payment reports accurate.
Payment Features
Guides on how to use the Goldie Payment Features
- Keep track of your expenses - Full Control on Your BusinessTrack and manage business expenses with Goldie Pro Plus. Categorize costs, upload receipts, and analyze profitability easily
- Buy Now, Pay LaterEnable the Buy Now, Pay Later feature in your Goldie App and allow your clients to pay in installments.
- Gift Cards: Overview and SetupSet up and sell Goldie gift cards for Pro and Pro Plus users. Boost revenue, delight clients, and offer online or in-person gift cards.
- Goldie Financing FAQsDiscover how Goldie and Stripe offer fast, flexible business financing through the Goldie Financing program.
- Sending and Managing Receipts in GoldieLearn how to send or manage payment receipts in Goldie — automatically or manually — for all transaction types.
- Does Goldie send an invoice to the customer?Send invoices in Goldie via Stripe for online and in-person payments. Cash payments are not supported.
- How do I take a Split Payment?Learn how to charge a single appointment across two payment methods or cards in one checkout using Goldie's Split Payment option.
- How do I partially refund a payment?Learn how to refund part of a transaction — and issue more than one partial refund — from the appointment details or your Payments dashboard in Goldie.
Payment Fees
Quick guides to help you understand payment fees.
- Booking feeLearn about the Booking Fee that applies to eligible online bookings when No-show protection is enabled, including rates, conditions, and what your clients will see.
- Goldie Transaction FeesGoldie uses Stripe to process payments securely. Learn rates, fees, and dispute policies for Pro, Pro Plus, and Starter users worldwide.
- Can I pass transaction fees onto my clients?Learn how Goldie lets U.S., U.K., Canada, and Australia users have different options when it comes to fees.
- UK Transaction Fees - June 2Goldie is lowering our transaction fees for the UK
Card Reader
Setup your Goldie Card Reader
- How Do I Purchase A Goldie Card Reader?Buy a Goldie Card Reader. Available in the US, UK, and CA for accounts with payments enabled.
- How to Set Up the M2 Goldie Card ReaderAccept card payments with the Goldie Card Reader. Easy setup, fast checkout.
- How to Set Up the WisePad 3 Goldie Card ReaderAccept card payments with the Goldie WisePad 3 Card Reader. Easy setup, fast checkout.
- How to set up the S700 smart terminalLearn how to buy, set up, and accept card payments with the Goldie S700 smart terminal — the Wi-Fi reader for US, UK, CA, and AU — including how to…
Stripe Reporting
Guide to help you track your payment reports.
Chargebacks
This is a collection of guide on how to handle chargebacks
- How do I contest a chargeback (disputed transaction)?Learn how to handle chargebacks in Goldie: dispute fees, client refunds, and contesting transactions.
- Potential DisputesGoldie alerts you to potential disputes. Act fast to avoid fees, refunds, and account issues.
- Dispute Best Practices - Disputing a depositTips to win disputes on non-refundable deposits: clear policy, saved chats, reschedule offers.
- Tips For Preventing and Winning Credit Card DisputesMinimize payment disputes with Goldie: clear terms, written records, photos, intake forms, and proactive customer communication
Payment Troubleshooting
Guides on how to troubleshoot Stripe
- Why Was My Goldie Payments Account Disabled?Your Goldie Payments account was disabled? Here's why it happens, what it means for your funds, and what you can do next.
- Stripe Identity Verification: What to ExpectStripe requesting identity verification? Here are the documents you need and tips for getting approved.
- Troubleshooting Refund ErrorsGetting a refund error when trying to return money to a client? Here are the common causes and how to fix them.
- Why was my customer’s payment attempt rejected? (payment blocked)Learn why Goldie and Stripe may block client payments and how to troubleshoot issues with deposits, payments, or tips securely.
- Why did I receive an error message when charging my customer?Learn how Goldie protects payments, monitors transactions, and resolves issues with charging clients safely.
- Why does my account show a negative balance?Learn how Goldie U.S., U.K., and Canada users can view balances, issue refunds, and manage negative account balances with Payments enabled.